Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Posted by: Sherry Hass
from New Braunfels, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an awesome refrigerator. I love the easy open upper right door for easy access to the things I use daily. The craft ice is one of the best features and once the ice starts forming it takes about a week to have an ample daily supply. The temperature setting are perfect. The best refrigerator we have ever owned.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CabernetMan
from Tampa, Florida
Verified Purchase:Yes
I bought the refrigerator 3 weeks ago and it has been working great.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: TEX Bob
from Seguin TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] If I had to do over I would look for a different model. In the refrigerator portion It does not have a meat/cold cit drawer. Seems narrower than my previous refrigerator. Ice maker is noisy.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 29, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Posted by: SarahMarchwiany
Verified Purchase:Yes
We love this fridge so much more space than our last fridge that fit in the 36” space. I just wish the door shelves were adjustable
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG smart fridge
from Bronx, NY
Verified Purchase:Yes
I love my fridge keeps food fresh for a long time. It makes 2 forms of ice, fresh cool water. There’s also a smart app to control temperature. It’s the best fridge money can buy at a affordable price you can’t go wrong
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ConnieSueG
from Clarksville TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] My precious 2 year old frig ice maker broke multiple times. I love having 2 ice machines now. I went from the 3 door back to 2 doors because I felt hair and dust fell into the freezer section. The 2 door it seems the veggie drawer is so far down it’s like getting on the floor. I like the smooth look flat design.
Pros: Style/Design
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great features like Door in door
on February 14, 2023
Posted by: Ed and company
from Houton, Texas
[This review was collected as part of a promotion.] I just purchased this frig and was very happy with its overall size ,finish ,style and was most impressed with the door in door idea which prompted me to purchase it as well as the high ratings from consumer reports on LGs as one of the best. I would have given this a 5 star rating until I realized to late that there are no multiple rails for changing shelf heights . All the shelves have one setting except the top one which allows you to raise or lower by 2" What's the Point? If you would like a shelve with say a 4" high to maybe put a carton of eggs on , no luck. All the shelves are set t 10" with no way to adjust. The sad thing is it would have taken nothing in the manufacturing to of the interior to have added rails at all the places where there are useless indentions and then you could place the shelves at the heights you desired. How this got by the R&D depart is beyond me . One other thing is the handle for the bins are on the bottom of the drawers instead at the top where it would be easier to pull them open , another dumb mistake .Not sure if I will keep it as I have a few weeks to return it. Such a nice Refrigerator with a few stupid mistakes that could have been avoided if some one in the design departed had a few commonsense idea's instead of worrying about if I have a WI FI connection to my frig or craft ice which I could have done without.
Pros: Quality, Style/Design
Quality
5
Features
3
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 17, 2023
Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
4
Great fridge with the amenities of craft ice ,
on February 23, 2023
Posted by: Matsat64
from Ozawkie, kansas
Verified Purchase:Yes
I have had my new fridge for 5 months now and could not be more pleased. Very good design for ease of life , the easy access door is great the craft ice is amazing.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com