Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: MitchBryce
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator about two weeks ago and have been very pleased so far. There is a ton of room in both the refrigerator and the freezer. We use the mini door much more than I thought we would!
Response from lg.comBy ^Rich, LG Digital Care Team, March 11, 2026
Hi Mitch, we understand and appreciate you sharing your experience. It’s great to hear how much you’re enjoying the LG 27 cu. ft. 36 Inch Wide Side‑by‑Side Refrigerator LRSDS2706S, especially the spacious layout in both the fridge and freezer. The mini door is designed for quick access, and it’s great to know it’s become even more useful than expected.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Posted by: Retired MMCPO
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Super happy with this side by side refrigerator this is our second LG so again happy with the brand! So far so good the craft ice is just a nice EXTRA feature for us
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Craft ice and door front ice simply amazing among
on February 28, 2024
Posted by: Dennis 3
from Londonderry, NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Indeed, I bought this product almost a month ago and I truly love it. Everything about this unit does exactly what it is supposed to do and the easy access door is outstanding. I can not say enough wonderful things about LG. Thank you.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Beware.
on February 11, 2024
Posted by: EdK10
Complete garbage. Don’t by and lg refrigerator. They are no good.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 13, 2024
Hi there. We understand that you may have an unresolved issue with your refrigerator and would like to offer our assistance! Please reach out to us on social media (@LGUSSupport). We'd be happy to look into this! Be sure to include your phone number and refrigerator information (model and serial numbers) in your private message to us. You're welcome to leave your feedback about your experience here: http://spr.ly/6424Vt99o. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Customer Rating
2
Bad ice dispenser
on February 4, 2024
Posted by: Karen75056
from The Colony Tx
[This review was collected as part of a promotion.] The silver frame around ice dispenser cracks and breaks easily. I have replaced this part several times and sure enough it is cracked again.
Pros: Performance
Quality
2
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 7, 2024
Hey Karen, let's figure out what is going on here and ensure a permanent fix to the cover on your ice dispenser. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to chatting with you soon. ~TammyJo
Written by a customer while visiting lg.com
Posted by: DebeG
from West Melbourne FL
Verified Purchase:Yes
We had to have warranty work because a plastic piece that hold a metal hook to close our drink access door broke off. The plastic piece really needs to be metal like the hook. This broke in 2.5 years. Our ice crusher function jams and we get a lot of large pieces of ice. We like the looks, but we would not buy another one like it.
Pros: Quality, Style/Design
Quality
2
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 6, 2024
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6426VyFKO. ^Gaby
Written by a customer while visiting lg.com
Posted by: Michelle1219
Verified Purchase:Yes
[This review was collected as part of a promotion.] But it was missing a shelf and they kept sending the wrong part. I had to give the rep the correct part number so that could send to me
Written by a customer while visiting lg.com
Posted by: Reddie
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Arrived with side side door adjuster broken. Was replaced a few days later.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 26, 2024
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6428Tfa0q.
Written by a customer while visiting lg.com