Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Customer Rating
5
Great Features and So Spacious
on August 11, 2023
Posted by: RKNC
from North Carolina
If you have a large family (and even if you don't), this refrigerator/freezer is just perfect. So much room inside both in the refrigerator and the freezer. The door-in-door feature is great too, whether you have children or not...saves opening the entire door to get items. The bins are extra-large on both sides and the ice maker is perfect. My only caution is to be very careful with the glass shelves when removing them. I already broke one when I was removing the tape from delivery.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: TNTom
from Knoxville, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Tech communicated well, and called to ask if he could come earlier than scheduled.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Display 1941
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a problem setting the temp. The manual did not work. Your help on line did not help. I looked at a
you tube video and saw the solution to my problem. You have to mash or push hard on the pad to get it to change a temp. I have a ccll phone, I own a Tesla. I also use my computer alot. You blew this one.....
you tube video and saw the solution to my problem. You have to mash or push hard on the pad to get it to change a temp. I have a ccll phone, I own a Tesla. I also use my computer alot. You blew this one.....
Written by a customer while visiting lg.com
Customer Rating
1
Not happy with this fridge at all
on August 27, 2023
Posted by: sgt61
from Oregon
[This review was collected as part of a promotion.] We have owned this LG model for TWO months. Two weeks ago the in-door water/ice dispenser light went out, and the freezer side of the fridge feeling very hot to the touch. We were told to shut off the power source, wait 60 seconds, then restart the fridge. The light did come back on; however this has been a recurring issue, with us having to disconnect and reconnect the fridge several times a day. We are waiting on a technician to inspect the fridge to see what is happening.
Quality
1
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, August 30, 2023
Hello there! We apologize for your dissatisfaction with the LG Side-by-Side Refrigerator's numerous features. We value your feedback and invite you to leave it on our LG feedback page at http://spr.ly/6421PtJXx so that our specialist teams can make future product improvements. All the best to you! ~Rita
Written by a customer while visiting lg.com
Customer Rating
3
LG needs to redesign the ice makers on this model
on August 28, 2023
Posted by: Slimjakes
Verified Purchase:Yes
[This review was collected as part of a promotion.] Both ice makers failed in the first year. The refrigerator appears to have design flaws; otherwise the ice makers would have been working flawlessly. The design is basically good but this model needs a much better warranty.
There is lots of room in the refrigerator and freezer halves. Aside from the expensive ice maker repairs, I like it.
Written by a customer while visiting lg.com
Customer Rating
1
ICE MAKERS ARE CRAP
on August 31, 2023
Posted by: KNat1
from CT
[This review was collected as part of a promotion.] I've had this unit for 1 year and 2 weeks. I have had service techs out over 8 times for this unit.
1st time (2 visits) - front of door was smashed upon delivery
2nd time (2 visits) - craft ice maker stopped producing ice 6 months in
3rd time (2 visits) - craft ice maker stopped producing ice 9 months in
4th time (2 visits) - door ice maker stopped producing ice 12 months in
1st time (2 visits) - front of door was smashed upon delivery
2nd time (2 visits) - craft ice maker stopped producing ice 6 months in
3rd time (2 visits) - craft ice maker stopped producing ice 9 months in
4th time (2 visits) - door ice maker stopped producing ice 12 months in
If you are a lover of ice this is not the unit for you. Heck if you want a little ice once in awhile don't get this.
Customer service is AMAZING though. It just stinks LG uses crappy parts for their refrigerators.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 8, 2023
We apologize for your negative experience with your LG refrigerator. We want to extend our sincerest apologies for any inconvenience caused. Your feedback is valuable to us, and we take your comments into account to improve our products. Thank you for taking the time to share your comments. We will use this as a learning experience going forward and hope that you will give us another try in the future. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Michael Horrell
from Kansas City
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like the ice maker. The product is excellent and works well.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JDP72
from London KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the design and functionality of this model very much.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com