Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Customer Rating
1
Didn't last long.
on September 9, 2023
Posted by: Carm1
from Latta, SC
[This review was collected as part of a promotion.] Refrigerator was delivered on Wednesday , August 30, 2023. On Sunday , September 3, 2023, refrigerator side will not hold set temperature of 37 degrees. I had placed digital refrigerator thermometers on both sides to make sure refrigerator functioned as it should. Waiting on service.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 18, 2023
Hey there. Thank you for taking your time in leaving a review regarding your 27 cu. ft. Side-By-Side Door-in-Door® Refrigerator with Craft Ice™. We understand that the temperature did not hold as needed on the refrigerator, and we want to ensure that you get the best quality service as to this. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Nothing but problems with the craft ice maker
on September 17, 2023
Posted by: SP1070
Verified Purchase:Yes
Terrible ! I bought this less than a year ago and have had to replace the craft ice maker two times already.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Posted by: lousy fridge
from Lexington, Kentucky
Verified Purchase:Yes
I bought this February first this year and by July the ice maker quit working and now we have September and I still haven't got it fixed...another repairman is supposed to come this week..to be honest..I am really disappointed in this fridge..for the money I paid, I expected more...the craft ice maker is still working , but my husband doesn't like it, says the ice has an after taste...and we bought it especially for the craft ice...like I said VERY DISAPPOINTED
Quality
1
Features
2
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Nothing but problems with the craft ice maker.
on September 22, 2023
Posted by: Raven 070
Verified Purchase:Yes
Nothing but problems with the craft ice maker. In less than a year we have gone through 3 ice makers. The original and two replacements. Horrible investment.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 19, 2023
Hi! We understand how important of a feature the craft ice maker is. We're here to help! Please send us a private message on Facebook or Twitter with your phone number and refridgerator information (model and serial numbers). We're confident in our ability to resolve this issue to your satisfaction! ^Chris
Written by a customer while visiting lg.com
Posted by: lousy fridge
from Kentucky
Verified Purchase:Yes
I bought this in the spring and by July the ice maker was broken and now it is the end of September and it is still ot fixed..I get nothing but run arounds..I would never buy another LG anything..paid a high price for it and now I can't get it fixed...would not recommend this fridge to anybody
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 19, 2023
Hi there. Thank you for taking the time to leave us a review on the 27 cu. ft. Side-By-Side Door-in-Door® Refrigerator with Craft. Ice™ We want to ensure that we go by our motto, which is to enrich your life's adventures while maintaining your life's daily duties in check. That's why we innovate our products to be the best they can be. Sadly, your situation doesn't seem to go along those lines, and it's our duty to fully investigate what is going on! We have a dedicated team on our side of social that can take a second look into your case. If you haven't done so, please send us a private message throughout our Facebook or Twitter platforms using @LGUS or @LGUSSupport and include your contact details. ^Anthony
Written by a customer while visiting lg.com
Posted by: Joe Petitta
Verified Purchase:Yes
Very satisfied. The only comment I would make pertains to the tray for the craft ice. It needs to be designed so that the tray doesn't accidently fall out if it is opened too far.
Written by a customer while visiting lg.com
Posted by: KEITH LIVINGSTONE
from Portland Ore 97217
Verified Purchase:Yes
[This review was collected as part of a promotion.] love the fridge, never dreamed it was so advanced in design and functionality
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Emujohn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased a month ago and it’s great, has everything i wanted plus more can’t beat that.
Written by a customer while visiting lg.com