Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Sellena
from Tulsa, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] We made this purchase early December. Excellent choice. The craft ice is a nice feature. Lots of space and room. Really quiet.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: m3000gt
from Princeton, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unit has decent capacity and quite operation. Best part, it has 2 ice maker. One regular cube ice and the other one is craft ice. Will never run out of ice !
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great features like Door in door
on February 14, 2023
Posted by: Ed and company
from Houton, Texas
[This review was collected as part of a promotion.] I just purchased this frig and was very happy with its overall size ,finish ,style and was most impressed with the door in door idea which prompted me to purchase it as well as the high ratings from consumer reports on LGs as one of the best. I would have given this a 5 star rating until I realized to late that there are no multiple rails for changing shelf heights . All the shelves have one setting except the top one which allows you to raise or lower by 2" What's the Point? If you would like a shelve with say a 4" high to maybe put a carton of eggs on , no luck. All the shelves are set t 10" with no way to adjust. The sad thing is it would have taken nothing in the manufacturing to of the interior to have added rails at all the places where there are useless indentions and then you could place the shelves at the heights you desired. How this got by the R&D depart is beyond me . One other thing is the handle for the bins are on the bottom of the drawers instead at the top where it would be easier to pull them open , another dumb mistake .Not sure if I will keep it as I have a few weeks to return it. Such a nice Refrigerator with a few stupid mistakes that could have been avoided if some one in the design departed had a few commonsense idea's instead of worrying about if I have a WI FI connection to my frig or craft ice which I could have done without.
Pros: Quality, Style/Design
Quality
5
Features
3
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 17, 2023
Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: ConnieSueG
from Clarksville TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] My precious 2 year old frig ice maker broke multiple times. I love having 2 ice machines now. I went from the 3 door back to 2 doors because I felt hair and dust fell into the freezer section. The 2 door it seems the veggie drawer is so far down it’s like getting on the floor. I like the smooth look flat design.
Pros: Style/Design
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: scrabblelisa
from Hamilton Township, NJ
Verified Purchase:Yes
Husband had to be home 24/7 to help me recuperate from shoulder surgery (2 rotator cuff tears; arthritis/calcium calcification removal; shredded bicep tendonotomy = UGH!) By a welcome twist of fate, i received a small 'windfall" and we gutted our kitchen...FINALLY, after 22+ years of hating our 'ship galley' kitchen with a passion...{all of 6 cabinets and a tiny sink and no counter space - it was awful}. He did a lot of research (including a new subscription to Consumer Reports) before we settled on appliances and this refrigerator is the answer to my dreams {and he fell in love with the LG range so it's a win-win!!} :). My husband, aka McGuyver, relocated the sink to under the window and so on and so on and we utilized every inch of space~
Love the easy access door, amount of storage, the look - it's a beaut!
minor cons: lack of adjustability on the shelves; no butter door; no egg shelf
ALL-IN-ALL THANKS LG for helping make my kitchen dreams come true!
Love the easy access door, amount of storage, the look - it's a beaut!
minor cons: lack of adjustability on the shelves; no butter door; no egg shelf
ALL-IN-ALL THANKS LG for helping make my kitchen dreams come true!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: marys LG
from las vegas,nv
Verified Purchase:Yes
excellent, works great , love the ice maker, plus the doors..
super nice
Quality
5
Features
5
Written by a customer while visiting lg.com
Customer Rating
1
Poor Door in Door Design
on January 27, 2023
Posted by: Michael_T
from Cypress, TX
Poor Door design using plastic clip to latch door that is used multiple times per day. When clip breaks whole door needs to be replaced. LG could’ve put a metal clip instead of cheap breakable plastic. Or make replacement part instead of replacing whole door. Way to go LG
Pros: Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 2, 2023
Thank you for letting us know your concern about our LG Refrigerator. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or or reach us at our customer service line at (800) 243-0000. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: smithrc2
from North Carolina
Verified Purchase:Yes
We bought this at the end of October 2022 and had to wait until more of them were in stock. It was delivered in December. The refrigerator was a great selection! The features are all very good and it has worked well. The craft ice is a nice feature, and those ice balls will last all day in our water cups. The only issue is that the half fridge door will not close on its own by letting it go. You have to physically close the door as it is not heavy enough to close by itself. Not really a big issue but it is something we have had to get used to doing. Overall, I would recommend the fridge!
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com