Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: JLN12960
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have owned this refrigerator for less than 2 years and have had 2 service calls. One to replace craft ice maker and one to replace the compressor. Both times were under warranty and both issues were fixed as promised. Otherwise it’s a refrigerator that freezes and cools properly.
Pros: Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 21, 2023
Hi there. We hate that you had to deal with this issue, but we're glad this story has a happy ending. If there's anything else we can do to help you enjoy your refrigerator more, please don't hesitate to reach out to us on social media using the handle @LGUSSupport.
Written by a customer while visiting lg.com
Customer Rating
5
I loget into the doove the ice and the ability to
on November 19, 2023
Posted by: Dana Boykin
Verified Purchase:Yes
I have had the refrigerator for almost 2 years and they have been no issues other than the water filter had to be changed.
Written by a customer while visiting lg.com
Customer Rating
4
Love the 3rd door to put drinks needed often.
on November 15, 2023
Posted by: sewbit
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like this style refrigerator. My very first with special door in the right side for drinks and things that we use often. Perfect idea and we use it constantly.
I have one big issue with it - the crisper drawers. I’m not sure which drawer to use for the vegetables. I’ve tried both and my vegetables rot way faster than they should. My previous refrigerators were marked and had special spaces to open and close for more or less moisture. I used to be able to keep large carrots for 6 months or more. Not with this refrigerator. Celery rots with a few weeks. I’ve tried all the “how to” ideas to wrap the celery, but it doesn’t work.
I have one big issue with it - the crisper drawers. I’m not sure which drawer to use for the vegetables. I’ve tried both and my vegetables rot way faster than they should. My previous refrigerators were marked and had special spaces to open and close for more or less moisture. I used to be able to keep large carrots for 6 months or more. Not with this refrigerator. Celery rots with a few weeks. I’ve tried all the “how to” ideas to wrap the celery, but it doesn’t work.
Written by a customer while visiting lg.com
Posted by: Gadfly123
from Nevada
Verified Purchase:Yes
Overall very happy with my refrigerator. Only drawback so far has been the craft ice. Container must be all the way back for it to make ice. As soon as it makes ice the drawer pops back out. Every morning I open and push it back.
Also having a problem registering online.
Also having a problem registering online.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Bad water pressure | Poor Light | Easily dented
on November 5, 2023
Posted by: Justicia
Verified Purchase:Yes
Very dark inside. It should have more lights to see all the contents. Really bad water pressure. it has only a small stream, which takes forever to fill out a glass. The door also got dented with minor pressure or hit.
LG did not want to give warranty, passing the responsibility to the store, where bought; where they also denied because it was past their time. Bad experience.
Quality
2
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 6, 2023
Hey there! We'd love to share some recommendations with you on water pressure. We do recommend a good stream, keeping your home pressure at 80–120 psi. Also, check out this link for some troubleshooting steps: http://spr.ly/6420uq5Q0. ^Gaby
Written by a customer while visiting lg.com
Posted by: Melissa85
from Iowa
Verified Purchase:Yes
I bought this a few months ago and we have been mostly happy with it. The only issue has been with the ice maker in the door. It never fills the bin all the way, even when we don’t use it for days at a time. Other than that we love this refrigerator and have been very happy with our purchase. We especially like the craft ice maker!
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
Thank you for your feedback on your LG Refrigerator! We're glad to hear that you and your family have been mostly happy with it, especially with the craft ice maker. Still, we understand how frustrating it can be to have an ice maker that doesn't fill the bin all the way, as it can be inconvenient if you need a large amount of ice quickly.
Please reach out to us by sending a private message on Facebook or Twitter through @LGUSSupport. We'll be more than happy to provide you assistance and help you enjoy the full benefits of your refrigerator, especially in maximizing the production of the ice craft maker.
Please reach out to us by sending a private message on Facebook or Twitter through @LGUSSupport. We'll be more than happy to provide you assistance and help you enjoy the full benefits of your refrigerator, especially in maximizing the production of the ice craft maker.
Written by a customer while visiting lg.com
Posted by: moss25
from Fresno
Verified Purchase:Yes
Bought this frigerated about 2 months ago, so far its great.. I love the big ice cubes...
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lots of grief
Verified Purchase:Yes
Had refrigerator for just a couple of months & had to have craft ice maker replaced. Now barely a year later refig had no power. Breaker was fine, unplugged refig, checked outlet, it was working. Plugged back in - nothing - then about an hour later it suddenly had power.
Quality
1
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hello there! At LG, we are committed to providing you with top-notch products and services, and we would like to look further into the issues you are experiencing. To get started, please send us a direct message on Facebook or Twitter using the handle @LGUSSupport, and remember to include the model and serial numbers of your refrigerator. Our team will take it from there and do everything possible to assist you. ~Rita
Written by a customer while visiting lg.com