Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.2
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
187
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
27
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
1
unit is one year old and the ice maker is broken
on April 11, 2023
Posted by: Brian Clark
from Rocky Face Ga.
I bought this refrigerator about a year ago and it makes a loud banging noise when its making ice.
It does this about three time per day. I will never purchase LG products again.
Too expensive to be broken in less than a year.
It does this about three time per day. I will never purchase LG products again.
Too expensive to be broken in less than a year.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 12, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
4
LG 27 CU. FT. SIDE-BY-SIDE DOOR-IN-DOOR REFRIGERAT
on April 25, 2023
Posted by: Katie54
from New Hampshire
I bought this about two weeks ago and am enjoying the features on our new LG refrigerator with craft ice. It’s quiet. The shelves and bins are made nicer than some of the other refrigerators that we looked at and they slide in and out easily. The feature on the easy access front door panel is great for grabbing items used frequently, I am sure it saves on energy. The craft ice is a great feature as well. There seems to be one flaw with the icemaker. There is no tray to catch the ice so some of it winds up not going in the glass and onto the floor. I would’ve liked to of seen a catch tray for the ice and I also would’ve liked to of had black accents on the door handle areas and icemaker interior to match my other stainless steel appliances.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy Tanisha, social/LG, April 28, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
5
Great LG Refrigerator
on May 1, 2023
Posted by: Jackie Phillips
from Rockwall , TX
[This review was collected as part of a promotion.] I bought this a month ago and I'm really glad we did! I love the idea you don't have to open the whole refrigerator just to get a couple of items you need. The ice maker is which includes another ice maker for drinks the ice is size of a golf ball . We love it for drinks and parties .
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 1, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Customer Rating
3
When it's working it's great
on May 22, 2023
Posted by: Nwhite
from SPRINGFIELD MO
I bought this 1 yr 5 months ago.
Pro it's like a Tardis. It holds an immense amount. Keeps everything cool or frozen.
Cons Design flaw on crisper drawer, it's top is glass and sticks out past the shelves. We broke it in a week. LG replaced it. 3 months later the Craft Ice maker quit. LG replaced it. At 1 yr 5 month mark the compressor quit. LG replaced it. Excellent customer service, something I didn't want to personally find out about.
Pro it's like a Tardis. It holds an immense amount. Keeps everything cool or frozen.
Cons Design flaw on crisper drawer, it's top is glass and sticks out past the shelves. We broke it in a week. LG replaced it. 3 months later the Craft Ice maker quit. LG replaced it. At 1 yr 5 month mark the compressor quit. LG replaced it. Excellent customer service, something I didn't want to personally find out about.
Pros: ease of use
Quality
2
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, May 23, 2023
Hi there, We agree with you that you should not be experiencing such issues with your appliances one right after the other. We want to stop the cycle from turning in the wrong directions. Please continue to be patient with us, we are doing all we can to improve things day by day. We ask kindly that you reach out to us at 800-243-0000 and allow us the opportunity to get things resolved for a final episode of the parts on the fridge go round and round. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality
on June 12, 2023
Posted by: Jeww
from Orlando, FL
I purchased this refrigerator in 01/2023. Everytime I close the refrigerator side the freezer side opens slightly, not enough to set off the dinging noise, but enough to ice over everything in the freezer. We have called LG twice, troubleshooted with them and nothing helps. The door is actually not even with the refresh door. LG refuses to help or be accountable for a defective freezer door. Will get Thermador next time I get a new refrigerator, if I'm still alive.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
2
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear of your previous experience with our certified service technicians. This doesn't meet the level of standards we set for ourselves. Please contact us so that we can look further into this issue. You can reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. Alternatively, you can reach out us via social media. Feel free message us on Facebook or Twitter at the handle @LGUSSupport. We'd be happy to have another opportunity to reach a resolution you'd be satisfied with. ^Chris
Written by a customer while visiting lg.com
Customer Rating
4
Very roomy, Craft ice cool
on July 15, 2023
Posted by: CLP2000
from Overland Park
Bought it 6 months ago to replace old fridge and thankfully just fit into our space. Very roomy, craft ice nice! Didn't come with any bins so I had to order those, it dings if you leave the door open too long and can't turn that off, don't care for that. The installers also didn't balance the doors so the door closes on me every time I open it. LG sent a repairmen as we bought the warranty and he said he doesn't do that.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great function, great size…
on July 18, 2023
Posted by: Jimmerz98
from Pittsburgh, PA
I’ve had this refrigerator for over a month now and I’m glad i went with this side by side style. I like it much better than the French door style i used to have. The craft ice feature is pretty cool.
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
LG Model llsds2706s is wonderful
on October 2, 2023
Posted by: Kaintucki
from Florence KY
We bought this a month ago. We'd moved and didn't Ike the one in the house we bought. We had a similar LG model at our old house and loved it. This one is bigger! Love the door-in-door feature and fingerprints, when they do show, wipe off easily with a soft cloth. People who don't like side by sides site the freezer space. However, this one hits the mark on storage. Plenty of room!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com