Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Gene4777
from Neoga, IL
Verified Purchase:Yes
We loved the unique styling of the doors and the quick access door for commonly used items, plus the craft ice maker.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Frank21
from Chandler AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plenty of room inside and keeps everything organized. Looks great on outside!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Candy92
from Saluda NC
Verified Purchase:Yes
I bought this refrigerator about a month ago and I love it, it is perfect for everything that needs to be cold, just the right size.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: The kings
from Las Vegas
Verified Purchase:Yes
Keeps food cold so far I like 2 ice Makers but they work slow .the craft ice makes 3 balls in 24 hrs
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: My LG SIDE BY SIDE
from Baltimore, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the modern sleekness of this fridge. My friend has an older model but I love the door in door feature, that was a non negotiable feature for me!
Pros: Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: pnllan
from Meadows Place, TX
Verified Purchase:Yes
Every feature that is listed is 'as good or better' than stated. Very Roomy. We have a digital thermometer (recently calibrated) and have checked both the refrigerator (including door-in-door) and freezer for thermal consistency throughout the entire volume of both spaces. With properly stored items in appropriate places, we have less than a 2 degree delta (variance) in both compartments. That's outstanding! We love the Ice/Water Dispenser with UV. It's also VERY QUITE! Except when filling for ice-making or dropping made ice.
That said, the only improvement I would suggest to LG are the lower storage bins should have the 'handle/pull' on TOP rather than at the BOTTOM.
That said, the only improvement I would suggest to LG are the lower storage bins should have the 'handle/pull' on TOP rather than at the BOTTOM.
Some features are not shown. In particular, the ThinQ app provides access to a features like:
* adjusting TEMP of Refrigerator/Freezer and turning on ICE PLUS.
* ADJUST BRIGHTNESS which allows you to adjust the interior lighting to 10, 30, 50, or 70% by time. Doesn't sound like much but we use to dim at night which keeps us from 'blinded' by bright light while watching our TV.
* Sabbath mode
* CRAFT ICE settings
* MANAGE FOOD for shelf life (reminder for throwing out)
* Filter Management with Status
* Energy Monitoring for power usage statistic
* adjusting TEMP of Refrigerator/Freezer and turning on ICE PLUS.
* ADJUST BRIGHTNESS which allows you to adjust the interior lighting to 10, 30, 50, or 70% by time. Doesn't sound like much but we use to dim at night which keeps us from 'blinded' by bright light while watching our TV.
* Sabbath mode
* CRAFT ICE settings
* MANAGE FOOD for shelf life (reminder for throwing out)
* Filter Management with Status
* Energy Monitoring for power usage statistic
All in all, very satisfied with product.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Lighting Not Good
on September 27, 2022
Posted by: Boomer64g
from Indiana
This is a fantastic refrigerator, but the light inside is not very good. There is just one small led light in the top. If you have a full fridge, the light doesn't make it down to the lower shelf or drawers. I thought a light was out, because it was so dark I has trouble finding things. This needs to be addressed in future models. When paying upwards of 3k, you should get enough light to find things. With that said, so far it's a great fridge other than the lighting issue.
Quality
4
Features
2
Value
4
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: M J B
from Nampa, ID
Verified Purchase:Yes
[This review was collected as part of a promotion.] Beautiful fridge, works well. Only issue I've had is that the Craft ice maker did not work. I contacted LG and they sent a tech out who swapped out the ice maker and said to give it 24 hours. No hassles, but also no troubleshooting to verify that it was receiving water (the issue with the first one). Hopefully this will work, but the 10 min swap has me curious if the issue will be fixed.
Pros: Quality, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com