Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.2
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
187
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
27
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
1
not worth buying
on September 22, 2023
Posted by: lousy fridge
from Kentucky
I bought this in the spring and by July the ice maker was broken and now it is the end of September and it is still ot fixed..I get nothing but run arounds..I would never buy another LG anything..paid a high price for it and now I can't get it fixed...would not recommend this fridge to anybody
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 19, 2023
Hi there. Thank you for taking the time to leave us a review on the 27 cu. ft. Side-By-Side Door-in-Door® Refrigerator with Craft. Ice™ We want to ensure that we go by our motto, which is to enrich your life's adventures while maintaining your life's daily duties in check. That's why we innovate our products to be the best they can be. Sadly, your situation doesn't seem to go along those lines, and it's our duty to fully investigate what is going on! We have a dedicated team on our side of social that can take a second look into your case. If you haven't done so, please send us a private message throughout our Facebook or Twitter platforms using @LGUS or @LGUSSupport and include your contact details. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
4
Overall the features are great!
on September 25, 2023
Posted by: Joe Petitta
Very satisfied. The only comment I would make pertains to the tray for the craft ice. It needs to be designed so that the tray doesn't accidently fall out if it is opened too far.
Written by a customer while visiting lg.com
Customer Rating
5
on September 25, 2023
Posted by: KEITH LIVINGSTONE
from Portland Ore 97217
[This review was collected as part of a promotion.] love the fridge, never dreamed it was so advanced in design and functionality
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Everything is great
on October 2, 2023
Posted by: Emujohn
[This review was collected as part of a promotion.] Purchased a month ago and it’s great, has everything i wanted plus more can’t beat that.
Written by a customer while visiting lg.com
Customer Rating
5
Great fridge
on October 7, 2023
Posted by: Wonson
So far so good, really like this fridge,family all loves the craft ice and all the room it has.vary happy with our choose on this one !
Written by a customer while visiting lg.com
Customer Rating
4
Craft Ice Feature is a blast!
on October 16, 2023
Posted by: sewbit
from Harrisburg, PA
[This review was collected as part of a promotion.] Loving the craft ice maker and the size of my side by side combo. Especially enjoy the special door opening feature where we can just open half the door to get every day items like drinks and condiments.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Awesome fridge
on October 16, 2023
Posted by: Frankandbeans
from Dallas, Texas
Purchased this refrigerator because of the craft ice machine. It's a great feature for bourbon drinkers. And customer service was great when it went down and sent parts very quickly
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great Fridge except for the Craft Ice Cube Maker
on October 24, 2023
Posted by: kevinb83
I bought this LG refrigerator a little over a year ago and overall I am pleased with it. The only issue I have had with it is that the Craft Ice Maker stopped working then after repair made loud knocking noise. I had it replaced and hopefully all will be good with it now. Buy the extended warranty.
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com