Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Ash4eva1123
from Orlando Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love it so much. This is the best appliance I have ever owned. It is so modern and stylish and I love the new ice maker!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: JanFG
from Birmingham, AL
Verified Purchase:Yes
I am thrilled so far with this purchase of a couple of weeks ago. It checks all my boxes.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Ginabilly2022
from Amarillo Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought it not quite a year ago already had to have the door icemaker replaced and the craft icemaker is broken again and I can't hook my wifi to it tonuodate whatever software LG says has to be done. Not happy at all will never buy an LG again
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 28, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: KLCFS
from Clearwater Florida
Verified Purchase:Yes
I have never had such immediate attention to the service of my new LG refrigerator. Had a little problem with the craft icemaker and within days Keith my service man who was amazing had it shipped to my house and then installed in 20 minutes. I have had a lot of service situation due to just finishing construction and this was by far my best experience. Thank you again so much.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 26, 2023
Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Peggy L
from Oh
Verified Purchase:Yes
This is one of the best refrigerators on the market. From the exterior to the interior just so Awesome! We get a lot of compliments on the look and the features of the ice maker. In the last month we purchased all LG kitchen products.
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 14, 2023
Your many positive comments are really appreciated and thank you for taking time out to make them. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! It gives us much pleasure to know that you've chosen us for your kitchen needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Anonymous
from Dallas, GA
Verified Purchase:Yes
Bought this refrigerator in November 2022. I really like the refrigerator. It really cool to be able to see inside without opening. I also like the craft ice maker on it but the regular ice maker seems to freeze up a lot & gets clogged up. I don’t know why companies can’t seem to get ice makers right. The refrigerator is very stylish/modern looking too. Overall I am pleased with refrigerator but disappointed with ice maker. So far craft ice has no problems.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy Jai., LG Social Media, April 3, 2023
Hey how are you Lisa. Thanks for reaching out and providing that feedback. We are excited to hear the love you have with your LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. We appreciate you. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Customer Rating
1
Craft Ice Maker is Junk
on March 8, 2023
Posted by: LP1825
from Colorado
The craft ice maker has gone down TWICE NOW. Naturally it’s out of warranty now. Don’t buy this unit!
Quality
1
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 9, 2023
Thank you so much for taking the time to provide us with feedback. We apologize that you had such an experience with your LG product. We work continuously to improve the quality of our products and services that drive customer satisfaction. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport and we'll be happy to assist you. ^James.
Written by a customer while visiting lg.com
Customer Rating
4
Great fridge with the amenities of craft ice ,
on February 23, 2023
Posted by: Matsat64
from Ozawkie, kansas
Verified Purchase:Yes
I have had my new fridge for 5 months now and could not be more pleased. Very good design for ease of life , the easy access door is great the craft ice is amazing.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com