Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Posted by: Sellena
from Tulsa, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] We made this purchase early December. Excellent choice. The craft ice is a nice feature. Lots of space and room. Really quiet.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Peggy L
from Oh
Verified Purchase:Yes
This is one of the best refrigerators on the market. From the exterior to the interior just so Awesome! We get a lot of compliments on the look and the features of the ice maker. In the last month we purchased all LG kitchen products.
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 14, 2023
Your many positive comments are really appreciated and thank you for taking time out to make them. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! It gives us much pleasure to know that you've chosen us for your kitchen needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: KLCFS
from Clearwater Florida
Verified Purchase:Yes
I have never had such immediate attention to the service of my new LG refrigerator. Had a little problem with the craft icemaker and within days Keith my service man who was amazing had it shipped to my house and then installed in 20 minutes. I have had a lot of service situation due to just finishing construction and this was by far my best experience. Thank you again so much.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 26, 2023
Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Ginabilly2022
from Amarillo Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought it not quite a year ago already had to have the door icemaker replaced and the craft icemaker is broken again and I can't hook my wifi to it tonuodate whatever software LG says has to be done. Not happy at all will never buy an LG again
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 28, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: JanFG
from Birmingham, AL
Verified Purchase:Yes
I am thrilled so far with this purchase of a couple of weeks ago. It checks all my boxes.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Ash4eva1123
from Orlando Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love it so much. This is the best appliance I have ever owned. It is so modern and stylish and I love the new ice maker!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: LARA74
from El Paso, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The craft ice is the best, and the temperature of the water is very nice
Pros: ease of use, Quality, Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, April 10, 2023
Awesome! We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and qualities. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. Welcome to the LG Family and we look forward to a future review! ~Tanisha
Written by a customer while visiting lg.com
Posted by: KKPD
from Missouri
Verified Purchase:Yes
Love the fridge, it’s sleek and looks great! I wish the window was a little darker so that you could not see everything in the door until you tap on it.
One complaint that I have is that I accidentally registered in Canada instead of the US. Called and made the correction but the app will not recognize it and still says I’m registered in Canada. Please fix this issue!
One complaint that I have is that I accidentally registered in Canada instead of the US. Called and made the correction but the app will not recognize it and still says I’m registered in Canada. Please fix this issue!
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, April 27, 2023
Hi! Thanks for your review! We'll take your feedback regarding darker windows into account as we create future generation models. We'd be happy to help resolve your issue regarding which country you're registered in! Please contact us at (800) 243-0000 from Mon. to Sun. 8AM – 9PM EST so that we can assist you. Alternatively, we're available on social media for your convenience. Feel free to direct message us on Twitter (@LGUS) or PM us on Facebook (@LGUSA). We're looking forward to resolving your issue. ^Chris
Written by a customer while visiting lg.com