Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Posted by: dbcfarms
from Barnum, TX
Verified Purchase:Yes
I love this refrigerator freezer; I bought it because it was large, but it is not only large. It has great features, especially the craft ice!!
Pros: Quality, Style/Design, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Tracy T
from Mustang, Oklahoma
Verified Purchase:Yes
Discovered there is known anomaly with water filter housing. If you don’t remove the old filter perfectly it causes an inner plastic alignment tab that gets misaligned to accept replacement filter to fully lock in correctly. When I say known it is not mentioned in the owner’s manual but known internet wide. And LG does not make an alignment tool to realign the inner tab back to correct position. There some made by 3rd party filter manufacturers. I discovered best way without buying a tool is to file down tabs on a filter and insert modified filter on to turn inner tab to correct position.
Quality
3
Features
3
Value
3
Response from lg.comBy LG, June 11, 2024
Hi, there. Thank you for sharing your experience and the workaround you found for the water filter housing issue. We appreciate your resourcefulness in finding a solution, and we apologize for any inconvenience caused by the anomaly with the filter housing alignment tab. Your feedback is valuable to us, and we'll take it into consideration for future improvements. If you have any further questions or need assistance, please don't hesitate to reach out to our Social Media team @LGUSSupport. We're here to help ensure your satisfaction with our products.~Zie
Written by a customer while visiting lg.com
Customer Rating
2
Bad ice dispenser
on February 4, 2024
Posted by: Karen75056
from The Colony Tx
[This review was collected as part of a promotion.] The silver frame around ice dispenser cracks and breaks easily. I have replaced this part several times and sure enough it is cracked again.
Pros: Performance
Quality
2
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 7, 2024
Hey Karen, let's figure out what is going on here and ensure a permanent fix to the cover on your ice dispenser. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to chatting with you soon. ~TammyJo
Written by a customer while visiting lg.com
Posted by: Jeri25
from Ft Worth, TX
Verified Purchase:Yes
I have had nothing but issues with model. All though purchase an extended warranty & as of today still waiting on a reply. Three weeks no ice.
Quality
2
Features
2
Value
2
Response from lg.comBy true, LG Digital Care Team, April 29, 2024
Hey Jeri! We'd love to learn more about your experience. Please private message us with your contact information, model, and serial number, and let's see how we can help. ^Gaby
Written by a customer while visiting lg.com
Posted by: AVVJB
from Baltimore, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator teo months ago when the compressor on our old refrigerator failed. With supply chain issues impacting inventory, we chose an LG product based upon desired features and availability. The LRSDS2706S turned out to be a great choice. As a side-by-side model it has plenty of room for refrigerated and frozen items. Shelving layout maximizes visibility; drawers are very spacious. The interior is well lit with LED lighting, tech features are great. The Craft Ice Maker has turned out to be one of our favorite features even though it was not a feature we initially considered important.
The only feature that's a little disappointing is the in-door ice dispenser. Ice tends to dispense in a wide pattern, landing outside the glass being filled. That happens even when the glass is held close to the dispenser.
The only feature that's a little disappointing is the in-door ice dispenser. Ice tends to dispense in a wide pattern, landing outside the glass being filled. That happens even when the glass is held close to the dispenser.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great refrigerator but the craft ice maker leaks
on October 22, 2021
Posted by: Lorih5
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had the refrigerator for a little over 2 months. Everything about it is great! We went from a french door bottom freezer that I grew to hate with a passion as the years went by. The bottom freezer was ridiculous to organize and see food, the cooling kept going out if the food in the freezer wasn't arranged just so. So we decided to get rid of it and go back to a side by side. This one is cool. No finger prints, plenty of space, good lighting that I can see all the way to the bottom, no fancy anything really. Just a good, spacious refrigerator with everything you need without a whole lot of fuss. We loved the craft ice maker. We started with 3 but then decided to try 6 because the kids liked the ice balls for their water bottles. After a week or so, when we would pull the craft ice bin out, the ice balls would be there but frozen in a quarter inch of water. So something is leaking. Setting up a repair was easy online and are waiting for our appt next week. Hopefully it will be fixed and not a problem again. If the craft icemaker didn't leak, I would have given the refrigerator 5 stars!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: SacNick
Verified Purchase:Yes
[This review was collected as part of a promotion.] Freezer door doesn't seal, waiting for a replacement refrigerator.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 10, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BarbCCFL
from Cape Coral, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] What I love about the LRDSS2706S is the door-in-door feature. I have placed our breakfast fixings, snack foods, and drinks in this space and it is super convenient! I love just opening that little door to retrieve something quickly. I also like the "no-handles" style, it makes for a sleek, modern look. What I do not like is the slow pace of ice making, even with the ice plus mode on. We are home most days, live in a warm climate, and consume a lot of ice for cold drinks all day. The ice maker cannot keep up. I have resorted to supplementing with ice trays. Another thing, I wish the shelves had more options for arrangement. I need a short shelf space for a large pizza. I have added a wire shelf (like the ones used in cabinets) to create a mezzanine-type shelf. Overall, I really like the LRSDS2706S and recommend it as a great value.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com