Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Customer Rating
3
Some Trouble
on September 13, 2026
Posted by: pookiebr74
Researched this particular model before buying it. Really like the layout and the cubic storage. Keeps things consistantly cool and is very quiet when its running. Have had to have someone come out 2xs already for repairs and this, Im not a huge fan of. First time after a couple weeks of owning it and the second time, very recently, after 3 years.
Quality
3
Features
4
Value
3
Response from lg.comBy LG, September 15, 2026
Hello. Thank you for sharing your review regarding your LG LRSDS2706S Refrigerator. We appreciate you taking the time to share your feedback about the layout and quiet performance, and we hear your thoughts regarding the service visits you have experienced over your time owning the appliance. Ensuring you have a dependable appliance is very important to us, and we want to ensure everything continues operating smoothly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
2
Thumbs down
on September 6, 2026
Posted by: Rahsaan
Unit has gone down 3 times. Only had it for 3-years. I was only reimbursed one time for lost groceries. They said that what was automatic had to be requested. Very unfortunate with my purchase. Probably will not buy LG again.
Quality
1
Features
2
Value
1
Response from lg.comBy LG, September 8, 2026
Hello, Rahsaan. Thank you for taking the time to share your review regarding your LG LRSDS2706S Refrigerator. We appreciate you sharing your experience, and we want to ensure you have complete support regarding your cooling concerns and reimbursement process. As a quick troubleshooting step, verify that the condenser coils at the bottom back of the unit are clean and free of dust build-up to allow proper airflow and cooling performance. You can also view helpful troubleshooting tips at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We are fully committed to assisting you and looking into your claim options further, so please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
1
Faulty products
on January 4, 2025
Posted by: AngryCustomer2
I would prefer to give zero stars but thats not an option. This refrigerator i bought is not even two years old and already needed carburetor repair. This is unacceptable, my old fridge lasted 12 years with no repair needed and i replaced it for a newer fridge, your LG. What a mistake that was NEVER again will i buy LG. And i will NOT be recommending you. Faulty products by a name we are supposed to trust. Shame on you.
Response from lg.comBy LG Digital Care Team - Diego, January 21, 2025
Hey there. We’d like the opportunity to assist and ensure your refrigerator is working as it should. If the repair involved the compressor, we offer extended coverage on specific parts and would be happy to review your case. Please reach out to us on social @LGUSSupport or contact our customer care team so we can work toward a resolution. We'll be here ready to help you get back to enjoying your LG refrigerator. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
2
Plastic piece on small door broke
on December 9, 2024
Posted by: Jojo1981
from Wentzville mo
Plastic piece broke off by just shutting the regular door. Now from everything I have read you have to buy a new door they don’t have just the plastic piece.
Quality
2
Features
4
Value
4
Response from lg.comBy Joslyn, LG Social, December 13, 2024
Hey there! We aim to craft long-lasting and reliable products, so your feedback is greatly appreciated. We're here to support you throughout the lifetime of your LG refrigerator with whatever you may need. If you have questions or need assistance, contact us on social media @LGUSSupport with your contact information. We'll be more than happy to help you out! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
5
on December 7, 2024
Posted by: Doug Thonus
[This review was collected as part of a promotion.] Love it. Sleek, quiet, efficient. Craft ice maker is frail. Overall the best I’ve had so far
.
.
Response from lg.comBy ^Rich, LG Digital Care Team, February 5, 2026
Hi Doug, we appreciate you sharing your experience with the 27 cu. ft. Side‑by‑Side Refrigerator in Stainless Steel, model LRSDS2706S. It’s great to hear that you’re enjoying the sleek design, quiet performance, and overall efficiency. We’re glad it’s been your best refrigerator so far. We also appreciate your note about the craft ice maker — feedback like yours helps us continue improving.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
2
Poor craftmanship!
on November 22, 2024
Posted by: Lois S
Only two years old and I had to replace the door in door.
Response from lg.comBy LG Digital Care Team, November 25, 2024
Hey there Lois! We appreciate you letting us know about getting your door-in-door replaced for your LG refrigerator. Our goal is to always provide you with top-quality products that are built to last for many years before they need to be serviced. Your feedback helps us to improve for future products, and we'll be sure to relay your words to the proper teams to help reach that goal. If you ever need help in the future, please feel free to reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Doors won’t shut
on September 26, 2024
Posted by: Buthidae
[This review was collected as part of a promotion.] I’m a perfectly responsible adult who lives alone and many times a day I endure the godawful chime of a refrigerator door having been left open, so I know I did it. The stupid doors are designed to stay ajar, and it takes active slamming to shut them. I hate the refrigerator for that reason.
Response from lg.comBy true, LG Digital Care Team, September 30, 2024
Hey there. Thank you for your feedback about the refrigerator door design. We value your input as we strive to create user-friendly products. For turning off the chime on your LG refrigerator, locate the control panel, press the "Alarm/Lock" button, and if needed, consult the manual for model-specific instructions. Send us a private message on social media @LGUSSupport with your contact information so that we can help have the best experience with your LG refrigerator. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
3
Onwner
on September 23, 2024
Posted by: Duc24
Recommendation of Maintenance still not solve my water leak from the dispenser
Response from lg.comBy true, LG Digital Care Team, September 27, 2024
Hey there! If you're experiencing water leaks from the dispenser, it might be due to high or low water pressure. You should ideally be able to dispense 8oz of water in 8 seconds. If you're getting more than 8 oz, the pressure is too high and can lead to leaks and ice clumping. If you're getting less than 8oz, the pressure is too low, which can slow down the icemaker. For more troubleshooting steps, you can visit http://spr.ly/6420o0C0e. And if you have any other questions or concerns, feel free to reach out on social media at @LGUSSupport. ~Ivy
Written by a customer while visiting lg.com