Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Jeri25
from Ft Worth, TX
Verified Purchase:Yes
I have had nothing but issues with model. All though purchase an extended warranty & as of today still waiting on a reply. Three weeks no ice.
Quality
2
Features
2
Value
2
Response from lg.comBy true, LG Digital Care Team, April 29, 2024
Hey Jeri! We'd love to learn more about your experience. Please private message us with your contact information, model, and serial number, and let's see how we can help. ^Gaby
Written by a customer while visiting lg.com
Customer Rating
5
Best fridge ever!
on April 20, 2024
Posted by: Thiendor
from Saint Louis, Missouri
[This review was collected as part of a promotion.] Beautiful fridge. The drawers have a lot of room and this has made finding and locating items in the freezer much easier. The UV on the water dispenser is also great. The look fits our kitchen perfect with all our other LG appliances. Craft ice is amazing, a serious conversation peice when having guests over.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Weeze
from Arizona
Verified Purchase:Yes
Drawer pulls are on the drawer bottoms, very difficult to open for disabled people. Not exactly thrilled with how you select ice & water.
Pros: Style/Design
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kelly 6129
from Colorado Springs
Verified Purchase:Yes
This has been the worst fridge we have ever owned.
Pros: ease of use
Quality
1
Features
2
Value
1
Response from lg.comBy LG, June 8, 2024
Hello, there. We sincerely appreciate that you have taken the time to share your thoughts and perspectives on your experience with the LG Refrigerator (LRSDS2706S) model. We completely understand how important it is for your unit to work properly. Our utmost priority is to provide exceptional service that meets and exceeds our customers' needs and expectations. If you need any further assistance, please don't hesitate to reach out to us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com
Posted by: TJay00
Verified Purchase:Yes
[This review was collected as part of a promotion.] Craft ice maker broke after a couple of years. Disappointing!
Response from lg.comBy true, LG Digital Care Team, April 15, 2024
Hey there! We understand the need for all your features to run smoothly. Check out these tips and tricks that might help get your craft ice up and running: http://spr.ly/6422w4U48. Please let us know how this helps by private messaging us on social media @LGUSSupport. We're always here to help! ^Gaby
Written by a customer while visiting lg.com
Customer Rating
1
Freezes Ice Makers constantly, and not cold
on April 8, 2024
Posted by: Anonymous
from North Carolina
This refrigerator is very very disappointing and extremely frustrating. The Craft Ice Maker is nice, WHEN it works... The craft ice maker constantly freezes up and dies, every 2-3 weeks requiring a hair dryer and thaw time if you want to use it. The fridge itself doesn't keep the temps in the freezer or fridge as requested as the LG green app settings, will force themselves back on and make the whole freezer and fridge get just warm enough to gloss everything over and freeze your ice makers up solid again and again. The compressor died in 10 months on mine and still could not get it repaired or replaced. I really can only say that you should seriously consider an alternative to this one...
Quality
1
Features
2
Value
1
Response from lg.comBy LG, June 11, 2024
Hello there. Thank you for sharing your experience with us. We understand your frustrations with the LRSDS2706S refrigerator, particularly with the Craft Ice Maker and temperature control issues. Your feedback is important, and we'd like to assist you further. As a troubleshooting step, please ensure that the refrigerator is placed in a well-ventilated area and that the air vents are not blocked. This can help with temperature regulation.
For the supported link on this: https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218
Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will prioritize addressing your concerns and exploring possible solutions. We appreciate your patience and understanding. —Renzo
For the supported link on this: https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218
Please send us a private message on Social Media @LGUSSupport with your contact details, and our team will prioritize addressing your concerns and exploring possible solutions. We appreciate your patience and understanding. —Renzo
Written by a customer while visiting lg.com
Posted by: Liz F
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 9 months ago and love it! We are moving but I will be getting an LG for new home.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tdl42
from Bennington, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] We really like the look and functionality of the refrigerator. It's been working really well after 1 year. The one complaint we have has been the craft ice maker. It stopped making ice when we switched our Wi-Fi and didn't update it. Once we updated again it started working, but then quit a few weeks later.
Support was awesome and shipped us a new one, which was really easy to install. It has been making craft ice again ever since.
Overall a great refrigerator at a great price.
Support was awesome and shipped us a new one, which was really easy to install. It has been making craft ice again ever since.
Overall a great refrigerator at a great price.
Pros: ease of use, Style/Design, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com