Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Customer Rating
1
Craft Ice Maker is Junk
on March 8, 2023
Posted by: LP1825
from Colorado
The craft ice maker has gone down TWICE NOW. Naturally it’s out of warranty now. Don’t buy this unit!
Quality
1
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 9, 2023
Thank you so much for taking the time to provide us with feedback. We apologize that you had such an experience with your LG product. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport and we'll be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Anonymous
from Dallas, GA
Verified Purchase:Yes
Bought this refrigerator in November 2022. I really like the refrigerator. It really cool to be able to see inside without opening. I also like the craft ice maker on it but the regular ice maker seems to freeze up a lot & gets clogged up. I don’t know why companies can’t seem to get ice makers right. The refrigerator is very stylish/modern looking too. Overall I am pleased with refrigerator but disappointed with ice maker. So far craft ice has no problems.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy Jai., LG Social Media, April 3, 2023
Hey how are you Lisa. Thanks for reaching out and providing that feedback. We are excited to hear the love you have with your LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. We appreciate you. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Customer Rating
1
unit is one year old and the ice maker is broken
on April 11, 2023
Posted by: Brian Clark
from Rocky Face Ga.
Verified Purchase:Yes
I bought this refrigerator about a year ago and it makes a loud banging noise when its making ice.
It does this about three time per day. I will never purchase LG products again.
Too expensive to be broken in less than a year.
It does this about three time per day. I will never purchase LG products again.
Too expensive to be broken in less than a year.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 12, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
4
LG 27 CU. FT. SIDE-BY-SIDE DOOR-IN-DOOR REFRIGERAT
on April 25, 2023
Posted by: Katie54
from New Hampshire
Verified Purchase:Yes
I bought this about two weeks ago and am enjoying the features on our new LG refrigerator with craft ice. It’s quiet. The shelves and bins are made nicer than some of the other refrigerators that we looked at and they slide in and out easily. The feature on the easy access front door panel is great for grabbing items used frequently, I am sure it saves on energy. The craft ice is a great feature as well. There seems to be one flaw with the icemaker. There is no tray to catch the ice so some of it winds up not going in the glass and onto the floor. I would’ve liked to of seen a catch tray for the ice and I also would’ve liked to of had black accents on the door handle areas and icemaker interior to match my other stainless steel appliances.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy Tanisha, social/LG, April 28, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Written by a customer while visiting lg.com
Posted by: Jackie Phillips
from Rockwall , TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and I'm really glad we did! I love the idea you don't have to open the whole refrigerator just to get a couple of items you need. The ice maker is which includes another ice maker for drinks the ice is size of a golf ball . We love it for drinks and parties .
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 1, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Nwhite
from SPRINGFIELD MO
Verified Purchase:Yes
I bought this 1 yr 5 months ago.
Pro it's like a Tardis. It holds an immense amount. Keeps everything cool or frozen.
Cons Design flaw on crisper drawer, it's top is glass and sticks out past the shelves. We broke it in a week. LG replaced it. 3 months later the Craft Ice maker quit. LG replaced it. At 1 yr 5 month mark the compressor quit. LG replaced it. Excellent customer service, something I didn't want to personally find out about.
Pro it's like a Tardis. It holds an immense amount. Keeps everything cool or frozen.
Cons Design flaw on crisper drawer, it's top is glass and sticks out past the shelves. We broke it in a week. LG replaced it. 3 months later the Craft Ice maker quit. LG replaced it. At 1 yr 5 month mark the compressor quit. LG replaced it. Excellent customer service, something I didn't want to personally find out about.
Pros: ease of use
Quality
2
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, May 23, 2023
Hi there, We agree with you that you should not be experiencing such issues with your appliances one right after the other. We want to stop the cycle from turning in the wrong directions. Please continue to be patient with us, we are doing all we can to improve things day by day. We ask kindly that you reach out to us at 800-243-0000 and allow us the opportunity to get things resolved for a final episode of the parts on the fridge go round and round. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Jeww
from Orlando, FL
Verified Purchase:Yes
I purchased this refrigerator in 01/2023. Everytime I close the refrigerator side the freezer side opens slightly, not enough to set off the dinging noise, but enough to ice over everything in the freezer. We have called LG twice, troubleshooted with them and nothing helps. The door is actually not even with the refresh door. LG refuses to help or be accountable for a defective freezer door. Will get Thermador next time I get a new refrigerator, if I'm still alive.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
2
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear of your previous experience with our certified service technicians. This doesn't meet the level of standards we set for ourselves. Please contact us so that we can look further into this issue. You can reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. Alternatively, you can reach out us via social media. Feel free message us on Facebook or Twitter at the handle @LGUSSupport. We'd be happy to have another opportunity to reach a resolution you'd be satisfied with. ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
on June 19, 2023
Posted by: Wade Hoover
from Memphis
I love it but the door in door catch is broken and I can not find the parts manual to replace it. The model number is not listed in lg parts.
Quality
3
Features
5
Value
5
Response from lg.comBy Anthony J. , LG Social, June 21, 2023
Hey there. Thank you for taking your time in leaving us a review on your refrigerator. We want to ensure that you are getting hear on this and that we are able to get you the assistance you need in this. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
Written by a customer while visiting lg.com