Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.2
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
187
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
27
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
5
Great refrigerator
on October 2, 2023
Posted by: Jas0502
[This review was collected as part of a promotion.] I am so impressed by the size of this refrigerator
Written by a customer while visiting lg.com
Customer Rating
5
Love the craft ice. Big cubes, don't melt fast
on October 14, 2023
Posted by: bcyg54
from Lancaster Sc
Love it so far. Love the space. Looks good and has enough room.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Not bad, has room for improvements
on October 17, 2023
Posted by: BeAtCoAsTeR
from Snohomish, WA
So far this has been a good fridge. The handles are in an odd spot for me, but great for my kids. It was a little odd not having anywhere for butter or smaller items with a little flap door in the fridge, and also not having a drawer in the mid section, but that is just me coming from a more expensive model to a cheaper one. Having the drawers all low can be annoying, and the little front door is a gimmick, as the shelves in the door are stocked with sauces and such, not drinks, which is what the intent is for, but where would all the sauces and stuff go if not in the door? There is zero room for them elsewhere?! All in all its a decent fridge, but I am still waiting for the ice to quit tasting like plastic. The main crushed ice has gotten better over the past few months, but the craft ice is still unusable as it makes everything taste like plastic chemicals still, and reminds me of the water tank in our 1985 motorhome, so nasty. I'm wondering if that ice will ever be usable as it's just absorbs all the checmicals from whatever it sits in to get formed, and ruins perfectly good drinks still...
Pros: Style/Design, Performance
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great look and love having the 2 ice makers!
on October 23, 2023
Posted by: Lt2264
from Rhode Island
[This review was collected as part of a promotion.] I purchased the refrigerator almost a year ago and it has been running great. I recently had an issue with the craft ice machine and the issue was resolved quickly and efficiently through LG’s Customer Service Department.
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Does what it’s suppose to until it doesn’t
on November 21, 2023
Posted by: JLN12960
from Arizona
[This review was collected as part of a promotion.] We have owned this refrigerator for less than 2 years and have had 2 service calls. One to replace craft ice maker and one to replace the compressor. Both times were under warranty and both issues were fixed as promised. Otherwise it’s a refrigerator that freezes and cools properly.
Pros: Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 21, 2023
Hi there. We hate that you had to deal with this issue, but we're glad this story has a happy ending. If there's anything else we can do to help you enjoy your refrigerator more, please don't hesitate to reach out to us on social media using the handle @LGUSSupport.
Written by a customer while visiting lg.com
Customer Rating
4
Great refrigerator so far
on March 13, 2024
Posted by: Tdl42
from Bennington, NE
[This review was collected as part of a promotion.] We really like the look and functionality of the refrigerator. It's been working really well after 1 year. The one complaint we have has been the craft ice maker. It stopped making ice when we switched our Wi-Fi and didn't update it. Once we updated again it started working, but then quit a few weeks later.
Support was awesome and shipped us a new one, which was really easy to install. It has been making craft ice again ever since.
Overall a great refrigerator at a great price.
Support was awesome and shipped us a new one, which was really easy to install. It has been making craft ice again ever since.
Overall a great refrigerator at a great price.
Pros: ease of use, Style/Design, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Freezes Ice Makers constantly, and not cold
on April 8, 2024
Posted by: Anonymous
from North Carolina
This refrigerator is very very disappointing and extremely frustrating. The Craft Ice Maker is nice, WHEN it works... The craft ice maker constantly freezes up and dies, every 2-3 weeks requiring a hair dryer and thaw time if you want to use it. The fridge itself doesn't keep the temps in the freezer or fridge as requested as the LG green app settings, will force themselves back on and make the whole freezer and fridge get just warm enough to gloss everything over and freeze your ice makers up solid again and again. The compressor died in 10 months on mine and still could not get it repaired or replaced. I really can only say that you should seriously consider an alternative to this one...
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
2
on April 9, 2024
Posted by: TJay00
[This review was collected as part of a promotion.] Craft ice maker broke after a couple of years. Disappointing!
Response from lg.comBy true, LG Digital Care Team, April 15, 2024
Hey there! We understand the need for all your features to run smoothly. Check out these tips and tricks that might help get your craft ice up and running: http://spr.ly/6422w4U48. Please let us know how this helps by private messaging us on social media @LGUSSupport. We're always here to help! ^Gaby
Written by a customer while visiting lg.com