Customer reviews from lg.com
LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and AirFry - Stainless Steel
Average customer rating
3.8
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
67
4 Stars
25
3 Stars
10
2 Stars
17
1 Star
17
86%of customers recommend this product.
(
19 out of
22)
Customer Reviews for LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and AirFry - Stainless Steel
Customer Rating
4
Great
on June 16, 2024
Posted by: CassieLei
from Chester, SD
I love my oven. Works great hears up fast. Air frier is amazing.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great Product, Excellent Value
on June 20, 2024
Posted by: BFLO_Kingdom
from Evansville, IN
[This review was collected as part of a promotion.] Features, quality, price, and overall appearance of the product.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Written by a customer while visiting lg.com
Customer Rating
4
Great features and love the connection to thin q a
on June 25, 2024
Posted by: Ginny1
[This review was collected as part of a promotion.] I love everything I’ve tried so far on the oven. Waiting for air fryer tray to be delivered so I can try that
Written by a customer while visiting lg.com
Customer Rating
1
on July 12, 2024
Posted by: LSEL 6333
I HAVE PROBLEMS FOR 2 YEARS. NOT A GOOD ONE. HEATING ELEMENT,TEMPERTURE, PANEL PROBLEMS
Response from lg.comBy LG, July 13, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you've been experiencing issues with your LG dryer, LSEL6333F, for the past two years. I can only imagine how frustrating it must be to deal with repeated problems, especially when it comes to heating and temperature control.
First and foremost, I want to acknowledge your concerns and apologize for the inconvenience and stress this has caused. It's unacceptable that you've had to put up with these issues for so long. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge your concerns and apologize for the inconvenience and stress this has caused. It's unacceptable that you've had to put up with these issues for so long. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Low quality products from LG
on July 31, 2024
Posted by: Lg garbage products
from Florida
[This review was collected as part of a promotion.] This oven range is about a year old. Already the front Left burner doesn't adjust and stays on high. The left rear burner has fallen down and now sitting at a 45 degree angle. Called LG and they don't want to take care of the issues. Recommend another brand.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 31, 2024
Hello there, thank you for sharing your experience with us. We understand your situation with the front left burner not adjusting and the left rear burner issue. Your feedback is important, and we’d like to assist you further. To address the burner issue, we recommend checking if there is any debris or obstruction affecting the burner operation. For the angle problem with the rear burner, please ensure it is properly secured.
LG Range / Cooktop – Troubleshooting Heating Issues - https://www.lg.com/us/support/help-library/lg-range-cooktop-troubleshooting-heating-issues--20150482919447
If these steps don’t resolve the issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
LG Range / Cooktop – Troubleshooting Heating Issues - https://www.lg.com/us/support/help-library/lg-range-cooktop-troubleshooting-heating-issues--20150482919447
If these steps don’t resolve the issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Written by a customer while visiting lg.com
Customer Rating
2
disappointing performance -basic unit
on August 3, 2024
Posted by: Not my first oven
from Minnesota
[This review was collected as part of a promotion.] Nope. Slow cooking pan heating/boiling- even on ultra boil. Oven is slow to heat up- convection is questionable- it’s not going to speed up any cooking times as some convections do. There is no live temp feed-back on oven. You have idea where warm up is or what the temp is other than blindly accepting your set temp (that’s lame for trying to preload items when oven is reaching desired temp). The app seems like an intern project /doesn’t have to much applicable use to save a person time / efficiency/ or benefit for cooking. Don’t fall for the professional quality. Cooking seems to take me x2 as long no matter what I’m doing. The knobs turning accidentally when bumping them are going to kill or injure people. I’m disappointed every time I use it because of its inefficiencies and price
Pros: Style/Design
Quality
4
Features
2
Value
2
Response from lg.comBy LG, August 11, 2024
Hi there. Thank you for sharing your experience with us regarding your LG LSEL6333F range. We understand the issue with the slow heating and convection performance, as well as concerns about the knob design and app functionality. Your feedback is important, and we'd like to assist you further. You may access this link: https://www.lg.com/us/support/help-library/lg-range-troubleshooting-an-oven-that-is-not-heating--20150483199358.
To address the slow heating issue, ensure that the oven is properly preheated before use, as not doing so can affect cooking times. For the convection feature, make sure to use the appropriate convection settings and cookware to optimize performance. If the knobs are turning too easily, consider using knob covers to prevent accidental adjustments. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and improvements. We appreciate your patience and understanding. —Mau
To address the slow heating issue, ensure that the oven is properly preheated before use, as not doing so can affect cooking times. For the convection feature, make sure to use the appropriate convection settings and cookware to optimize performance. If the knobs are turning too easily, consider using knob covers to prevent accidental adjustments. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and improvements. We appreciate your patience and understanding. —Mau
Written by a customer while visiting lg.com
Customer Rating
5
Product looks slik
on August 13, 2024
Posted by: Dmart52
[This review was collected as part of a promotion.] The main feature That I selected this product was because I’m able to air fry my food. I was used to my old oven when you turn it on to low or medium or high it would take a long time But when you turn this And it gets hot quick.. I also like that it’s even with my countertops, and it shows my backsplash in the kitchen since I upgraded my whole kitchen.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
features good knobs unreadable
on August 19, 2024
Posted by: rretnuh
from Mars Pa
Product seems to work okay. One major problem exists for both myself and wife. The knobs on the the black stainless model are unreadable in average light. the numbers on knob are not bright enough forcing us to bend over many times to ensure right heat range. The model we looked at in store was the 6333f pure stainless and these knobs are bright chrome with black numbers. this is what we expected for 80 year old eyes. hopefully we can get these knobs from LG.
Pros: Style/Design, Performance
Quality
3
Features
3
Value
4
Response from lg.comBy LG Digital Care Team, August 20, 2024
Hey there! Thank you so much for your review of your LG Range. We're super happy to hear that you and your wife have been enjoying it so far! Illuminating your cooking experience is what we're all about! Getting the perfect simmer, sear, and bake with your LG range is easier when you can see what you're doing, so let's see what we can do to brighten up those knobs and take your culinary skills to the next level!
The knobs on this unit have a few substitute replacement parts that may resemble more closely what you and your wife saw in store. We'd love to review your options with you if you'd reach out to us on social media @LGUSSupport. Please include your contact information and the review ID 235642816 so our team can get started with helping you out immediately! *Joseph
The knobs on this unit have a few substitute replacement parts that may resemble more closely what you and your wife saw in store. We'd love to review your options with you if you'd reach out to us on social media @LGUSSupport. Please include your contact information and the review ID 235642816 so our team can get started with helping you out immediately! *Joseph
Written by a customer while visiting lg.com