Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Customer Rating
5
My family is really liking the 2 ice makers.
on December 15, 2022
Posted by: boothlake
from Gurnee, IL.
Verified Purchase:Yes
I bought this refridgerator a few weeks ago and so far it's been working great. Our older refridgerator didn't have an icemaker so I didn't think we needed one, let alone two. But we're all enjoying both the regular ice maker and the craft ice maker.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Pasadena TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] After one month we are very satisfied with the purchase of this LG side by side fridge. The icemaker is awesome with large round balls of ice in addition to the regular ice cubes. The fridge is also very quiet throughout the entire operating cycles.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Chris Guarino
from Amesbury, MA
Verified Purchase:Yes
I got this fridge in June 2022. Its a great fridge. The craft ice maker is really a cool feature and so is the door that can be opened to simply get some items on the door. The one negative I have is the top shelf of the door kets falling off and wouldnt stay properly so we removed it to simply have a lower shelf that now provides more room to put a bigger drink container. Overall, a great fridge.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lee449
from Lafayette, LA.
Verified Purchase:Yes
[This review was collected as part of a promotion.] The water and ice taste odd after several weeks, followed instruction after installation. The drawer pulls low down (at bottom) and hard to reach if you have a bad back. The doors slam shut so you have to hold them when closing. No egg trey or butter dish/compartment.Ice sometimes hangs up in dispenser
Pros: Performance
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: KrisH82
from Las Vegas, NV
Verified Purchase:Yes
My husband and I purchased this fridge when we moved into our new home. It matched our suite of other stainless steel LG appliances perfectly. We love all the features.....especially the craft ice. The only thing that I didn't like is that the door-in-door latch is only held by a little plastic piece. And of course after a year of opening and closing the fridge multiple times a day.....that plastic piece broke. But LG's customer service is great and they are having it repaired. We will continue to purchase LG products due to there great customer service.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Synde13
from DFW TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator, and we love the door-in-door feature, BUT be sure you buy the extended warranty!!! Almost 1 year in and the latch for the dr-in-dr broke - no way to just repair the latch, they had to replace the ENTIRE REF DOOR! THE Designer Ice Maker (love the ice balls) broke and had to be replaced also. Even so, we really like this refrigerator and would buy it again.
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: cathal mc greal
from darien CT
Verified Purchase:Yes
I am very un happy the door is spreading apart and the bins in the door are facing off
I called and they could not do anything
I called and they could not do anything
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: specialady04
from Summerville, SC
Verified Purchase:Yes
I bought refrigerator 6 months ago. I love that it lets me know that refrigerator is not closed completely with a sound.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com