Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.2
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
185
4 Stars
69
3 Stars
19
2 Stars
13
1 Star
27
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
4
Love the kraft Ice.
on January 31, 2022
Posted by: Marley55
from Lewiston, Id.
[This review was collected as part of a promotion.] We bought this after we bought our new house. I love all the room in it, along with the UV light in the door for the water/Ice dispenser. The only problem we see, is the ice dispenser jams sometimes. I will just switch from cubed to crushed ice and that will unjam it. Other than that, we love our new LG fridge!
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Works very well so far.
on January 31, 2022
Posted by: Soergy
from Dallas TX area
[This review was collected as part of a promotion.] Bought this a couple of months ago- ice feature w craft is nice- like the layout of shelf’s as well as door.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Best Design Ever
on January 31, 2022
Posted by: Stephen DW
from Moreno Valley, Ca
[This review was collected as part of a promotion.] I've had this unit for a couple of months now. I was hesitant at first going back to a side by side, but LG has nailed it! Thought I would miss having handles....nope, now I don't even know why this no-handle design was never thought of before, pure genius. The convenience door is the best feature. I keep all of the things I need daily on the door, I'm in and out quickly and not losing cold air, saving energy and $$$. The dual ice maker is the bomb!! Never run out of ice and I use alot, it makes more than you can use in a day. The craft ice is just..... fun, had a party and all people could talk about was the round ice, who knew ice would be the talk of the party. LG has moved to the leader of the pack with this new design...well done LG!
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
Simply Wonderful
on February 7, 2022
Posted by: Jiminps
from Palm Springs, CA
[This review was collected as part of a promotion.] I don't know how LG did it - this refrigerator is the same exterior dimensions of my former one, but its 3.5 cubic feet BIGGER on the insides. Talk about quiet - it is almost silent. The door-in-door feature is what sold me on the unit, and it truly is wonderful to have my most used items within an easy reach without opening up the full door. The UVnano feature is an unexpected feature as it disinfects the water system with UV light. I didn't think I'd find much of a use for the Craft Ice, but have since fallen in love with them. One perfectly spherical piece of ice fits a cocktail glass perfectly - and an instant conversation starter.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Door in door is defective. Fridge unusable
on February 15, 2022
Posted by: tracy80
from upstate NY
We had this product delivered the first week of January, and discovered the product has a defective door which does not seal. It is very beautiful, but it is still sitting in the middle of our kitchen floor, we are having trouble getting it fixed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Jennifer, Social Media, February 22, 2022
Let us help you with that Tracy. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can try to expedite a resolution for you. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
Didn't know what we've been missing until now.
on February 17, 2022
Posted by: Stely
from WA
[This review was collected as part of a promotion.] The design of the LG side by side, door in door refrigerator is functional, and sleek with a subtle look. In the past all of our refrigerators have had handles which we originally thought would be an adjustment but it didn't take long to get use to it at all. Without the handles it almost seems to give a cleaner appearance as though there is more space with a modern design. The color of the water/ice dispenser surround is similar to the stainless which blends in.
Aside from the deep roomy shelves, crushed, whole and craft ice/water, the door in door the feature is used often. It's too early to see energy benefits yet, however it makes sense that there would be some savings in lessening the need to access everything. We chose the side by side because we found that we could view everything at a quick glance, lessening waste and over/re-buying food. Wi-fi is available, however this was not a "game-changer" for us in our research before the purchase.
Very pleased with our LG refrigerator.
Aside from the deep roomy shelves, crushed, whole and craft ice/water, the door in door the feature is used often. It's too early to see energy benefits yet, however it makes sense that there would be some savings in lessening the need to access everything. We chose the side by side because we found that we could view everything at a quick glance, lessening waste and over/re-buying food. Wi-fi is available, however this was not a "game-changer" for us in our research before the purchase.
Very pleased with our LG refrigerator.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Not bad at all
on April 11, 2022
Posted by: Ron1509
from Sunrise, Florida
For the most part we love our new frigate only negative is that no matter what we do our ice taste terrible. We never had that before on any of the refrigerators we have had. In lm guessing a related problem the water dispenser is very slow even with water turned all the way on. Again never was a problem before.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Nope! Not yet!
on May 2, 2022
Posted by: Bryteside
from Texas
[This review was collected as part of a promotion.] The big thing that is bad about it magnifies the little things that I may have ignored were it not for the big thing: the snow and frost build up inside the freezer. Yes, it may be because it isn’t level, but there is not a good reason for a refrigerator to be that difficult to level. Ask again after the technician comes to service it in two weeks.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Sandy, Social Media, May 4, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com