Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Samflack
from Port Charlotte, Florida
Verified Purchase:Yes
We are so happy with this product. We’ve always had a freezer at the bottom. A side by side makes locating items so much easier. An unexpected treat is the craft ice system. It has great options for size and style of ice. The drinking water outlet has a UV light that turns on for 10 min’s every hour to keep itself clean. A great feature, but the best in my opinion is the door in door. Being in a hot climate, the family members are constantly opening the door looking for a cool drink ( let’s the warm air in and the cool air out.) The small door opens to 3 large drink shelves. It’s easy and quick to get a drink, and best of all it needs very little energy to keep itself at its temperature settings.
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CabernetMan
from Tampa, Florida
Verified Purchase:Yes
I bought the refrigerator 3 weeks ago and it has been working great.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Sherry Hass
from New Braunfels, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an awesome refrigerator. I love the easy open upper right door for easy access to the things I use daily. The craft ice is one of the best features and once the ice starts forming it takes about a week to have an ample daily supply. The temperature setting are perfect. The best refrigerator we have ever owned.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 14, 2026
Hi, Sherry. Thank you for sharing your experience with us. It’s wonderful to hear that your LG Refrigerator (LRSDS2706S) model has become the best refrigerator you’ve owned. This unit is designed for convenience and performance, and the Door‑in‑Door feature makes it easy to access your daily essentials while helping maintain consistent cooling. The Craft Ice™ maker is also a standout feature, creating slow‑melting ice that enhances any drink once the supply builds up over the first several days. Its cooling system keeps temperatures steady, ensuring your food stays fresh and your settings remain just right. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Posted by: EV85
from San Antonio
Verified Purchase:Yes
The fridge is great despite the fact our craft ice machine stopped working within 1 year.
Quality
3
Features
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 29, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Posted by: Bubba3388
from O'Fallon Mo.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this fridge especially the craft ice and wifi option. Only con is the handle on the drawers are on the bottom part of the drawer which is ok except you have to bend over so far to reach the bottom drawers. If you have a bad back this could be problematic
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Philippines
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 1 year ago and its so beautiful and the quality is so good
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, camera, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 18, 2026
Hi, there. We appreciate you taking the time to share your experience with your LG Refrigerator (LRSDS2706D) model, and we understand how great it feels when an appliance still looks beautiful and performs reliably a full year later. This model is designed with durability and style in mind, so it’s wonderful to hear that the quality continues to shine in your home. You can explore more support information for your model here: https://www.lg.com/us/support/product/lg-LRSDS2706D. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ — LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Posted by: dbcfarms
from Barnum, TX
Verified Purchase:Yes
I love this refrigerator freezer; I bought it because it was large, but it is not only large. It has great features, especially the craft ice!!
Pros: Quality, Style/Design, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bee26
from Newnan, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this beautiful refrigerator a few months ago and we love it! It’s so spacious and has plenty of shelves and drawers for organizing. I love the black stainless appearance!
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com