Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Customer Rating
1
Not happy with this fridge at all
on August 27, 2023
Posted by: sgt61
from Oregon
[This review was collected as part of a promotion.] We have owned this LG model for TWO months. Two weeks ago the in-door water/ice dispenser light went out, and the freezer side of the fridge feeling very hot to the touch. We were told to shut off the power source, wait 60 seconds, then restart the fridge. The light did come back on; however this has been a recurring issue, with us having to disconnect and reconnect the fridge several times a day. We are waiting on a technician to inspect the fridge to see what is happening.
Quality
1
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, August 30, 2023
Hello there! We apologize for your dissatisfaction with the LG Side-by-Side Refrigerator's numerous features. We value your feedback and invite you to leave it on our LG feedback page at http://spr.ly/6421PtJXx so that our specialist teams can make future product improvements. All the best to you! ~Rita
Written by a customer while visiting lg.com
Posted by: Display 1941
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a problem setting the temp. The manual did not work. Your help on line did not help. I looked at a
you tube video and saw the solution to my problem. You have to mash or push hard on the pad to get it to change a temp. I have a ccll phone, I own a Tesla. I also use my computer alot. You blew this one.....
you tube video and saw the solution to my problem. You have to mash or push hard on the pad to get it to change a temp. I have a ccll phone, I own a Tesla. I also use my computer alot. You blew this one.....
Written by a customer while visiting lg.com
Posted by: TNTom
from Knoxville, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Tech communicated well, and called to ask if he could come earlier than scheduled.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Features and So Spacious
on August 11, 2023
Posted by: RKNC
from North Carolina
If you have a large family (and even if you don't), this refrigerator/freezer is just perfect. So much room inside both in the refrigerator and the freezer. The door-in-door feature is great too, whether you have children or not...saves opening the entire door to get items. The bins are extra-large on both sides and the ice maker is perfect. My only caution is to be very careful with the glass shelves when removing them. I already broke one when I was removing the tape from delivery.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: John finch
from Mechanicsville , Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Local refrigeration company did excellent job replacing craft ice maker under warranty.
Pros: Style/Design
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: LJMDMM
from Peoria, IL
Verified Purchase:Yes
We purchased this LG Door in Door refrigerator and are totally pleased. Love the Door in Door feature! The water/ice maker is awesome! Love the different kinds of ice options also. Additionally it is so quiet you do not know it is running! We highly recommend this LG product!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kevin Lindsey
from Tillamook oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge ease of ice machine, front door awesome bye
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jhcalifornia
from Concord, CA
Verified Purchase:Yes
I bought 2 new LG side by side, one with door in door and the other just regular side by side. The door in door has an ice craft thing. WASTE of space. It also has a thing called UVNano light. It runs 10 minutes every hour. CAN"T shut it off. WASTE of energy. For the rest of this review, When I refer to the issues, it includes BOTH refrigerators. The ice dispensers don't just make cubes, they spit slivers of ice from the top of the dispenser which just cannot be contained and go all over the floor. The area below the dispenser is flat and even it a cube or sliver hit there they bounce onto the floor. The draws are flimsy and you have to reach below the draw to open it. Very inconvenient. For the bottom draw, that means having to reach almost to the floor to open it. Back and knee issues so that is a problem for me. I had a door in door LG side by side and except for the fact that the compressor went out twice, I did like it. Was leery about getting another one because of compressor issues but bought it anyway. I am VERY disappointed with the new ones.
Quality
2
Features
2
Value
3
Response from lg.comBy Ian, LG Social Media, July 28, 2023
Hi! We're disheartened to hear that your new refrigerators aren't living up to your expectations, and we're here to reassure you that our appliance development team utilizes feedback just like yours to see how we can help more in the kitchen, so thank you! ^Ian
Written by a customer while visiting lg.com