Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Steveie505
from Albuquerque New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is one of the best refrigerators I’ve ever owned I love the Wi-Fi 20 different kinds of ice amazing I love LG customer service is awesome
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, camera, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dmonctutor
from California
Verified Purchase:Yes
Was a great fridge until the craft ice maker quit working. Not even a year old. It fills the tray with water then freezes it in tray and there support so far is non existent or says out of warranty even know it less than a year in. At this point will never buy an lg fridge again
Quality
3
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, August 9, 2022
We hate to hear this and looking at your case you are scheduled for service under your warranty.^Sandy
Written by a customer while visiting lg.com
Posted by: RCSII2022
from Franklin, TN
Verified Purchase:Yes
Nice looking side-by-side refrigerator with exterior water and ice delivery. Twin ice makers are a nice option. The Craft Ice is 1.75" +/-. Nice option but smaller size may have been better for us. Cubed and crushed ice great size for us. Initial Door-in-Door refrigerator panel had condensation leak in gasket. LG/Lowes provided new replacement refrigerator. The side-by-side LG configuration appears to be the best for our use, and the controls including wi-fi monitoring seem to be a great option for us.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: 1TBD
from Fremont, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] The additional interior room for the same space is great. Flat front doors, with no protruding handles makes for a clean look and easier cleaning. I enjoy the kraft ice and I will not be filling the silic
Pros: Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Shea2
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 10 months ago and loved it but sadly the favorite feature the craft ice dispenser isn’t working. Our repair request hasn’t been addressed in almost a month, really hoping we didn’t end up overpaying for a general side by side with a special feature that doesn’t work.
Pros: Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bobbetty1234
from Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] It took 2 1/2, months to get it but I’m really enjoying it.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Qs family new frig
from Brick NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] great frig, black stainless is has a clean look. quiet, cools great and craft ice is a nice feature. Love the door in door feature.
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Mattox
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am happy I bought this refrigerator. We got it for the double ice makers. Didn't necessarily need the craft ice, but the kids love it. The best thing is the easy setup and the space the fridge has. The downside unless you do constant ice plus, it really takes awhile for the ice to make.
Pros: Style/Design
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com