Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: garden queen
from Los Angeles, Calif.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Poorly designed. No meat or cheese keeper. As a Sr., I almost fall over just to open the door of the lower produce keeper since the handle portion is almost on the floor. Result - I will not use this part of the refrigerator. I had to get a new filter as the craft ice was bitter. Takes too long for new ice to be frozen. I have to use ice trays.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, May 26, 2022
We hate to hear this and thank you for providing your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: BK2022
from Colorado Springs, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had ours for a few months now and it’s great. Learned the bottom drawers aren’t for meat like our last refrigerator but overall a nice purchase.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Caldwell experience 22
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the door within a door, this little piece broke and the door would no longer close. I think they need to rethink how this is made we haven’t had the refrigerator a whole year and it broke fairly easily. I would strongly recommend getting the extended warranty.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Tm64
from Corner, Al.
Verified Purchase:Yes
Terrible refrigerator. Was delivered and plugged in but never cooled and after an hour it went into an error alert. ECF error.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, May 19, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: dthorn62
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this a few months ago and are very happy with it. We did not think the quick access door was anything we would like however it is very nice to have. Does give quick access to the drinks we drink most often. The craft "ball" ice maker is really cool too
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Claus25
from Trxss
Verified Purchase:Yes
[This review was collected as part of a promotion.] This LG refrigerator is awesome!
We love the convenience of the door on door and the large shelving in both the refrigerator and the freezer. We also love the craft round ice and our grandkids really really love it in their drinks. All in all this LG
refrigerator is the best!!
J & Z
We love the convenience of the door on door and the large shelving in both the refrigerator and the freezer. We also love the craft round ice and our grandkids really really love it in their drinks. All in all this LG
refrigerator is the best!!
J & Z
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: robbyhobby6
from Clemmons NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had some terrible experiences with several other brands from poor functions with freezer space, ice making problems, and refrigerator cooling. So far my new LG refrigerator looks great. I love the finger print free exterior. It looks great in my home. The dual ice making feature gives me more options than I ever had before. I also like the space it has for all of my favorite foods.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BJMc
from Americus, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My first new fridge in years, and first LG fridge ever. It’s a dream! Of course you expect the basics, but this unit goes far beyond that! Clean interior lines, easy access (especially the door within a door feature), fantastic ice maker/dispenser, room to spare in both sections (side by side), and beautiful exterior. Plus, the LG app allows me to monitor and adjust the various settings (ice, cooling, diagnostics) from anywhere. It’s a winner!
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com