Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: LG smart fridge
from Bronx, NY
Verified Purchase:Yes
I love my fridge keeps food fresh for a long time. It makes 2 forms of ice, fresh cool water. There’s also a smart app to control temperature. It’s the best fridge money can buy at a affordable price you can’t go wrong
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: SarahMarchwiany
Verified Purchase:Yes
We love this fridge so much more space than our last fridge that fit in the 36” space. I just wish the door shelves were adjustable
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from San Antonio
Verified Purchase:Yes
I love my sleek new refrigerator. It's small, but has a big capacity on the inside for both sides, freezer and main refrigerator. The ice options are fabulous and the large ice balls for whiskey are a great add on.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RJB396
from Annapolis, MD
Verified Purchase:Yes
We bought this refrigerator during height of COVID when our older model had to be replaced. Choices among refrigerators with large capacity - that were available for immediate delivery - were limited in our part of Maryland. This LG Side by Side looked like a good choice. It has plenty of refrigeration and freezer space, Temperature control is consistent and electronic settings and ThinQ technology are convenient and work well. We liked the fact that it didn't have protruding door handles - gave it a very clean look. The stainless finish cleans very easily with just a damp cloth. We weren't looking for the door-in-door feature and, frankly, don't use it. For someone with younger children it likely would be a benefit.
We've has two issues with this LG LRSDS706S: both with the ice making functions. It came with a craft Ice maker - not a feature we sought. It's a nice feature but we've had to have it replaced twice because it wouldn't work properly. It made extremely loud clanking and banging noises when it was dispensing ice into the holding bin. Eventually it stopped making ice. There's clearly a design/quality control issue here. Both replacements were covered by warranty but it took several weeks each time to get the replacement part. We've also had an issue with the standard ice maker. Ice cubes in the hopper often freeze together and won't dispense from the in-door water/ice dispenser. We have to remove the hopper, loosen the ice and put the hopper back in the door. It's not a major issue but certainly is an inconvenience and seems to be a manufacturing/design issue that LG needs to correct.
We would not recommend this particular LG model based on the issues with the ice making functions, but have other LG appliances that have met or exceeded all our expectations.
We've has two issues with this LG LRSDS706S: both with the ice making functions. It came with a craft Ice maker - not a feature we sought. It's a nice feature but we've had to have it replaced twice because it wouldn't work properly. It made extremely loud clanking and banging noises when it was dispensing ice into the holding bin. Eventually it stopped making ice. There's clearly a design/quality control issue here. Both replacements were covered by warranty but it took several weeks each time to get the replacement part. We've also had an issue with the standard ice maker. Ice cubes in the hopper often freeze together and won't dispense from the in-door water/ice dispenser. We have to remove the hopper, loosen the ice and put the hopper back in the door. It's not a major issue but certainly is an inconvenience and seems to be a manufacturing/design issue that LG needs to correct.
We would not recommend this particular LG model based on the issues with the ice making functions, but have other LG appliances that have met or exceeded all our expectations.
Pros: Style/Design, Performance
Quality
3
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 29, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Posted by: Beth 3
from Virginia
Verified Purchase:Yes
I love everything about this refrigerator. The craft ice balls are really fun. The door-in-door feature is convenient. I would give it a perfect score if the door didn’t break after just one month. I’m the only one opening the door, so it’s not like I have kids or family opening and closing it constantly. In addition, the door literally wouldn’t latch, so for a week, until a tech could come out, I had to keep the door taped shut. A refrigerator with great features, but I am seriously suspect of it’s quality.
Pros: Features/Settings
Quality
2
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 18, 2023
It is our pleasure to hear your valuable feedback. We would like to assist you with your LG refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Hogslider
from Little Rock, AR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to replace a similar one that failed, compressor problem. Great size, so far it’s great.
Pros: ease of use, Features/Settings
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: TEX Bob
from Seguin TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] If I had to do over I would look for a different model. In the refrigerator portion It does not have a meat/cold cit drawer. Seems narrower than my previous refrigerator. Ice maker is noisy.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 29, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Posted by: BuddyO
from Houston, TX
Verified Purchase:Yes
We replaced a fridge that was 26 cubic feet. This one is 27 cubic feet but feels much larger than the one we replaced. The interior layout is great. The craft ice is a great feature. So far very happy with this fridge.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com