Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Customer Rating
5
Great function and style
on September 10, 2024
Posted by: Okechukwu
I bought this refrigerator on 3/23/2023. I have had no problems with it.
Response from lg.comBy LG, March 30, 2026
Hi! We’re glad to hear your LG Refrigerator has been running smoothly since your purchase in March 2023. It’s always great when a fridge stays reliable and hassle‑free over time! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Refrigerator
on September 5, 2024
Posted by: Hdoug
from Lexington, Ky
I bought this when my old fridge died. I love the size and the side by side doors. The different ice options are a nice feature. I didn’t think that we would use it but we do. The bigger ice keeps water bottles cold for longer. I am glad we bought this model.
Pros: ease of use
Quality
4
Features
5
Value
5
Response from lg.comBy LG, April 1, 2026
Hi! We appreciate you sharing this great experience with your LG side‑by‑side Refrigerator! It’s wonderful hearing how much you’re enjoying the spacious design, the convenient door layout, and those different ice options—especially the larger cubes keeping your water bottles chilled longer. Sounds like choosing this model was the perfect move for your home!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on August 13, 2024
Posted by: Maddmaxx70
from Holly springs Ms
[This review was collected as part of a promotion.] Love the refrigerator I just have trouble with the craft ice sometimes it drops and sometimes it doesn’t
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, June 24, 2026
Hey there! Thanks for sharing your thoughts. Glad to hear you’re enjoying the fridge overall, and we appreciate you pointing out the craft ice behavior — we’ll make sure to pass that along to our product team. If you ever need a hand, @LGUSSupport is always here for you. #LifesGood ❤️
-Rich
-Rich
Written by a customer while visiting lg.com
Customer Rating
4
Fine... except craft ice maker
on August 12, 2024
Posted by: AzRetiree
from Arzona
We've had our refrigerator for 3 years now. Overall, it works fine... it's a refrigerator. However, one of the primary reasons we bought the model was for the craft ice maker, which has worked properly for all of about 6 months of it ownership. Unfortunately, LG has been less than helpful in repairing it!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
LG is no longer the brand I can rely on.
on August 4, 2024
Posted by: angiemor
[This review was collected as part of a promotion.] We have owned our LG LRSDS2706S for a little over 2 years. I am pleased with how much space the refrigerator and freezer offer and it looks nice. That is where the positives end. The craft ice maker stopped working after 10 months. We had it repaired under warranty, and it stopped working again 8 months later. We have not had craft ice since. About 2 weeks ago the regular ice maker began to have issues, so now we are stuck trying to troubleshoot that while taking up space in the freezer with ice trays. Within the first year of owning the refrigerator, one of my children dropped a tub of yogurt and hit the glass shelf that covered the bottom drawer. It shattered everywhere. LG used to be our go to brand, but considering the issues we have had with this refrigerator, and also our two year old LG dryer drum splitting, it seems that it is time to find a new appliance brand. I don't know what happened, but LG is no longer reliable and that's a sad thing to see.
Quality
1
Features
2
Value
1
Response from lg.comBy LG, August 11, 2024
Hi there! Thank you for sharing your experience with us. We understand that while you appreciate the space and appearance of your LG refrigerator model LRSDS2706S, you have encountered significant issues with the craft ice maker and regular ice maker, which is understandably frustrating. Your feedback is important, and we'd like to assist you further. You may access this link: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. As a first step, please try resetting the ice makers by turning off the refrigerator for a few minutes and then turning it back on. This can sometimes resolve temporary issues. Additionally, ensure that the water supply line is clear and that the ice maker settings are correctly configured. If you continue to experience difficulties, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you with troubleshooting and address your concerns regarding the ice makers. We appreciate your patience and look forward to resolving this for you.—Mau
Written by a customer while visiting lg.com
Customer Rating
5
GREAT FRIDGE
on July 25, 2024
Posted by: Pro6969
from Knoxville TN
[This review was collected as part of a promotion.] Great Product. It runs super quiet and looks great. The Ice maker is great and the craft ice is a great feature. HIGHLY recommend this model. It is the best refrigerator that we have ever owned.
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy LG, April 21, 2026
Hi, there. We appreciate you sharing your experience with your LG Refrigerator (LRSDS2706S) model. Thank you for taking a moment to let us know how it’s been working for you. It’s fantastic to hear that it’s running super quiet, looks great in your space, and that both the standard ice maker and Craft Ice features are delivering exactly what you hoped for. Craft Ice is a favorite for many customers, so it’s wonderful to know it’s been a standout for you as well. Hearing that this is the best refrigerator you’ve ever owned truly means a lot. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Doesn’t freeze
on July 15, 2024
Posted by: OR2024
from Oregon
Freezer side doesn’t work. Fill our freezer, lost all our food
Quality
1
Features
2
Value
1
Response from lg.comBy LG, July 17, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that the freezer side of your LG LRSDS2706S refrigerator has stopped working, resulting in a loss of food and a significant inconvenience for you and your family. Losing food is not only a financial loss but also an emotional one, and I can only imagine how frustrating and upsetting this must be for you.
First and foremost, I want to acknowledge your distress and apologize for the trouble this has caused. It's unacceptable that our product failed to perform its basic function, and I'm truly sorry for the impact it's had on your daily life. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge your distress and apologize for the trouble this has caused. It's unacceptable that our product failed to perform its basic function, and I'm truly sorry for the impact it's had on your daily life. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
5
Great service
on July 15, 2024
Posted by: Tldixon
[This review was collected as part of a promotion.] I am very pleased with the service I received on my Lg Refrigerator.
Written by a customer while visiting lg.com