Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Posted by: Wonson
Verified Purchase:Yes
So far so good, really like this fridge,family all loves the craft ice and all the room it has.vary happy with our choose on this one !
Written by a customer while visiting lg.com
Posted by: sewbit
from Harrisburg, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loving the craft ice maker and the size of my side by side combo. Especially enjoy the special door opening feature where we can just open half the door to get every day items like drinks and condiments.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Frankandbeans
from Dallas, Texas
Verified Purchase:Yes
Purchased this refrigerator because of the craft ice machine. It's a great feature for bourbon drinkers. And customer service was great when it went down and sent parts very quickly
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great Fridge except for the Craft Ice Cube Maker
on October 24, 2023
Posted by: kevinb83
Verified Purchase:Yes
I bought this LG refrigerator a little over a year ago and overall I am pleased with it. The only issue I have had with it is that the Craft Ice Maker stopped working then after repair made loud knocking noise. I had it replaced and hopefully all will be good with it now. Buy the extended warranty.
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Mariern
from TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s so simple to use. I love thé craft ice maker !
Pros: ease of use, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: moss25
from Fresno
Verified Purchase:Yes
Bought this frigerated about 2 months ago, so far its great.. I love the big ice cubes...
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Melissa85
from Iowa
Verified Purchase:Yes
I bought this a few months ago and we have been mostly happy with it. The only issue has been with the ice maker in the door. It never fills the bin all the way, even when we don’t use it for days at a time. Other than that we love this refrigerator and have been very happy with our purchase. We especially like the craft ice maker!
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
Thank you for your feedback on your LG Refrigerator! We're glad to hear that you and your family have been mostly happy with it, especially with the craft ice maker. Still, we understand how frustrating it can be to have an ice maker that doesn't fill the bin all the way, as it can be inconvenient if you need a large amount of ice quickly.
Please reach out to us by sending a private message on Facebook or Twitter through @LGUSSupport. We'll be more than happy to provide you assistance and help you enjoy the full benefits of your refrigerator, especially in maximizing the production of the ice craft maker.
Please reach out to us by sending a private message on Facebook or Twitter through @LGUSSupport. We'll be more than happy to provide you assistance and help you enjoy the full benefits of your refrigerator, especially in maximizing the production of the ice craft maker.
Written by a customer while visiting lg.com
Customer Rating
2
Bad water pressure | Poor Light | Easily dented
on November 5, 2023
Posted by: Justicia
Verified Purchase:Yes
Very dark inside. It should have more lights to see all the contents. Really bad water pressure. it has only a small stream, which takes forever to fill out a glass. The door also got dented with minor pressure or hit.
LG did not want to give warranty, passing the responsibility to the store, where bought; where they also denied because it was past their time. Bad experience.
Quality
2
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 6, 2023
Hey there! We'd love to share some recommendations with you on water pressure. We do recommend a good stream, keeping your home pressure at 80–120 psi. Also, check out this link for some troubleshooting steps: http://spr.ly/6420uq5Q0. ^Gaby
Written by a customer while visiting lg.com