Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: pks2553
from Houston, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG is a great company for refrigerators. I bought LG's brand for the first time at recommendations from my friends, and very happy to listen them. This is as good as I had expected, and especially the small window is very convenient for me to get frequent food like milk, juice, etc. without opening the door.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: StonyPoint
from Cleveland County, NC
Verified Purchase:Yes
We purchased the LG Side by Side door in door model in December 2021. Today, September 17th were looking at a door in door repair and the craft ice dispenser repair. We were told that the door in door issue was likely from someone pulling to hard on it. Well, I live with my husband and father-in-law and they don't EVER use the door-in-door. I use it on occasion. So, my concern is that the plastic piece is not durable enough to withstand the use of the door. Shouldn't this piece be a metal piece since it's the piece that holds the door hook? The craft ice dispenser is leaking water into the craft ice box. The plastic piece also broke in the craft dispenser. This is covered under the manufactures warranty and they will repair the craft ice dispenser. They will not replace the piece on the door in door.
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that you had a negative experience with your LG fridge. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Jeejee
from North Carolina
Verified Purchase:Yes
We've had the fridge for a few weeks now and absolutely LOVE it. Much more room that I expected and really well organized. We are still deciding exactly what we want to store in the door...for quick, easy access. Some reviews comment on how loud the ice is when it dumps. We have not found it to be any louder than other ice makers. The craft ice is a real hit.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: 27 cubic feet
from Hawaii
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far, its great, its the best refrigerator I have ever owned. We have had it for only 3 weeks, but so far there are no problems and we really like the features it has.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
I like the space that is provided and 2 ice maker.
on September 6, 2022
Posted by: Anonymous
from Gardendale, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far, I am happy with the refrigerator. It is spacious and very easy to use the different features. I also like the fact that I can easily lock it to keep my 2 years old curious Grandson from trying to get ice and water.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TimU
from Clinton Township, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a very nice, well-designed refrigerator. Large capacity and very quiet.
At first, I thought the door within a door was just a gimmick. Now that I've used it for 3 weeks, I find it rather nice to have.
At first, I thought the door within a door was just a gimmick. Now that I've used it for 3 weeks, I find it rather nice to have.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ice makers not working
from Chantilly VA
Verified Purchase:Yes
Ice makers not working but for some reason, no serial number is on or in refrigerator so service to be done is questionable??? To date
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, September 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
Written by a customer while visiting lg.com
Posted by: Pete61
from Southport
Verified Purchase:Yes
So far we have had it for a month, the ice maker is no longer working and the secondary refrigerator door is leaking air and sweating like crazy. Not Impressed with the quality or workmanship so far. Need service asap
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, September 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com