Customer reviews from bestwayusa.com
Bestway - 31.3ft x 16ft x 52 inches Rectangular Frame Above Ground Pool Set
Average customer rating
3.5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
11
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
6
65%of customers recommend this product.
(
11 out of
17)
Customer Reviews for Bestway - 31.3ft x 16ft x 52 inches Rectangular Frame Above Ground Pool Set
Customer Rating
3
Pool size is great, but you need a bigger pump.
on August 16, 2022
Posted by: Alexandria
Gender:Female
[This review was collected as part of a promotion.] This pool is absolutely massive. It took a special truck to bring it in. It is also very heavy, so when you get it, it would help to put it near where it will be. It was surprisingly easy to put together, although it did take some time. When it was assembled and when we were filling it up, the sides did lean in a lot which we were concerned about, but as it filled in the sides fixed themselves. The quality of this pool seems really good, it is holding up well so far.
However, there is an issue with the pump. The pump is not big enough for this pool. The pool is not filled up to the very top (so there's not as much water in it as what is supposed to be) and still this pump cannot keep up. It seriously needs a bigger pump to come with this. I found out after the fact that this is a common issue with this pool as well.
It also came with a skimmer, a pool ladder, and a pool cover. The skimmer is long, but the net is small. The cover is a pain in the butt to put on since the pool is so long, but it's a cover. The pool ladder is easy to move around if you need to take it away to keep people from getting in the pool, however it comes at a sacrifice for quality. It's not very wide and feels super flimsy. We have to have someone at the bottom of the ladder supporting because it wobbles so much.
Overall, I like the pool. The size is fantastic and allows for lots of people to get in. However, you will probably need to replace the pump with a better one that can actually handle it. And bigger people may need to have extra support with the pool ladder, or replace that. The extra cost of a bigger pump on a pool that comes with one that is supposed to work but doesn't is a big turn-off for some.
Response from bestwayusa.comBy Bestway , Customer Service, August 19, 2022
Hello, we are sorry you are disappointed with the pump for your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Huge pool.
on July 26, 2022
Posted by: Gray2863
from Boonville, N.C.
Gender:Female
[This review was collected as part of a promotion.] Wow!! This pool is huge. After watching several videos and doing research. This took a little time. The most important thing is make sure your site is level. It took 2 people to put it up. With leveling the site. It took about a day and half. Putting the pool up took a day. But we made sure everything was exactly like it was supposed to be. The filter is pretty simple to install. The ladder is not the best. It's a little wobbly. This pool held right at 14,000 gallons. It's huge!! Awesome pool. My family and friends love it.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Rusted after 2 seasons
on May 15, 2023
Posted by: Jacquie
from Durham, NC
Gender:Female
Portions of the frame and legs have rusted after two summers. The rust is so bad on some of the legs they will have to be replaced and are about to crack in half. The rust is at the bottom of the legs where it slides through the vinyl flap on the liner. Out of all the legs there is bad rust on 6 of them. The rust has cracked and made holes all the way though on some areas. Where the frame comes out of the liner at the corner (at all 4 corners) has also rusted at the ends where the corner piece connects. The corners will no longer expand like they are supposed to when the pool is at water capacity. I will note that we ran our pool with saltwater, not sure if that is why it has rusted or if is just does not have the right protective coating like some higher quality metal pools do. We are going to have to replace 6-7 legs and also 8 of the rails. It may be cheaper to just buy a new pool at this point.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, May 17, 2023
Hello, we are very sorry to hear that your pool's frame is rusting. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Awesome pool
on July 4, 2022
Posted by: Sonya69
from Kissimmee, Fl
Gender:Female
[This review was collected as part of a promotion.] I recently got this rectangular above ground set and my family has loved it. It was easy for my husband and me to set up and maintain. It big enough to have all the family swimming and having a great time. It's very big, fun, durable and looks great in my yard. This has been the best pool I have had so far and would highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Really nice set
on July 11, 2022
Posted by: Jewls
from FL
Gender:Female
[This review was collected as part of a promotion.] We absolutely love our new pool. This is a great set and comes with everything that you need. It comes with a ladder, pool cover chemical dispenser, and a sand pump. Assembly went smoothly and the directions were clear. It’s a great sturdy pool and should last several years and beyond. I would recommend. It is BIG
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Great
on July 18, 2022
Posted by: Ajay10
from Livermore, ct
Gender:Male
[This review was collected as part of a promotion.] Absolutely gorgeous! We loved this pool setup. It was so easy to install this and it looks great. I like how sturdy it is and super easy to climb in. It’s great for the kids and also for having pool parties. It’s easy to clean and we have been enjoying it over the summer. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
So much fun
on July 31, 2022
Posted by: CNNN
from GA
Gender:Female
[This review was collected as part of a promotion.] You are going to need two people to put up this pool. Read and follow the included directions and you'll be swimming in about two days. The pool is huge and very durable. Took me two days to fill up with water.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Perfect for summer!
on October 3, 2022
Posted by: Thomaswbo
from Hope Mills, Nc
Gender:Male
[This review was collected as part of a promotion.] This pool was the perfect pool for our family of Eight. It came in two heavy boxes so be prepared for asking for help to save your back! We leveled our spot which was the hardest. After that this was one of the easiest pools to put together. Took about 2 hours with two people. Instructions and manual reading was super easy and user friendly! The liner seems to be built to last year's of playing. The steel beam parts are heavy duty and built to last. Takes anywhere from half a day to day to fill up only because it's so huge! The kids had tons of play time and no one was squeezing in to fit everyone! Comes with the pump, filter system, and ladder! Definitely worth the purchase and days of endless summer play!! Try it out for yourself!
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com