Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: LoriM01
from Reno nv
Verified Purchase:Yes
I like this fridge overall but the front door doesn’t close easily and if not closed very firmly, will pop open. It’s annoying. The craft ice is fun but you lose a lot of space in your freezer due to that. It’s easy to turn off and use the space as freezer space tho.
Quality
4
Features
4
Value
3
Response from lg.comBy Ian, LG Social Media, June 27, 2023
Hello, Lori! We appreciate the feedback! Your refrigerator shouldn't be experiencing any issues opening or closing, and we've attached a link with more info below; if the steps there don't resolve the issue, please be sure to call us at 800-243-0000 https://www.lg.com/sg/support/product-help/CT20212039-20152136491330 ^Ian
Written by a customer while visiting lg.com
Customer Rating
1
THE NEWEST GUN!!!
on June 20, 2023
Posted by: Shunnyday
My refrigerator is not even 2 years old, it's about 5 months shy of. I have had to have the icemaker part replaced because the ice built up to the icemaker and pushed against the little tray and broke a piece. THEN, the craft icemaker became stuck down in the tray and the tray will not move. IT'S STUCK AGAIN FOR 3 NOTICEABLE DAYS RIGHT NOW! ALSO, now the WATER FILTER will NOT stay in place!!! IT LITERALLY POPS OUT, ONCE PUT IN PLACE AS THE BOOK SUGGESTS HOW TO REPLACE. IT HAS ALMOST PUT MY 11 Y/O NEPHEW'S EYE OUT, ALONG WITH MY BROTHER'S IN LAW, AND NEPHEW'S IN LAW EYES!!! This is insane and dangerous!!! All my nephew was trying to do is get some water. Once you go for water on the outside, the filter pops out and shoots forcefully on the other side! I do mean dangerous!!! The filter is really a thick piece, a plastic bullet!!!
Response from lg.comBy Tanisha, social/LG, June 21, 2023
You shouldn’t have had this experience with us. It’s disappointing and upsetting news, but we're thankful that we have the chance to change circumstances for the better. Thank you for your trust, and your willingness to share your experience with us. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video
https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha
https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha
Written by a customer while visiting lg.com
Customer Rating
5
on June 19, 2023
Posted by: Wade Hoover
from Memphis
I love it but the door in door catch is broken and I can not find the parts manual to replace it. The model number is not listed in lg parts.
Quality
3
Features
5
Value
5
Response from lg.comBy Anthony J. , LG Social, June 21, 2023
Hey there. Thank you for taking your time in leaving us a review on your refrigerator. We want to ensure that you are getting hear on this and that we are able to get you the assistance you need in this. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
Written by a customer while visiting lg.com
Posted by: Jeww
from Orlando, FL
Verified Purchase:Yes
I purchased this refrigerator in 01/2023. Everytime I close the refrigerator side the freezer side opens slightly, not enough to set off the dinging noise, but enough to ice over everything in the freezer. We have called LG twice, troubleshooted with them and nothing helps. The door is actually not even with the refresh door. LG refuses to help or be accountable for a defective freezer door. Will get Thermador next time I get a new refrigerator, if I'm still alive.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
2
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear of your previous experience with our certified service technicians. This doesn't meet the level of standards we set for ourselves. Please contact us so that we can look further into this issue. You can reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. Alternatively, you can reach out us via social media. Feel free message us on Facebook or Twitter at the handle @LGUSSupport. We'd be happy to have another opportunity to reach a resolution you'd be satisfied with. ^Chris
Written by a customer while visiting lg.com
Posted by: Happy in Mountain View
from Mountain View, AR
Verified Purchase:Yes
Love the door in a door feature on this refrigerator. Also like the two ice makers. We are busy using both due to the advancing warm weather. My last refrigerator was white with peeling paint. This one is stainless. Love it!
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 15, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.
`Jai
`Jai
Written by a customer while visiting lg.com
Posted by: Shelleylllll
from New York
Verified Purchase:Yes
Lots of issues with the whole door staying open ,also with the last draw
Pros: Style/Design, Performance
Quality
3
Features
4
Value
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, June 9, 2023
Thank you for sharing you feedback about the doors of the LG 27 cu. ft. Side-By-Side Door-in-Door® Refrigerator with Craft Ice™, model LRSDS2706S. We understand you need of having the doors open as long as you want, especially if you have a lot of goods to be stored and having the doors closing every time you turn your back on it and having to reopen it while holding multiple items is a bit inconvenient. Leveling and Door Alignment is the quick fix for this. The refrigerator has two front leveling legs. Adjust the legs to alter the tilt from front-to-back or side to side. If the refrigerator seems unsteady, or the doors do not close/open easily, adjust the refrigerator’s
tilt using the instructions from the manual. You can download the owner's manual using by visiting this link: https://www.lg.com/us/support/product/lg-LRSDS2706S.ASTCNA0. If you need more assistance with your LG product, You can reach us at:
Twitter: https://twitter.com/lgussupport?lang=en
Facebook: https://www.facebook.com/LGUSSupport/
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Customer Support Hotline: (800) 2430-0000
We'd be at your service. ^Danee
tilt using the instructions from the manual. You can download the owner's manual using by visiting this link: https://www.lg.com/us/support/product/lg-LRSDS2706S.ASTCNA0. If you need more assistance with your LG product, You can reach us at:
Twitter: https://twitter.com/lgussupport?lang=en
Facebook: https://www.facebook.com/LGUSSupport/
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Customer Support Hotline: (800) 2430-0000
We'd be at your service. ^Danee
Response from lg.comBy Rita, Social/LG, June 9, 2023
Hi, Michelle! Thank you for taking the time to share your concern with us! We see that your door refuses to work with you on your LG Side-by-Side Refrigerator. There are some tips we can send you that come from our LG Help page: https://www.lg.com/us/support/help-library/troubleshooting-an-lg-french-door-refrigerator-not-closing-or-opening-properly-CT10000021-20152715589516. If you are still experiencing the door not closing, shout out to us by private or direct message via Facebook or Twitter, using the handle @LGUSSupport. We will take it from there. ~Rita
Written by a customer while visiting lg.com
Posted by: DHinton
Verified Purchase:Yes
We purchased the LG side by side almost 1 month ago. So far everything has been great! The quantity of ice it makes in a 24 hour period is phenomenal. Extremely quiet; the only time I know it’s running is when it drops a batch of craft ice (they’re the size of golf balls).
Keeping in mind, I HAVE NOT read the user guide yet, the only feature that didn’t work was the remote diagnostics feature (ThinQ). Over-all, we are loving the refrigerator and would definitely recommend purchasing it!
Pros: Style/Design, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: FSegui
from Clearwater
Verified Purchase:Yes
I like all the features, craft ice, ice on door, quick access on the door. But ice production is slow even on plus, and the craft ice maker already went bad after only one year. That means that if I want craft ice every year, I will have to buy the ice maker. I actually bought it for the craft ice and now I regret it because of the reliability issue.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
4
Response from lg.comBy Jai., LG Social., June 1, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com