Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. Gas Dryer with Steam and Advanced Moisture Sensing - White
Average customer rating
4.3
(477 Reviews)
Rating breakdown 477 reviews
5 Stars
304
4 Stars
88
3 Stars
43
2 Stars
17
1 Star
25
83%of customers recommend this product.
(
306 out of
370)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. Gas Dryer with Steam and Advanced Moisture Sensing - White
Customer Rating
1
Not Happy
on March 5, 2023
Posted by: JWec
from Ohio
[This review was collected as part of a promotion.] We bought this dryer several weeks ago, when run on the sensing settings, the dryer would never shut off. Whirlpool told us to replace it since it was unsafe, and we did.
Now the new dryer just delivered does the same thing.
Now the new dryer just delivered does the same thing.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 9, 2023
Thank you for sharing your insights with us, JWec. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 273721.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Not drying enough
on March 31, 2023
Posted by: Alys
from Lansing, MI
[This review was collected as part of a promotion.] Still trying to figure out how to get my clothes completely dried. This product is definitely energy saving but I would also like it to completely dry my clothes. I always seem to need to add more time or just let a few items air dry. Hopefully I will be able to figure out how to get the right setting.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Replaced cabrio
on April 14, 2023
Posted by: Long time customer
from Ohio
[This review was collected as part of a promotion.] Replaced washer and dryer (whirlpool Cabrio series). Not as satisfactory as the Cabrio we replaced. Towels take forever to dry despite the towel settings. Need to run second dry cycles frequently. Big picture - disappointing
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 14, 2023
Thank you for sharing your insights with us, Long time Whirlpool buyer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 303414.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
So disappointed!
on April 26, 2023
Posted by: Kell
from NJ, Florida
Was delivered on 3/31/23. The only way I get any heat in the dryer is if I put on High heat. Otherwise, every other cycle is ice cold. Had to schedule a service appointment, which of course, is not happening until May 10th, 2023. Even if the service tech fixes the problem, I will now have a "refurbished" dryer, less than 1 month of owning it. I could have saved money and purchased a "refurbished' dryer from the start instead of purchasing a new dryer that is already having issues!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 27, 2023
Thank you for sharing your insights with us, Kell. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 310737.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worse Appliance We Ever Purchased
on June 7, 2023
Posted by: Wutt
from Sugar Land Texas
[This review was collected as part of a promotion.] It takes 6 times longer for it to dry clothes than our previous dryer that was half the price.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 8, 2023
Thank you for sharing your insights with us, Wutt. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 340597.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Looks great but doesn’t work well
on October 23, 2023
Posted by: Ozzie
from Orange County, CA
[This review was collected as part of a promotion.] Went on vacation the day the washer and dryer arrived. We didn’t get chance to use until later and found that the dryer spent hours “sensing”. Delivery team came back out (they are great) and determined that the igniter wasn’t working. Ouch. Now we get to wait for service team to come out some time during next Friday.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 24, 2023
Hi Ozzie,
We value your time and would like to look into the concerns with your Dryer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/laundry and select your Dryer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 416394.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Dryer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/laundry and select your Dryer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 416394.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on November 1, 2023
Posted by: no nickname
[This review was collected as part of a promotion.] I brought this a month ago and when I run it yesterday it sounded like I was running a drill. My new washer also makes a lot of noise. I have to close the door and can still hear it in the back of the house.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 2, 2023
Thank you for sharing your insights with us, no nickname. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 421007.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome features
on August 28, 2024
Posted by: Bad Jerry
from Columbia ,TN
[This review was collected as part of a promotion.] We bought this dryer 1 month ago and are super pleased. Awesome Dryer and great looking.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com