Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. Gas Dryer with Steam and Advanced Moisture Sensing - White
Average customer rating
4.3
(572 Reviews)
Rating breakdown 572 reviews
5 Stars
353
4 Stars
109
3 Stars
56
2 Stars
23
1 Star
31
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. Gas Dryer with Steam and Advanced Moisture Sensing - White
Customer Rating
3
on December 31, 2025
Posted by: Ssciurba
[This review was collected as part of a promotion.] The dryer does not dry properly. I have tried several settings and still poor results.
Written by a customer while visiting whirlpool.com
Customer Rating
3
It's ok
on January 5, 2026
Posted by: ALewis
from Ohio
[This review was collected as part of a promotion.] It took me a minute to figure out how to use it. I primarily use the time drying because the auto sensing is not very good.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Dryer !!!
on January 7, 2026
Posted by: Sanz
from Pearland, Texas
[This review was collected as part of a promotion.] I bought this dryer on 12-29-2025 and it was delivered the very next early morning. I have never owned a Whirlpool appliance but it is the best dryer so far. The app-based feature is amazing. The quality of drying is top notch. I highly recommend this Dryer.
app-based is amazing. We are totally happy with
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on January 7, 2026
Posted by: fred
from buffalo ny
[This review was collected as part of a promotion.] Electronics a little getting use too. Water level very low even on high.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Nice looking, but not enough heat!
on January 7, 2026
Posted by: Diane
[This review was collected as part of a promotion.] Seems too energy efficient! Only 1 setting actually produces ‘heat’ to dry clothes; otherwise, this dryer just cool air dries and runs for a while. I’m all for saving our planet, but I like to use hot air & a quicker cycle to dry a load. Also, no Operating Manual provided, just an on-line link. This unit is nice looking, but doing a less than satisfactory job.
Response from whirlpool.comBy Branded Team, Consumer Care, January 9, 2026
Hello,
Thank you for your review. We regret to hear that your Dryer is not living up to your standards. If you have any questions or concerns with your Dryer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #897961
For your convenience, we have included a link for the Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11555818-reva.pdf
We hope this information is helpful.
Christy T
Whirlpool® Connected Care Team
Thank you for your review. We regret to hear that your Dryer is not living up to your standards. If you have any questions or concerns with your Dryer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #897961
For your convenience, we have included a link for the Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11555818-reva.pdf
We hope this information is helpful.
Christy T
Whirlpool® Connected Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
3
Meh…
on January 8, 2026
Posted by: Lynda
from Geneva, IL
[This review was collected as part of a promotion.] Generally speaking, we like it. The auto sensing feature, however, doesn’t work. Clothes are still wet or damp when the auto cycle completes. Not sure how that happens but it’s a huge design flaw. We end up using the Timed Dry cycle and manually select the temperature for all loads. Otherwise, we waste time and energy redrying the loads used with Auto Sense. In speaking to others who have other makes/models with an auto sense feature, they cite the same issue, so we just gave up researching. All of these new, high-tech features in newer machines don’t seem to perform as consistently as basic models. The problem is, you can’t get the basic models with the larger capacity. Ugh.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Brand used to be reliable
on February 7, 2026
Posted by: Tiger 2030
from Texas
[This review was collected as part of a promotion.] Dryer light sporadically stays on for 3+ minutes during drying cycle. Other times it doesn’t turn on Dryer light button does it work. Drying time has increased by 30%. Increased utility bill. Top of Dryer sheet metal is lifted
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 10, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns you have about your Dryer. Please see the following for some troubleshooting tips:
Dryer Troubleshooting for Long Dry Times: Key Checks
Heating: Check if the dryer is producing heat (run a heated cycle for 5 minutes and feel inside).
Venting & Airflow: This is the most likely cause if the dryer is heating.
Cleanliness: Clean the lint screen after every use and occasionally clean residue from fabric softener. The house vent line should be cleaned every one to two years.
Obstruction: Verify the outside exhaust hood is not blocked (must be 12" from ground/objects).
Condition: Ensure the vent is not crushed and is made of 4" diameter heavy metal material (not foil/plastic).
Length: Keep the vent run as short and straight as possible.
Cycle Selection: Use an automatic cycle for best performance. Note that the EcoBoost™ option will increase drying time by approximately 40 minutes.
Error Codes: An AF or "Check Vent" error code indicates restricted airflow/clogged vent. Touch any key to clear.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 914482.
We’re looking forward to hearing from you.
Marie Q
Dryer Troubleshooting for Long Dry Times: Key Checks
Heating: Check if the dryer is producing heat (run a heated cycle for 5 minutes and feel inside).
Venting & Airflow: This is the most likely cause if the dryer is heating.
Cleanliness: Clean the lint screen after every use and occasionally clean residue from fabric softener. The house vent line should be cleaned every one to two years.
Obstruction: Verify the outside exhaust hood is not blocked (must be 12" from ground/objects).
Condition: Ensure the vent is not crushed and is made of 4" diameter heavy metal material (not foil/plastic).
Length: Keep the vent run as short and straight as possible.
Cycle Selection: Use an automatic cycle for best performance. Note that the EcoBoost™ option will increase drying time by approximately 40 minutes.
Error Codes: An AF or "Check Vent" error code indicates restricted airflow/clogged vent. Touch any key to clear.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 914482.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Endless features
on February 7, 2026
Posted by: Cindy
[This review was collected as part of a promotion.] I'm so happy with my new Dryer. Did I mention at 59 yrs
old this is my first brand new washer and dryer. My dryer is amazing it's so nice to not have to add your laundry soap to every load that soap . The color is amazing. dispenser there with your laundry soap goes in and and your Downey is amazing You just put your clothes in and put what button you want and you're good to go
old this is my first brand new washer and dryer. My dryer is amazing it's so nice to not have to add your laundry soap to every load that soap . The color is amazing. dispenser there with your laundry soap goes in and and your Downey is amazing You just put your clothes in and put what button you want and you're good to go
Written by a customer while visiting whirlpool.com