Customer reviews from lg.com
LG - 22 Cu. Ft. 4-Door French Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Average customer rating
4.5
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
46
4 Stars
14
3 Stars
4
2 Stars
0
1 Star
3
96%of customers recommend this product.
(
25 out of
26)
Customer Reviews for LG - 22 Cu. Ft. 4-Door French Door Smart Refrigerator with Craft Ice - PrintProof Stainless Steel
Posted by: Randy Grewal
from porterville,ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] only issue with ice maker it stuck and frozen and have to open and shake it to work
Pros: Performance
Quality
5
Features
4
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 29, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Posted by: Ron Woolley
from Beaumont, Tx
Verified Purchase:Yes
I’ve had the frig for six months and no complaints. Had a part go bad a month ago, but was no problem getting it fixed. Scheduled it on LG.com and a Tech (Tim Clevenger) came and had to order part. Constant contact of progress..Tim was very knowledgeable, personable and a pleasure. Very pleased
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cheri123
from Peoria, AZ
Verified Purchase:Yes
We replaced every appliance in our kitchen with LG brand and I'm so happy that we did! I love the craft ice. We live in Arizona and our drinks won't get watery as fast with the craft ice cubes. The two drawer freezer makes it so much easier to find things in the freezer!
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: KW67
from Tampa, FL
Verified Purchase:Yes
Have had this fridge for about 6 months. Overall a nice fridge, but having some ice issues. About 2 weeks ago, had to have the craft ice maker replaced. Now, have a code from the main ice maker. Looks like that will need to be replaced as well. Not sure if this bodes well long term. Glad I bought a 5 year warranty!
Quality
3
Features
4
Value
3
Response from lg.comBy Cazzandra Galangco, LG Social Media, March 21, 2023
Your honest feedback is very much appreciated. We're sorry to hear that your LG refrigerator experienced an ice maker issue. We thank you for helping us recognize such problems and experiences. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. -Cazz
Written by a customer while visiting lg.com
Posted by: ccsb77
from Goleta, CA
Verified Purchase:Yes
I like the sliding shelf, we had that in our old fridge and it is really handy. I really enjoy the water and ice outside the fridge, however I do wish the cubed ice didn't stick together so quickly (maybe we don't use it enough). We really enjoy our craft ice, however we have never had perfectly round full balls and at one point they started coming out smaller. I cleared out the tray and they started over pretty normal sized again. The bummer is that the craft ice tray will get full of little shards of ice when it dispenses the ball from its form. You have to manually clear all that out if you don't want build up. The deli drawer is great, but I accidentally dropped something on it and the lid cracked. It took ages to try to get through to someone to get a replacement part, and we still don't have the part yet, nor do we know if it is coming with instructions on how to replace it. They wouldn't send me a tech to get the work done. So unfortunately that piece of plastic is a little cheap.
Pros: Style/Design, Features/Settings
Quality
4
Features
4
Value
3
Response from lg.comBy Anthony Jaimes , VXI Austin , April 19, 2023
We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. It helps us continue to improve and provide the best possible service to customers like you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Shyrasue
from Las Vegas, NV
Verified Purchase:Yes
Love the fridge it has nice features and modern look. Craft I’ve maker was an important feature for me. Disappointing that it stopped working in about a year and a half. LG did extend the manufactures warranty. Which is an indication there is a problem with them.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Vicki Carey
from Deland, Fl 32720
Verified Purchase:Yes
[This review was collected as part of a promotion.] In the 10 months I’ve had service and had to have my secondary ice maker replaced twice.
It’s hooked up to wifi and LG can let me know when I’m having a problem. LG knows they have a problem with this ice maker and have done everything to fix it. It’s working great. The service people that have come out have been great. My service technician is very polite and very knowledgeable.
It’s hooked up to wifi and LG can let me know when I’m having a problem. LG knows they have a problem with this ice maker and have done everything to fix it. It’s working great. The service people that have come out have been great. My service technician is very polite and very knowledgeable.
My whole kitchen is LG, also when we moved into our new home last year we put 8 TV’s in they are all LG. So I would say I’m a LG customer.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Vaz54
from NY
Verified Purchase:Yes
I am very happy with this appliance and extremely pleased with the LG Service department
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com