Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Customer Rating
4
Very Good Appliance
on May 29, 2023
Posted by: Gloozer
from South Carolina
We have had this refrigerator for 6 months and it is a good appliance. The reason I don't give it 5 stars is the not so bright light. I have gotten used to it but, it surprised me after the installation. A brighter light or another light would make it look better.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: FSegui
from Clearwater
Verified Purchase:Yes
I like all the features, craft ice, ice on door, quick access on the door. But ice production is slow even on plus, and the craft ice maker already went bad after only one year. That means that if I want craft ice every year, I will have to buy the ice maker. I actually bought it for the craft ice and now I regret it because of the reliability issue.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
4
Response from lg.comBy Jai., LG Social., June 1, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com
Posted by: DHinton
Verified Purchase:Yes
We purchased the LG side by side almost 1 month ago. So far everything has been great! The quantity of ice it makes in a 24 hour period is phenomenal. Extremely quiet; the only time I know it’s running is when it drops a batch of craft ice (they’re the size of golf balls).
Keeping in mind, I HAVE NOT read the user guide yet, the only feature that didn’t work was the remote diagnostics feature (ThinQ). Over-all, we are loving the refrigerator and would definitely recommend purchasing it!
Pros: Style/Design, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Shelleylllll
from New York
Verified Purchase:Yes
Lots of issues with the whole door staying open ,also with the last draw
Pros: Style/Design, Performance
Quality
3
Features
4
Value
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, June 9, 2023
Thank you for sharing you feedback about the doors of the LG 27 cu. ft. Side-By-Side Door-in-Door® Refrigerator with Craft Ice™, model LRSDS2706S. We understand you need of having the doors open as long as you want, especially if you have a lot of goods to be stored and having the doors closing every time you turn your back on it and having to reopen it while holding multiple items is a bit inconvenient. Leveling and Door Alignment is the quick fix for this. The refrigerator has two front leveling legs. Adjust the legs to alter the tilt from front-to-back or side to side. If the refrigerator seems unsteady, or the doors do not close/open easily, adjust the refrigerator’s
tilt using the instructions from the manual. You can download the owner's manual using by visiting this link: https://www.lg.com/us/support/product/lg-LRSDS2706S.ASTCNA0. If you need more assistance with your LG product, You can reach us at:
Twitter: https://twitter.com/lgussupport?lang=en
Facebook: https://www.facebook.com/LGUSSupport/
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Customer Support Hotline: (800) 2430-0000
We'd be at your service. ^Danee
tilt using the instructions from the manual. You can download the owner's manual using by visiting this link: https://www.lg.com/us/support/product/lg-LRSDS2706S.ASTCNA0. If you need more assistance with your LG product, You can reach us at:
Twitter: https://twitter.com/lgussupport?lang=en
Facebook: https://www.facebook.com/LGUSSupport/
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Customer Support Hotline: (800) 2430-0000
We'd be at your service. ^Danee
Response from lg.comBy Rita, Social/LG, June 9, 2023
Hi, Michelle! Thank you for taking the time to share your concern with us! We see that your door refuses to work with you on your LG Side-by-Side Refrigerator. There are some tips we can send you that come from our LG Help page: https://www.lg.com/us/support/help-library/troubleshooting-an-lg-french-door-refrigerator-not-closing-or-opening-properly-CT10000021-20152715589516. If you are still experiencing the door not closing, shout out to us by private or direct message via Facebook or Twitter, using the handle @LGUSSupport. We will take it from there. ~Rita
Written by a customer while visiting lg.com
Posted by: Happy in Mountain View
from Mountain View, AR
Verified Purchase:Yes
Love the door in a door feature on this refrigerator. Also like the two ice makers. We are busy using both due to the advancing warm weather. My last refrigerator was white with peeling paint. This one is stainless. Love it!
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 15, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.
`Jai
`Jai
Written by a customer while visiting lg.com
Posted by: LoriM01
from Reno nv
Verified Purchase:Yes
I like this fridge overall but the front door doesn’t close easily and if not closed very firmly, will pop open. It’s annoying. The craft ice is fun but you lose a lot of space in your freezer due to that. It’s easy to turn off and use the space as freezer space tho.
Quality
4
Features
4
Value
3
Response from lg.comBy Ian, LG Social Media, June 27, 2023
Hello, Lori! We appreciate the feedback! Your refrigerator shouldn't be experiencing any issues opening or closing, and we've attached a link with more info below; if the steps there don't resolve the issue, please be sure to call us at 800-243-0000 https://www.lg.com/sg/support/product-help/CT20212039-20152136491330 ^Ian
Written by a customer while visiting lg.com
Posted by: Robintro
from Sanford florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased fridge over a year ago. Only issue was ice maker but LG replaced it for free. No problems otherwise. Love it!
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jkj01
from Grafton, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have only had this refrigerator for one week and I love it! It’s perfect for my husband and I. Our preference has always been a side-by-side. The storage and the ease of use is exactly what we wanted. I do a lot of cooking and like to have everything I need to use for a 1-2 week time period and it has more than enough room for the food. Lots of shelving on the door as well. I especially like the half door feature that allows us get what we need from the side door without opening up the whole fridge. The freezer has plenty of space, particularly with the ice maker on the door. The craft ice maker is a bonus for us and are happy that we have this feature as it is great when making cocktails. If you are shopping for a new refrigerator, take a look at this LG refrigerator. You will not be disappointed.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com