Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. Gas Dryer with Steam and Advanced Moisture Sensing - White
Average customer rating
4.3
(572 Reviews)
Rating breakdown 572 reviews
5 Stars
353
4 Stars
109
3 Stars
56
2 Stars
23
1 Star
31
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. Gas Dryer with Steam and Advanced Moisture Sensing - White
Customer Rating
2
Aweful
on February 8, 2026
Posted by: SuSu
from Texas
[This review was collected as part of a promotion.] So loud
Unbelievably ridiculous that they make an appliance this loud with all the technology we have these days .
This is my first and LAST day of Whirlpool appliances.
Unbelievably ridiculous that they make an appliance this loud with all the technology we have these days .
This is my first and LAST day of Whirlpool appliances.
I hate the washer and dryer set !!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 10, 2026
We value your time and would like to look into the concerns with your Dryer.
We have a handy Owner Center that can help with information on using the air fry feature in your Dryer. http://spr.ly/6429hO8UL
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6420hO8U0
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6421hO8UF
Instagram: http://spr.ly/6422hO8U2
Live Chat: http://spr.ly/6423hO8UN (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 914986.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on using the air fry feature in your Dryer. http://spr.ly/6429hO8UL
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6420hO8U0
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6421hO8UF
Instagram: http://spr.ly/6422hO8U2
Live Chat: http://spr.ly/6423hO8UN (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 914986.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Sensing seems to senstive
on February 13, 2026
Posted by: TomSC
[This review was collected as part of a promotion.] Been using the new dryer for a week now. It replaced a 13 year old Whirlpool dryrer. I have done several loads and have had to re-run the loads...Why? The default settings did not fully dry the clothes. I changed the settings to "More Heat" and re-ran. The clothes with thicker waist bands still required a third "timed" run to get them dry. It seems the sensing on the new system is too sensitive.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on February 19, 2026
Posted by: Vegas chow
[This review was collected as part of a promotion.] Unreliable gets every hair, lint etc off clothes never had a clothes dryer this wonderful
Written by a customer while visiting whirlpool.com
Customer Rating
1
Doesn’t work
on March 1, 2026
Posted by: Rose
[This review was collected as part of a promotion.] I bought this dryer a few weeks ago and I am unable to get it to dry my clothes no matter what I do. Not only does it not dry the laundry, it never turns off until I open the door and stop the tumbling. I need to do laundry again, but I don’t have time to spend hours in the basement constantly checking on the dryer to see if the clothes are dry and to stop it from using up to much electricity, and then hanging everything up to air dry.
Response from whirlpool.comBy Branded Team, Consumer Care, March 3, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Dryer. Please see the following for some troubleshooting tips:
Dryer Troubleshooting for Long Dry Times: Key Checks
Heating: Check if the dryer is producing heat (run a heated cycle for 5 minutes and feel inside).
Venting & Airflow: This is the most likely cause if the dryer is heating.
Cleanliness: Clean the lint screen after every use and occasionally clean residue from fabric softener. The house vent line should be cleaned every one to two years.
Obstruction: Verify the outside exhaust hood is not blocked (must be 12" from ground/objects).
Condition: Ensure the vent is not crushed and is made of 4" diameter heavy metal material (not foil/plastic).
Length: Keep the vent run as short and straight as possible.
Cycle Selection: Use an automatic cycle for best performance. Note that the EcoBoost™ option will increase drying time by approximately 40 minutes.
Error Codes: An AF or "Check Vent" error code indicates restricted airflow/clogged vent. Touch any key to clear.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6426h4rx0
Instagram: http://spr.ly/6427h4rxF
Live Chat: http://spr.ly/6428h4rx2 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928732.
We’re looking forward to hearing from you.
Marie Q
Dryer Troubleshooting for Long Dry Times: Key Checks
Heating: Check if the dryer is producing heat (run a heated cycle for 5 minutes and feel inside).
Venting & Airflow: This is the most likely cause if the dryer is heating.
Cleanliness: Clean the lint screen after every use and occasionally clean residue from fabric softener. The house vent line should be cleaned every one to two years.
Obstruction: Verify the outside exhaust hood is not blocked (must be 12" from ground/objects).
Condition: Ensure the vent is not crushed and is made of 4" diameter heavy metal material (not foil/plastic).
Length: Keep the vent run as short and straight as possible.
Cycle Selection: Use an automatic cycle for best performance. Note that the EcoBoost™ option will increase drying time by approximately 40 minutes.
Error Codes: An AF or "Check Vent" error code indicates restricted airflow/clogged vent. Touch any key to clear.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6426h4rx0
Instagram: http://spr.ly/6427h4rxF
Live Chat: http://spr.ly/6428h4rx2 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928732.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com