The oven takes too long to pre-heat and the knobs on the front get bumped all the time - bad placement. Also, the stovetop gets scratched very easily - just by moving a pan - not good.
Pros: ease of use
Quality
3
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, August 25, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Installed in July - the oven pre-heat takes too long, the large knobs stick out too far. Used the air fry feature for chicken wings, followed instructions and the oven had to be cleaned 2x's - still have grease. Won't be using this feature again.
Pros: ease of use
Quality
3
Features
2
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Awesome use of space The air fryer is great It took a while to get use to the temperature settings Very easy to clean and I love the large interior
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
dont
on August 15, 2023
Posted by: blueblue
as a person who loves to cook , and moved into a new home with an electric oven, this thing has ruined my experience. waking up to make breakfast was a quick and snappy ritual with my old trusty fire grill, this thing needs to be beeped, and clicked, and set and it makes no noise, and it has NO actual heat differences, it just has HIGH- and anything less than that (8-7-6-5 etc ) means it just turns itself on and off. meaning it either burns the tomatoe's i'm trying to fry or does nothing. Literally everything about this oven is a masterclass of pain and annoyance. The oven light will NOT stay on and will NOT stop beeping, - so i'm looking at my food in this oven thats turned off both the oven furnace and the oven light- to save? energy? ( LOL ) sorry when i'm hungry i want to cook and see my food-maybe i should donate to greta or something so i can my oven light stay on- and i don't care what the manual says about turning off the beep- that goes for everytime you open the oven door- "you should click and hold the menu button- click through until you find the 'beep' command, and then click it off, on some thin plasticy little input tab screen. i don't understand why a phone capability is necessary when you're supposed to be attending the oven, can someone explain? in conclusion- the food you harvest from the oven is a dry, sad cousin of the firebreathers, don't get this oven, it's one of those novelty- put in a penthouse and forget about- ovens.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 3, 2023
Hi, there. We are sorry to hear about the negative experience you have had with our electric oven. We understand how frustrating it can be when cooking becomes a chore rather than a joyful experience. We would like to apologize for any inconvenience caused and assure you that our team is always willing to help you with any issues you might encounter. We appreciate your honest feedback. Please do not hesitate to contact us on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000, if you need any further assistance.
[This review was collected as part of a promotion.] I have always been impressed with LG appliances and have used them for many years. These appliances include Dishwasher, Refrigerator, Electric Smooth Top Range and few televisions. The LG Range that I purchased, replaced the older LG Range. From the standpoint of technology, I like the advanced features; however, the smooth top surface of this new range leaves spots that are harder to clean. This design needs to be improved for future models.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
We bought in July 2022, took delivery September 2022 and did move into the house end of January 2023; long story short l, the two left burners stopped working in august of 2023 - less than a years use and hardly used at that! But they do have great customer service