Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Tracy T
from Mustang, Oklahoma
Verified Purchase:Yes
Discovered there is known anomaly with water filter housing. If you don’t remove the old filter perfectly it causes an inner plastic alignment tab that gets misaligned to accept replacement filter to fully lock in correctly. When I say known it is not mentioned in the owner’s manual but known internet wide. And LG does not make an alignment tool to realign the inner tab back to correct position. There some made by 3rd party filter manufacturers. I discovered best way without buying a tool is to file down tabs on a filter and insert modified filter on to turn inner tab to correct position.
Quality
3
Features
3
Value
3
Response from lg.comBy LG, June 11, 2024
Hi, there. Thank you for sharing your experience and the workaround you found for the water filter housing issue. We appreciate your resourcefulness in finding a solution, and we apologize for any inconvenience caused by the anomaly with the filter housing alignment tab. Your feedback is valuable to us, and we'll take it into consideration for future improvements. If you have any further questions or need assistance, please don't hesitate to reach out to our Social Media team @LGUSSupport. We're here to help ensure your satisfaction with our products.~Zie
Written by a customer while visiting lg.com
Customer Rating
5
Love our new LG refrigerators
on January 10, 2024
Posted by: 2nd LG in 1 Week
from Augusta Georgia
We've loved the features so much that we bought 2 brand new LGs
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mark0303
Verified Purchase:Yes
Bought this Refrigerator about a month ago and have been very happy with all the features. We love the craft ice feature and the door in door feature. It's also great looking1
Response from lg.comBy LG Digital Care Team, October 6, 2025
Hi there, Mark! Wow, sounds like your LG fridge is living its best life! 🥳 With craft ice and a door-in-door feature, it must feel like the VIP of your kitchen! So happy this upgrade in your kitchen made a perfect fit. Remember, you can always send us a DM in case there are any questions @LGUSSupport. ~Kimmy
Written by a customer while visiting lg.com
Posted by: Anthonyfolk
from Orlando
Verified Purchase:Yes
Very disappointing that after calling LG with all the problems I'm having with my ice maker for the craft ice they say oh yes we know it's a problem it was the first generation and we have a different ice maker now that we can replace it with we'll just mail you one and you can put it in yourself. No thank you you can come fix it
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 8, 2024
Hi there, Thank you so much for taking the time to share your feedback. We appreciate you being our loyal customer, and we are so sorry that your recent experience wasn’t up to the mark. Please allow us to fix it. We'd like for you to contact us by sending us a private message via Facebook or X using the handle @LGUSSupport with the serial/model and a good contact number so that we can work together to get this issue resolved. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Vyvyn Foxx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator. I love that it has no handles! No handles gives it a nice sleek, contemporary look, and saves space. Although it seems compact, the overall volume is astounding. We pack so much groceries in but there is always still more room!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anne John
Verified Purchase:Yes
Horrific fridge. Only one year old and alrady failing.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hi there. We understand the importance of getting the necessary repairs done on your fridge as soon as possible. Please allow us to help during the repair process by reaching out to us! We're available on social media at the handle @LGUSSupport. Please send us private message with your phone number and refrigerator information (model and serial numbers). We look forward to providing our support! ^Chris
Written by a customer while visiting lg.com
Posted by: Ctina
Verified Purchase:Yes
I love the fridge. However the craft ice maker broke after a year and l would probably prefer more freezer space and less dedicated to ice. The craft ice is nice for cocktails and fit in my metal water bottles perfectly when taking water on the go.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Briter28
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge and the craft ice maker is awesome for drinks and entertaining guests for cocktails.
Written by a customer while visiting lg.com