Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Posted by: Jjh1956
from Lacombe. La.
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this unit last month and I'm crazy over it, I'm an ice freek and enjoy the two ice makers, the Indoor unit makes small solid cubes that last for hours. And I just love the craft ice it is great in drinks and with the holidays coming I'm all ready stocking up. The door in door makes it so easy for us and my granddaughter to grab a water or drink without opening the big door loosing cold air. Thank you LG I love this item.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Poor Door in Door Design
on January 27, 2023
Posted by: Michael_T
from Cypress, TX
Poor Door design using plastic clip to latch door that is used multiple times per day. When clip breaks whole door needs to be replaced. LG could’ve put a metal clip instead of cheap breakable plastic. Or make replacement part instead of replacing whole door. Way to go LG
Pros: Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 2, 2023
Thank you for letting us know your concern about our LG Refrigerator. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or or reach us at our customer service line at (800) 243-0000. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Freezes Ice Makers constantly, and not cold
on April 8, 2024
Posted by: Anonymous
from North Carolina
This refrigerator is very very disappointing and extremely frustrating. The Craft Ice Maker is nice, WHEN it works... The craft ice maker constantly freezes up and dies, every 2-3 weeks requiring a hair dryer and thaw time if you want to use it. The fridge itself doesn't keep the temps in the freezer or fridge as requested as the LG green app settings, will force themselves back on and make the whole freezer and fridge get just warm enough to gloss everything over and freeze your ice makers up solid again and again. The compressor died in 10 months on mine and still could not get it repaired or replaced. I really can only say that you should seriously consider an alternative to this one...
Quality
1
Features
2
Value
1
Response from lg.comBy LG, June 11, 2024
Hello there. Thank you for sharing your experience with us. We understand your frustrations with the LRSDS2706S refrigerator, particularly with the Craft Ice Maker and temperature control issues. Your feedback is important, and we'd like to assist you further. As a troubleshooting step, please ensure that the refrigerator is placed in a well-ventilated area and that the air vents are not blocked. This can help with temperature regulation.
For the supported link on this: https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218
Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will prioritize addressing your concerns and exploring possible solutions. We appreciate your patience and understanding. —Renzo
For the supported link on this: https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218
Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will prioritize addressing your concerns and exploring possible solutions. We appreciate your patience and understanding. —Renzo
Written by a customer while visiting lg.com
Posted by: scrabblelisa
from Hamilton Township, NJ
Verified Purchase:Yes
Husband had to be home 24/7 to help me recuperate from shoulder surgery (2 rotator cuff tears; arthritis/calcium calcification removal; shredded bicep tendonotomy = UGH!) By a welcome twist of fate, i received a small 'windfall" and we gutted our kitchen...FINALLY, after 22+ years of hating our 'ship galley' kitchen with a passion...{all of 6 cabinets and a tiny sink and no counter space - it was awful}. He did a lot of research (including a new subscription to Consumer Reports) before we settled on appliances and this refrigerator is the answer to my dreams {and he fell in love with the LG range so it's a win-win!!} :). My husband, aka McGuyver, relocated the sink to under the window and so on and so on and we utilized every inch of space~
Love the easy access door, amount of storage, the look - it's a beaut!
minor cons: lack of adjustability on the shelves; no butter door; no egg shelf
ALL-IN-ALL THANKS LG for helping make my kitchen dreams come true!
Love the easy access door, amount of storage, the look - it's a beaut!
minor cons: lack of adjustability on the shelves; no butter door; no egg shelf
ALL-IN-ALL THANKS LG for helping make my kitchen dreams come true!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: RichLS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really do like the new refrigerator quite a bit, great capacity, quiet operation, lots of light inside.
The shelves do not easily adjust for height which is unexpected.
A more seriously disappointing item has to do with the power cord of all items:
The dimensions for the refrigerator are published and I measured carefully as my space is fully enclosed at the top and sides. The power cord runs directly over the top of the box, and is NOT considered in the required dimensions! I had to cut a notch the hardwood cabinet above the refrigerator to accommodate the cord. I wasn't pleased, but it is hidden.
The shelves do not easily adjust for height which is unexpected.
A more seriously disappointing item has to do with the power cord of all items:
The dimensions for the refrigerator are published and I measured carefully as my space is fully enclosed at the top and sides. The power cord runs directly over the top of the box, and is NOT considered in the required dimensions! I had to cut a notch the hardwood cabinet above the refrigerator to accommodate the cord. I wasn't pleased, but it is hidden.
Pros: Quality, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Plastic piece on small door broke
on December 9, 2024
Posted by: Jojo1981
from Wentzville mo
Plastic piece broke off by just shutting the regular door. Now from everything I have read you have to buy a new door they don’t have just the plastic piece.
Quality
2
Features
4
Value
4
Response from lg.comBy Joslyn, LG Social, December 13, 2024
Hey there! We aim to craft long-lasting and reliable products, so your feedback is greatly appreciated. We're here to support you throughout the lifetime of your LG refrigerator with whatever you may need. If you have questions or need assistance, contact us on social media @LGUSSupport with your contact information. We'll be more than happy to help you out! ^Joslyn
Written by a customer while visiting lg.com
Posted by: catroach
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a promotional product but I have many LG products in my home. The fridge is well designed and has modern features like no handles on doors, WIFI connection thru LG app, easy controls on side of fridge section wall and quick access door in front. The SS no fingerprint surface really works! It has 2 modes of ice making, regular and craft which are large balls of ice that don't melt fast for drinks. My only issue was the leaking rubber gasket on the freezer door was causing frost to build up but I made an appointment online for a LG Service call and within a week the service guy came over and fixed the issue in 30 minutes.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: CapeCodMike1
from Buzzards Bay, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] At 62 years old, I've owned various fridges over the years, mainly from 2 well known manufacturers. This is my first LG fridge, and I must say that I am impressed. I've had comments on how nice it looks, as well as it's features. I haven't had a Side-By-Side in 10 years, having been swayed into trying a French Door model previously; but I immediately remembered how much I liked the Side-By-Side, and LG made an effort to improve on that style experience. In the freezer, there are two ice makers, the traditional ice in the door, with a removable bin and both whole and crushed ice options, and the popular craft ice maker inside, which makes balls of ice. My daughters think that's SO neat. There's PLENTY of storage space, as well as 2 roomy drawers at the bottom. The refrigerator side has even more space, including the 2 drawers at the bottom. The water filter cartridge is easily accessible at the top right of the refrigerator, as opposed to other manufacturers having them inconveniently located at the very bottom outside of the fridge. It also has a chime that sounds if you keep the door open for too long - Or if the door does not get shut all of the way. One of my absolute favorite features of this model is the ingenious Door-In-Door on the refrigerator side. You have the option of opening the full length door, or the top half has a smaller Door-In-Door feature that lets you access frequently used items that you keep stored on the inside door bins. This saves on costs by keeping the fridge as cool as possible when grabbing items. As a side note, depending on what you put there, you can also reach in further and grab items that are on the top shelves. This model also connects to Wi-Fi, which makes it a Smart Fridge, with features and settings, as well as notifications, configurable through an app on your phone or tablet. It also learns your routines, and will adjust itself accordingly for optimal operation. Like I said at the start, I'm both impressed and very happy with this LG fridge, and I hope to get many years of use from it.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com