Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Posted by: JLN12960
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have owned this refrigerator for less than 2 years and have had 2 service calls. One to replace craft ice maker and one to replace the compressor. Both times were under warranty and both issues were fixed as promised. Otherwise it’s a refrigerator that freezes and cools properly.
Pros: Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 21, 2023
Hi there. We hate that you had to deal with this issue, but we're glad this story has a happy ending. If there's anything else we can do to help you enjoy your refrigerator more, please don't hesitate to reach out to us on social media using the handle @LGUSSupport.
Written by a customer while visiting lg.com
Posted by: Anne John
Verified Purchase:Yes
Horrific fridge. Only one year old and alrady failing.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hi there. We understand the importance of getting the necessary repairs done on your fridge as soon as possible. Please allow us to help during the repair process by reaching out to us! We're available on social media at the handle @LGUSSupport. Please send us private message with your phone number and refrigerator information (model and serial numbers). We look forward to providing our support! ^Chris
Written by a customer while visiting lg.com
Posted by: Anthonyfolk
from Orlando
Verified Purchase:Yes
Very disappointing that after calling LG with all the problems I'm having with my ice maker for the craft ice they say oh yes we know it's a problem it was the first generation and we have a different ice maker now that we can replace it with we'll just mail you one and you can put it in yourself. No thank you you can come fix it
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 8, 2024
Hi there, Thank you so much for taking the time to share your feedback. We appreciate you being our loyal customer, and we are so sorry that your recent experience wasn’t up to the mark. Please allow us to fix it. We'd like for you to contact us by sending us a private message via Facebook or X using the handle @LGUSSupport with the serial/model and a good contact number so that we can work together to get this issue resolved. ~Tanisha
Written by a customer while visiting lg.com
Posted by: DebeG
from West Melbourne FL
Verified Purchase:Yes
We had to have warranty work because a plastic piece that hold a metal hook to close our drink access door broke off. The plastic piece really needs to be metal like the hook. This broke in 2.5 years. Our ice crusher function jams and we get a lot of large pieces of ice. We like the looks, but we would not buy another one like it.
Pros: Quality, Style/Design
Quality
2
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 6, 2024
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6426VyFKO. ^Gaby
Written by a customer while visiting lg.com
Customer Rating
1
Beware.
on February 11, 2024
Posted by: EdK10
Complete garbage. Don’t by and lg refrigerator. They are no good.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 13, 2024
Hi there. We understand that you may have an unresolved issue with your refrigerator and would like to offer our assistance! Please reach out to us on social media (@LGUSSupport). We'd be happy to look into this! Be sure to include your phone number and refrigerator information (model and serial numbers) in your private message to us. You're welcome to leave your feedback about your experience here: http://spr.ly/6424Vt99o. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: Kelly 6129
from Colorado Springs
Verified Purchase:Yes
This has been the worst fridge we have ever owned.
Pros: ease of use
Quality
1
Features
2
Value
1
Response from lg.comBy LG, June 8, 2024
Hello, there. We sincerely appreciate that you have taken the time to share your thoughts and perspectives on your experience with the LG Refrigerator (LRSDS2706S) model. We completely understand how important it is for your unit to work properly. Our utmost priority is to provide exceptional service that meets and exceeds our customers' needs and expectations. If you need any further assistance, please don't hesitate to reach out to us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com
Customer Rating
1
Nothing But Issues
on June 28, 2024
Posted by: AshleySaval
from Tampa, FL
[This review was collected as part of a promotion.] I've had this fridge for about a year an a half now. I've had the craft ice machine break twice and the piece of plastic that holds the door closed break. Do yourself a favor and buy a different brand of fridge. The craft ice balls aren't worth the repairs that cost more than the entire fridge cost.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 28, 2024
Hi, there. We appreciate you leaving us a review on your LG Refrigerator (LRSDS2706S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Doesn’t freeze
on July 15, 2024
Posted by: OR2024
from Oregon
Freezer side doesn’t work. Fill our freezer, lost all our food
Quality
1
Features
2
Value
1
Response from lg.comBy LG, July 17, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that the freezer side of your LG LRSDS2706S refrigerator has stopped working, resulting in a loss of food and a significant inconvenience for you and your family. Losing food is not only a financial loss but also an emotional one, and I can only imagine how frustrating and upsetting this must be for you.
First and foremost, I want to acknowledge your distress and apologize for the trouble this has caused. It's unacceptable that our product failed to perform its basic function, and I'm truly sorry for the impact it's had on your daily life. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge your distress and apologize for the trouble this has caused. It's unacceptable that our product failed to perform its basic function, and I'm truly sorry for the impact it's had on your daily life. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com