Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.2 out of 5
4.2
(309 Reviews)
Open Ratings Snapshot
Rating breakdown 309 reviews
5 Stars
184
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
26
89%of customers recommend this product. 
(
94 out of 106
)
Best Buy Privacy Policy
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
5 out of 5
5
Love the features
on November 15, 2021
Posted by: Jjh1956
from Lacombe. La.
[This review was collected as part of a promotion.] We bought this unit last month and I'm crazy over it, I'm an ice freek and enjoy the two ice makers, the Indoor unit makes small solid cubes that last for hours. And I just love the craft ice it is great in drinks and with the holidays coming I'm all ready stocking up. The door in door makes it so easy for us and my granddaughter to grab a water or drink without opening the big door loosing cold air. Thank you LG I love this item.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Poor Door in Door Design
on January 27, 2023
Posted by: Michael_T
from Cypress, TX
Poor Door design using plastic clip to latch door that is used multiple times per day. When clip breaks whole door needs to be replaced. LG could’ve put a metal clip instead of cheap breakable plastic. Or make replacement part instead of replacing whole door. Way to go LG
Pros: Features/Settings
Quality
3 out of 5
3
Features
4 out of 5
4
Value
3 out of 5
3
Response from lg.comBy Alice Feliz V. LunaSocial MediaFebruary 2, 2023
Thank you for letting us know your concern about our LG Refrigerator. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or or reach us at our customer service line at (800) 243-0000. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Great Refrigerator, with a single exception.
on August 31, 2023
Posted by: RichLS
[This review was collected as part of a promotion.] I really do like the new refrigerator quite a bit, great capacity, quiet operation, lots of light inside.
The shelves do not easily adjust for height which is unexpected.
A more seriously disappointing item has to do with the power cord of all items:
The dimensions for the refrigerator are published and I measured carefully as my space is fully enclosed at the top and sides. The power cord runs directly over the top of the box, and is NOT considered in the required dimensions! I had to cut a notch the hardwood cabinet above the refrigerator to accommodate the cord. I wasn't pleased, but it is hidden.
Pros: Quality, Features/Settings
Quality
4 out of 5
4
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
So Far, The BEST Fridge I Have Owned!
on June 13, 2022
Posted by: CapeCodMike1
from Buzzards Bay, MA
[This review was collected as part of a promotion.] At 62 years old, I've owned various fridges over the years, mainly from 2 well known manufacturers. This is my first LG fridge, and I must say that I am impressed. I've had comments on how nice it looks, as well as it's features. I haven't had a Side-By-Side in 10 years, having been swayed into trying a French Door model previously; but I immediately remembered how much I liked the Side-By-Side, and LG made an effort to improve on that style experience. In the freezer, there are two ice makers, the traditional ice in the door, with a removable bin and both whole and crushed ice options, and the popular craft ice maker inside, which makes balls of ice. My daughters think that's SO neat. There's PLENTY of storage space, as well as 2 roomy drawers at the bottom. The refrigerator side has even more space, including the 2 drawers at the bottom. The water filter cartridge is easily accessible at the top right of the refrigerator, as opposed to other manufacturers having them inconveniently located at the very bottom outside of the fridge. It also has a chime that sounds if you keep the door open for too long - Or if the door does not get shut all of the way. One of my absolute favorite features of this model is the ingenious Door-In-Door on the refrigerator side. You have the option of opening the full length door, or the top half has a smaller Door-In-Door feature that lets you access frequently used items that you keep stored on the inside door bins. This saves on costs by keeping the fridge as cool as possible when grabbing items. As a side note, depending on what you put there, you can also reach in further and grab items that are on the top shelves. This model also connects to Wi-Fi, which makes it a Smart Fridge, with features and settings, as well as notifications, configurable through an app on your phone or tablet. It also learns your routines, and will adjust itself accordingly for optimal operation. Like I said at the start, I'm both impressed and very happy with this LG fridge, and I hope to get many years of use from it.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
great frig!
on December 21, 2022
Posted by: dbcfarms
from Barnum, TX
I love this refrigerator freezer; I bought it because it was large, but it is not only large. It has great features, especially the craft ice!!
Pros: Quality, Style/Design, Performance
Quality
4 out of 5
4
Features
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Plenty of Room
on September 30, 2021
Posted by: AVVJB
from Baltimore, MD
[This review was collected as part of a promotion.] We bought this refrigerator teo months ago when the compressor on our old refrigerator failed. With supply chain issues impacting inventory, we chose an LG product based upon desired features and availability. The LRSDS2706S turned out to be a great choice. As a side-by-side model it has plenty of room for refrigerated and frozen items. Shelving layout maximizes visibility; drawers are very spacious. The interior is well lit with LED lighting, tech features are great. The Craft Ice Maker has turned out to be one of our favorite features even though it was not a feature we initially considered important.
The only feature that's a little disappointing is the in-door ice dispenser. Ice tends to dispense in a wide pattern, landing outside the glass being filled. That happens even when the glass is held close to the dispenser.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5 out of 5
5
Features
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Great refrigerator but the craft ice maker leaks
on October 22, 2021
Posted by: Lorih5
from Colorado
[This review was collected as part of a promotion.] We've had the refrigerator for a little over 2 months. Everything about it is great! We went from a french door bottom freezer that I grew to hate with a passion as the years went by. The bottom freezer was ridiculous to organize and see food, the cooling kept going out if the food in the freezer wasn't arranged just so. So we decided to get rid of it and go back to a side by side. This one is cool. No finger prints, plenty of space, good lighting that I can see all the way to the bottom, no fancy anything really. Just a good, spacious refrigerator with everything you need without a whole lot of fuss. We loved the craft ice maker. We started with 3 but then decided to try 6 because the kids liked the ice balls for their water bottles. After a week or so, when we would pull the craft ice bin out, the ice balls would be there but frozen in a quarter inch of water. So something is leaking. Setting up a repair was easy online and are waiting for our appt next week. Hopefully it will be fixed and not a problem again. If the craft icemaker didn't leak, I would have given the refrigerator 5 stars!
Quality
4 out of 5
4
Features
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Freezer door doesn't seal
on November 7, 2021
Posted by: SacNick
[This review was collected as part of a promotion.] Freezer door doesn't seal, waiting for a replacement refrigerator.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
5 out of 5
5
Value
1 out of 5
1
Response from lg.comBy ^DLILGE Social MediaNovember 10, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
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