Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.2
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
187
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
27
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
3
on January 11, 2023
Posted by: TEX Bob
from Seguin TX
[This review was collected as part of a promotion.] If I had to do over I would look for a different model. In the refrigerator portion It does not have a meat/cold cit drawer. Seems narrower than my previous refrigerator. Ice maker is noisy.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 29, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
5
Love it!
on January 25, 2023
Posted by: SarahMarchwiany
We love this fridge so much more space than our last fridge that fit in the 36” space. I just wish the door shelves were adjustable
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Best investment ever
on January 26, 2023
Posted by: LG smart fridge
from Bronx, NY
I love my fridge keeps food fresh for a long time. It makes 2 forms of ice, fresh cool water. There’s also a smart app to control temperature. It’s the best fridge money can buy at a affordable price you can’t go wrong
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Love 2 ice makers
on February 11, 2023
Posted by: ConnieSueG
from Clarksville TN
[This review was collected as part of a promotion.] My precious 2 year old frig ice maker broke multiple times. I love having 2 ice machines now. I went from the 3 door back to 2 doors because I felt hair and dust fell into the freezer section. The 2 door it seems the veggie drawer is so far down it’s like getting on the floor. I like the smooth look flat design.
Pros: Style/Design
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great features like Door in door
on February 14, 2023
Posted by: Ed and company
from Houton, Texas
[This review was collected as part of a promotion.] I just purchased this frig and was very happy with its overall size ,finish ,style and was most impressed with the door in door idea which prompted me to purchase it as well as the high ratings from consumer reports on LGs as one of the best. I would have given this a 5 star rating until I realized to late that there are no multiple rails for changing shelf heights . All the shelves have one setting except the top one which allows you to raise or lower by 2" What's the Point? If you would like a shelve with say a 4" high to maybe put a carton of eggs on , no luck. All the shelves are set t 10" with no way to adjust. The sad thing is it would have taken nothing in the manufacturing to of the interior to have added rails at all the places where there are useless indentions and then you could place the shelves at the heights you desired. How this got by the R&D depart is beyond me . One other thing is the handle for the bins are on the bottom of the drawers instead at the top where it would be easier to pull them open , another dumb mistake .Not sure if I will keep it as I have a few weeks to return it. Such a nice Refrigerator with a few stupid mistakes that could have been avoided if some one in the design departed had a few commonsense idea's instead of worrying about if I have a WI FI connection to my frig or craft ice which I could have done without.
Pros: Quality, Style/Design
Quality
5
Features
3
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 17, 2023
Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
4
Great fridge with the amenities of craft ice ,
on February 23, 2023
Posted by: Matsat64
from Ozawkie, kansas
I have had my new fridge for 5 months now and could not be more pleased. Very good design for ease of life , the easy access door is great the craft ice is amazing.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Craft Ice Maker is Junk
on March 8, 2023
Posted by: LP1825
from Colorado
The craft ice maker has gone down TWICE NOW. Naturally it’s out of warranty now. Don’t buy this unit!
Quality
1
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 9, 2023
Thank you so much for taking the time to provide us with feedback. We apologize that you had such an experience with your LG product. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport and we'll be happy to assist you. ^James.
Written by a customer while visiting lg.com
Customer Rating
4
Nice looking refrigerator with great features
on March 13, 2023
Posted by: Anonymous
from Dallas, GA
Bought this refrigerator in November 2022. I really like the refrigerator. It really cool to be able to see inside without opening. I also like the craft ice maker on it but the regular ice maker seems to freeze up a lot & gets clogged up. I don’t know why companies can’t seem to get ice makers right. The refrigerator is very stylish/modern looking too. Overall I am pleased with refrigerator but disappointed with ice maker. So far craft ice has no problems.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy Jai., LG Social Media, April 3, 2023
Hey how are you Lisa. Thanks for reaching out and providing that feedback. We are excited to hear the love you have with your LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. We appreciate you. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com