Customer reviews from lg.com
LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Average customer rating
4.1
(340 Reviews)
Rating breakdown 340 reviews
5 Stars
198
4 Stars
71
3 Stars
21
2 Stars
17
1 Star
33
89%of customers recommend this product.
(
94 out of
106)
Customer Reviews for LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Door-in-Door and Craft Ice - Stainless Steel
Posted by: lousy fridge
from Lexington, Kentucky
Verified Purchase:Yes
I bought this February first this year and by July the ice maker quit working and now we have September and I still haven't got it fixed...another repairman is supposed to come this week..to be honest..I am really disappointed in this fridge..for the money I paid, I expected more...the craft ice maker is still working , but my husband doesn't like it, says the ice has an after taste...and we bought it especially for the craft ice...like I said VERY DISAPPOINTED
Quality
1
Features
2
Value
2
Response from lg.comBy LG, November 4, 2025
Hello. Thank you for sharing your experience with your LG Refrigerator. It’s clear that you chose this refrigerator with high expectations—especially for the craft ice feature—and having the main ice maker fail within months of purchase, with repairs still pending, has made the experience far from ideal. For reference, you can explore LG refrigerator support and ice maker troubleshooting guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-craft-ice-maker-guide-CT10000021-20150777965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this ice maker repair and taste issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Nothing but problems with the craft ice maker
on September 17, 2023
Posted by: SP1070
Verified Purchase:Yes
Terrible ! I bought this less than a year ago and have had to replace the craft ice maker two times already.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, November 5, 2025
Hello, Raven. Thank you for sharing your experience with your LG Refrigerator. Having to replace the craft ice maker twice within the first year of ownership is definitely not the performance you should expect, especially from a feature designed to enhance convenience. For reference, you can explore LG refrigerator craft ice maker support and maintenance guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-craft-ice-maker-guide-CT10000021-20150777965681.
To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this repeated craft ice maker issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this repeated craft ice maker issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Didn't last long.
on September 9, 2023
Posted by: Carm1
from Latta, SC
[This review was collected as part of a promotion.] Refrigerator was delivered on Wednesday , August 30, 2023. On Sunday , September 3, 2023, refrigerator side will not hold set temperature of 37 degrees. I had placed digital refrigerator thermometers on both sides to make sure refrigerator functioned as it should. Waiting on service.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 18, 2023
Hey there. Thank you for taking your time in leaving a review regarding your 27 cu. ft. Side-By-Side Door-in-Door® Refrigerator with Craft Ice™. We understand that the temperature did not hold as needed on the refrigerator, and we want to ensure that you get the best quality service as to this. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: JDP72
from London KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the design and functionality of this model very much.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Michael Horrell
from Kansas City
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like the ice maker. The product is excellent and works well.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RichLS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really do like the new refrigerator quite a bit, great capacity, quiet operation, lots of light inside.
The shelves do not easily adjust for height which is unexpected.
A more seriously disappointing item has to do with the power cord of all items:
The dimensions for the refrigerator are published and I measured carefully as my space is fully enclosed at the top and sides. The power cord runs directly over the top of the box, and is NOT considered in the required dimensions! I had to cut a notch the hardwood cabinet above the refrigerator to accommodate the cord. I wasn't pleased, but it is hidden.
The shelves do not easily adjust for height which is unexpected.
A more seriously disappointing item has to do with the power cord of all items:
The dimensions for the refrigerator are published and I measured carefully as my space is fully enclosed at the top and sides. The power cord runs directly over the top of the box, and is NOT considered in the required dimensions! I had to cut a notch the hardwood cabinet above the refrigerator to accommodate the cord. I wasn't pleased, but it is hidden.
Pros: Quality, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
ICE MAKERS ARE CRAP
on August 31, 2023
Posted by: KNat1
from CT
[This review was collected as part of a promotion.] I've had this unit for 1 year and 2 weeks. I have had service techs out over 8 times for this unit.
1st time (2 visits) - front of door was smashed upon delivery
2nd time (2 visits) - craft ice maker stopped producing ice 6 months in
3rd time (2 visits) - craft ice maker stopped producing ice 9 months in
4th time (2 visits) - door ice maker stopped producing ice 12 months in
1st time (2 visits) - front of door was smashed upon delivery
2nd time (2 visits) - craft ice maker stopped producing ice 6 months in
3rd time (2 visits) - craft ice maker stopped producing ice 9 months in
4th time (2 visits) - door ice maker stopped producing ice 12 months in
If you are a lover of ice this is not the unit for you. Heck if you want a little ice once in awhile don't get this.
Customer service is AMAZING though. It just stinks LG uses crappy parts for their refrigerators.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 8, 2023
We apologize for your negative experience with your LG refrigerator. We want to extend our sincerest apologies for any inconvenience caused. Your feedback is valuable to us, and we take your comments into account to improve our products. Thank you for taking the time to share your comments. We will use this as a learning experience going forward and hope that you will give us another try in the future. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
3
LG needs to redesign the ice makers on this model
on August 28, 2023
Posted by: Slimjakes
Verified Purchase:Yes
[This review was collected as part of a promotion.] Both ice makers failed in the first year. The refrigerator appears to have design flaws; otherwise the ice makers would have been working flawlessly. The design is basically good but this model needs a much better warranty.
There is lots of room in the refrigerator and freezer halves. Aside from the expensive ice maker repairs, I like it.
Response from lg.comBy LG, November 13, 2025
Hello, John. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for both ice makers to deliver reliable performance and for warranty coverage to provide peace of mind when repairs are needed. It’s good to hear that you find the overall design and storage space of the refrigerator and freezer to be beneficial. For more information on refrigerator support and product resources, you can visit our official LG page here: www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these ice maker repair and warranty coverage issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com