Customer reviews from bestwayusa.com
Bestway - 31.3ft x 16ft x 52 inches Rectangular Frame Above Ground Pool Set
Average customer rating
3.5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
11
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
6
65%of customers recommend this product.
(
11 out of
17)
Customer Reviews for Bestway - 31.3ft x 16ft x 52 inches Rectangular Frame Above Ground Pool Set
Customer Rating
5
Love this pool
on September 30, 2023
Posted by: Casey23brown
from Ohio
Gender:Female
I bought this pool 3 YEARS AGO and have left it up all year round since being put up 3 years ago.. it has held up amazingly. I have in addition bought a skimmer that hooks up to my pump to additionally help keep debris from sinking to the bottom, I would absolutely recommend this pool to anybody!
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Summer Fun
on July 5, 2024
Posted by: Tangyang
from East Texas
Gender:Female
My family is having so much fun. I hope it will last a few years.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Nightmares
on September 2, 2024
Posted by: Sheil-55
Bought this pool 6/24/2022 and it is ruined! The pool came apart at the seam line across one end. Unbelievable! Have written to the company for a refund or new pool. Waiting to hear back.
Response from bestwayusa.comBy Bestway USA, September 3, 2024
We're very sorry this has happened with your pool liner. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Liner blew out after 29 months
on November 13, 2024
Posted by: Barton375
from Oklahoma
Gender:Male
I Bought this pool June of 2022 for 2 adults. On November 14 2024 i found the entire end of pool liner ripped open 2 feet from the top clear across the end. Looking into their 2 yr warranty replacement now but since 5 months over we will see if they honor. Also pump sent with pool not large enough to operate skimmer and bottom vacuum so had to order larger pump
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, November 15, 2024
Oh no! We’re so sorry that happened to your pool liner! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Terrible product for investment
on January 15, 2025
Posted by: Bart
from Oklahoma
Gender:Male
Poor construction warning do not buy. Bestway declined warranty. Mine failed due to top seam failure on entire 16’ end of pool after 2 less than 2 summers of use and less than 29 months of ownership. Pump and filter valve too small to properly operate near 14k gal size. Had to replace after 1 st season.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, January 17, 2025
Thank you for taking the time to share your feedback with us. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t get that with your pool set. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Love it!
on July 24, 2025
Posted by: Echo
This pool is easy to set up and just the right size for my family. We’ve been swimming every day since we got it
Written by a customer while visiting bestwayusa.com