I did not get as much greening as I had hoped for and there has not been a real significant change to my lawn
Response from ScottsBy Customer Care, June 16, 2025
Hello Guy. We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 888-270-3714 for assistance.
My grass did green up (although not as much as expected). Honestly don’t know if it any better than regular turf builder or any alternate brand.
Response from ScottsBy Customer Care, June 24, 2025
Hi, Mikey! We're sorry to read about your disappointment with Scotts Green Max Lawn Food and appreciate your feedback.
The most common reason a lawn does not respond to fertilizer is soil pH. Soil pH must be between 5.5-7.5 for fertilizer to be absorbed by the grass, so you may want to perform a soil pH test. Be sure the correct amount of fertilizer applied for the size of the lawn is applied. If the lawn isn't receiving at least 1 inch of water per week then the lawn will not green up as fast. If the lawn goes dormant, it will not respond. Thatch over a 1/2" thick will prevent product from reaching the ground and reaching the roots.
We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 888-270-3714 if we can further assist.
I really don’t see much of a difference versus before I put it down so I’m questioning the value and impact.
Response from ScottsBy Customer Care, June 30, 2025
Hi, we're sorry you were disappointed with Triple Action and Green Max Bundle. We would like to understand more about your experience and what we can do better. At your earliest convenience, please reach out to us at 877-332-0755.
Not worth the money. Followed directions explicitly. No greening up in my front lawn. I’m using your 4 Step this year and after reading, added the Max to green up. Waste of my time and money.
Response from ScottsBy Customer Care, July 28, 2025
We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 888-270-3714 for assistance.