Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Mariern
from TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s so simple to use. I love thé craft ice maker !
Pros: ease of use, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great Fridge except for the Craft Ice Cube Maker
on October 24, 2023
Posted by: kevinb83
Verified Purchase:Yes
I bought this LG refrigerator a little over a year ago and overall I am pleased with it. The only issue I have had with it is that the Craft Ice Maker stopped working then after repair made loud knocking noise. I had it replaced and hopefully all will be good with it now. Buy the extended warranty.
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great look and love having the 2 ice makers!
on October 23, 2023
Posted by: Lt2264
from Rhode Island
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the refrigerator almost a year ago and it has been running great. I recently had an issue with the craft ice machine and the issue was resolved quickly and efficiently through LG’s Customer Service Department.
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: SPea
from Ca
Verified Purchase:Yes
Nothing but problems with the craft ice maker. Have had it LESS than a year and have had to replace the ice maker twice!
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hey there. We understand how big of a role your craft ice maker plays in the experience with your fridge. We'd like to offer our assistance! Please reach out to us via PM on Facebook or via DM on Twitter at the handle @LGUSSupport. If you don't mind, include your phone number and refrigerator information in your private message to us (model and serial numbers). We'd like to help resolve the issue you're currently experiencing and look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: BeAtCoAsTeR
from Snohomish, WA
Verified Purchase:Yes
So far this has been a good fridge. The handles are in an odd spot for me, but great for my kids. It was a little odd not having anywhere for butter or smaller items with a little flap door in the fridge, and also not having a drawer in the mid section, but that is just me coming from a more expensive model to a cheaper one. Having the drawers all low can be annoying, and the little front door is a gimmick, as the shelves in the door are stocked with sauces and such, not drinks, which is what the intent is for, but where would all the sauces and stuff go if not in the door? There is zero room for them elsewhere?! All in all its a decent fridge, but I am still waiting for the ice to quit tasting like plastic. The main crushed ice has gotten better over the past few months, but the craft ice is still unusable as it makes everything taste like plastic chemicals still, and reminds me of the water tank in our 1985 motorhome, so nasty. I'm wondering if that ice will ever be usable as it's just absorbs all the checmicals from whatever it sits in to get formed, and ruins perfectly good drinks still...
Pros: Style/Design, Performance
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Frankandbeans
from Dallas, Texas
Verified Purchase:Yes
Purchased this refrigerator because of the craft ice machine. It's a great feature for bourbon drinkers. And customer service was great when it went down and sent parts very quickly
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: sewbit
from Harrisburg, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loving the craft ice maker and the size of my side by side combo. Especially enjoy the special door opening feature where we can just open half the door to get every day items like drinks and condiments.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love the craft ice. Big cubes, don't melt fast
on October 14, 2023
Posted by: bcyg54
from Lancaster Sc
Verified Purchase:Yes
Love it so far. Love the space. Looks good and has enough room.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com