Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.1
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
198
4 Stars
71
3 Stars
20
2 Stars
16
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
5
on June 19, 2023
Posted by: Wade Hoover
from Memphis
I love it but the door in door catch is broken and I can not find the parts manual to replace it. The model number is not listed in lg parts.
Quality
3
Features
5
Value
5
Response from lg.comBy Anthony J. , LG Social, June 21, 2023
Hey there. Thank you for taking your time in leaving us a review on your refrigerator. We want to ensure that you are getting hear on this and that we are able to get you the assistance you need in this. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
Written by a customer while visiting lg.com
Posted by: CLP2000
from Overland Park
Verified Purchase:Yes
Bought it 6 months ago to replace old fridge and thankfully just fit into our space. Very roomy, craft ice nice! Didn't come with any bins so I had to order those, it dings if you leave the door open too long and can't turn that off, don't care for that. The installers also didn't balance the doors so the door closes on me every time I open it. LG sent a repairmen as we bought the warranty and he said he doesn't do that.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jimmerz98
from Pittsburgh, PA
Verified Purchase:Yes
I’ve had this refrigerator for over a month now and I’m glad i went with this side by side style. I like it much better than the French door style i used to have. The craft ice feature is pretty cool.
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
LG Model llsds2706s is wonderful
on October 2, 2023
Posted by: Kaintucki
from Florence KY
We bought this a month ago. We'd moved and didn't Ike the one in the house we bought. We had a similar LG model at our old house and loved it. This one is bigger! Love the door-in-door feature and fingerprints, when they do show, wipe off easily with a soft cloth. People who don't like side by sides site the freezer space. However, this one hits the mark on storage. Plenty of room!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jas0502
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so impressed by the size of this refrigerator
Written by a customer while visiting lg.com
Customer Rating
5
Love the craft ice. Big cubes, don't melt fast
on October 14, 2023
Posted by: bcyg54
from Lancaster Sc
Verified Purchase:Yes
Love it so far. Love the space. Looks good and has enough room.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BeAtCoAsTeR
from Snohomish, WA
Verified Purchase:Yes
So far this has been a good fridge. The handles are in an odd spot for me, but great for my kids. It was a little odd not having anywhere for butter or smaller items with a little flap door in the fridge, and also not having a drawer in the mid section, but that is just me coming from a more expensive model to a cheaper one. Having the drawers all low can be annoying, and the little front door is a gimmick, as the shelves in the door are stocked with sauces and such, not drinks, which is what the intent is for, but where would all the sauces and stuff go if not in the door? There is zero room for them elsewhere?! All in all its a decent fridge, but I am still waiting for the ice to quit tasting like plastic. The main crushed ice has gotten better over the past few months, but the craft ice is still unusable as it makes everything taste like plastic chemicals still, and reminds me of the water tank in our 1985 motorhome, so nasty. I'm wondering if that ice will ever be usable as it's just absorbs all the checmicals from whatever it sits in to get formed, and ruins perfectly good drinks still...
Pros: Style/Design, Performance
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great look and love having the 2 ice makers!
on October 23, 2023
Posted by: Lt2264
from Rhode Island
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the refrigerator almost a year ago and it has been running great. I recently had an issue with the craft ice machine and the issue was resolved quickly and efficiently through LG’s Customer Service Department.
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com