Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.2
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
185
4 Stars
69
3 Stars
19
2 Stars
12
1 Star
27
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
3
Great frig, bad quality
on January 16, 2023
Posted by: Beth 3
from Virginia
I love everything about this refrigerator. The craft ice balls are really fun. The door-in-door feature is convenient. I would give it a perfect score if the door didn’t break after just one month. I’m the only one opening the door, so it’s not like I have kids or family opening and closing it constantly. In addition, the door literally wouldn’t latch, so for a week, until a tech could come out, I had to keep the door taped shut. A refrigerator with great features, but I am seriously suspect of it’s quality.
Pros: Features/Settings
Quality
2
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 18, 2023
It is our pleasure to hear your valuable feedback. We would like to assist you with your LG refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
3
Roomy Refrigerator
on January 19, 2023
Posted by: RJB396
from Annapolis, MD
We bought this refrigerator during height of COVID when our older model had to be replaced. Choices among refrigerators with large capacity - that were available for immediate delivery - were limited in our part of Maryland. This LG Side by Side looked like a good choice. It has plenty of refrigeration and freezer space, Temperature control is consistent and electronic settings and ThinQ technology are convenient and work well. We liked the fact that it didn't have protruding door handles - gave it a very clean look. The stainless finish cleans very easily with just a damp cloth. We weren't looking for the door-in-door feature and, frankly, don't use it. For someone with younger children it likely would be a benefit.
We've has two issues with this LG LRSDS706S: both with the ice making functions. It came with a craft Ice maker - not a feature we sought. It's a nice feature but we've had to have it replaced twice because it wouldn't work properly. It made extremely loud clanking and banging noises when it was dispensing ice into the holding bin. Eventually it stopped making ice. There's clearly a design/quality control issue here. Both replacements were covered by warranty but it took several weeks each time to get the replacement part. We've also had an issue with the standard ice maker. Ice cubes in the hopper often freeze together and won't dispense from the in-door water/ice dispenser. We have to remove the hopper, loosen the ice and put the hopper back in the door. It's not a major issue but certainly is an inconvenience and seems to be a manufacturing/design issue that LG needs to correct.
We would not recommend this particular LG model based on the issues with the ice making functions, but have other LG appliances that have met or exceeded all our expectations.
We've has two issues with this LG LRSDS706S: both with the ice making functions. It came with a craft Ice maker - not a feature we sought. It's a nice feature but we've had to have it replaced twice because it wouldn't work properly. It made extremely loud clanking and banging noises when it was dispensing ice into the holding bin. Eventually it stopped making ice. There's clearly a design/quality control issue here. Both replacements were covered by warranty but it took several weeks each time to get the replacement part. We've also had an issue with the standard ice maker. Ice cubes in the hopper often freeze together and won't dispense from the in-door water/ice dispenser. We have to remove the hopper, loosen the ice and put the hopper back in the door. It's not a major issue but certainly is an inconvenience and seems to be a manufacturing/design issue that LG needs to correct.
We would not recommend this particular LG model based on the issues with the ice making functions, but have other LG appliances that have met or exceeded all our expectations.
Pros: Style/Design, Performance
Quality
3
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 29, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
5
Nice Fridge
on January 27, 2023
Posted by: smithrc2
from North Carolina
We bought this at the end of October 2022 and had to wait until more of them were in stock. It was delivered in December. The refrigerator was a great selection! The features are all very good and it has worked well. The craft ice is a nice feature, and those ice balls will last all day in our water cups. The only issue is that the half fridge door will not close on its own by letting it go. You have to physically close the door as it is not heavy enough to close by itself. Not really a big issue but it is something we have had to get used to doing. Overall, I would recommend the fridge!
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
on April 30, 2023
Posted by: Luismer25
from Pasadena Ca
Freezer out of control ,the walls always with ice.
Pros: Style/Design
Quality
2
Features
2
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 30, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Great capacity
on September 4, 2021
Posted by: Avv78
from Baltimore, MD
[This review was collected as part of a promotion.] We bought this when the compressor on our old refrigerator failed. With appliances in short supply, we looked at items that were in stock at local appliance sales points. We settled on the LG LRSDS2706S based on its freezer and refrigerator capacities, side by side configuration, and energy efficiency. It's the first LG refrigerator we've owned. So far it's turned out to be a solid choice. Plenty of room on both sides, ThinQ features supports energy efficiency, in-door water and ice feature works great, and filter location is convenient for installing the water filter - no more lying on the floor to remove/reolace the filter!
Only negative is that doors need to be fully opened in order to open bottom drawers on both the refrigerator and freezer. Even when doors are pushed and held fully open, the bottom drawers barely miss hitting the door and have to be very carefully and slowly pulled out for access.
Only negative is that doors need to be fully opened in order to open bottom drawers on both the refrigerator and freezer. Even when doors are pushed and held fully open, the bottom drawers barely miss hitting the door and have to be very carefully and slowly pulled out for access.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great refrigerator!
on January 1, 2022
Posted by: John 22
from Dallas, TX
[This review was collected as part of a promotion.] We are really happy with this fridge overall. Love that it makes craft ice balls though I do wish they were a little bigger. Overall great purchase and would definitely recommend.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Features
on January 7, 2022
Posted by: Bugs47
from Tampa, FL
[This review was collected as part of a promotion.] My favorite feature of this frig is the door-in-door feature and the craft ice. It is my favorite out of all the refrigerators that I have ever used. Very quiet, also.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Having cooling isues
on January 8, 2022
Posted by: Ang6
from California
[This review was collected as part of a promotion.] The themerstat is not working and the temperature is 39. Been trying to get it fixed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com