Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: Bridges
from RVA
Verified Purchase:Yes
I purchased this about two weeks ago. This is a nice and deep refrigerator. Can hold everything my family of 4 will eat and drink. The only problem I have is the Ice maker. The Ice maker won't keep up with a family of 4, and it's not even summer yet.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Response from lg.comBy Jai., LG Social., May 3, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Jackie Phillips
from Rockwall , TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and I'm really glad we did! I love the idea you don't have to open the whole refrigerator just to get a couple of items you need. The ice maker is which includes another ice maker for drinks the ice is size of a golf ball . We love it for drinks and parties .
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 1, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Luismer25
from Pasadena Ca
Verified Purchase:Yes
Freezer out of control ,the walls always with ice.
Pros: Style/Design
Quality
2
Features
2
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 30, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Big, but the water quit working in the first month
on April 27, 2023
Posted by: Mamazingzing
from Pipestone, MN
I really like the size of this refrigerator and my husband LOVES his craft ice but we had it less than a month and the water quit working in the door :( now we have to wait 4 days for someone to come look at it>
Pros: Style/Design
Quality
2
Features
5
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: KKPD
from Missouri
Verified Purchase:Yes
Love the fridge, it’s sleek and looks great! I wish the window was a little darker so that you could not see everything in the door until you tap on it.
One complaint that I have is that I accidentally registered in Canada instead of the US. Called and made the correction but the app will not recognize it and still says I’m registered in Canada. Please fix this issue!
One complaint that I have is that I accidentally registered in Canada instead of the US. Called and made the correction but the app will not recognize it and still says I’m registered in Canada. Please fix this issue!
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, April 27, 2023
Hi! Thanks for your review! We'll take your feedback regarding darker windows into account as we create future generation models. We'd be happy to help resolve your issue regarding which country you're registered in! Please contact us at (800) 243-0000 from Mon. to Sun. 8AM – 9PM EST so that we can assist you. Alternatively, we're available on social media for your convenience. Feel free to direct message us on Twitter (@LGUS) or PM us on Facebook (@LGUSA). We're looking forward to resolving your issue. ^Chris
Written by a customer while visiting lg.com
Customer Rating
4
LG 27 CU. FT. SIDE-BY-SIDE DOOR-IN-DOOR REFRIGERAT
on April 25, 2023
Posted by: Katie54
from New Hampshire
Verified Purchase:Yes
I bought this about two weeks ago and am enjoying the features on our new LG refrigerator with craft ice. It’s quiet. The shelves and bins are made nicer than some of the other refrigerators that we looked at and they slide in and out easily. The feature on the easy access front door panel is great for grabbing items used frequently, I am sure it saves on energy. The craft ice is a great feature as well. There seems to be one flaw with the icemaker. There is no tray to catch the ice so some of it winds up not going in the glass and onto the floor. I would’ve liked to of seen a catch tray for the ice and I also would’ve liked to of had black accents on the door handle areas and icemaker interior to match my other stainless steel appliances.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy Tanisha, social/LG, April 28, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
unit is one year old and the ice maker is broken
on April 11, 2023
Posted by: Brian Clark
from Rocky Face Ga.
Verified Purchase:Yes
I bought this refrigerator about a year ago and it makes a loud banging noise when its making ice.
It does this about three time per day. I will never purchase LG products again.
Too expensive to be broken in less than a year.
It does this about three time per day. I will never purchase LG products again.
Too expensive to be broken in less than a year.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 12, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: LARA74
from El Paso, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The craft ice is the best, and the temperature of the water is very nice
Pros: ease of use, Quality, Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, April 10, 2023
Awesome! We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and qualities. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. Welcome to the LG Family and we look forward to a future review! ~Tanisha
Written by a customer while visiting lg.com