Customer reviews from frigidaire.com
Frigidaire - 18.3 Cu. Ft. Garage Ready Top Freezer Refrigerator - White
Average customer rating
4.4
(1,898 Reviews)
Rating breakdown 1,898 reviews
5 Stars
1,274
4 Stars
403
3 Stars
89
2 Stars
39
1 Star
93
Customer Reviews for Frigidaire - 18.3 Cu. Ft. Garage Ready Top Freezer Refrigerator - White
Customer Rating
1
Unreliable
on December 13, 2021
Posted by: tjere
Purchased new in November of 2020. Compressor died in less than a year. Still covered in manufacturer warranty. However parts supply is low due to the pandemic. So we’ve been living without a working fridge for two and a half months now. Frigidaire warranty does not cover food lost. Or the bags of ice we’ve been buying every other day to cool a small amount of food.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, December 15, 2021
Hello, Tjere! We are disappointed to hear about your refrigerator experience and the services received. We’d love to learn more and see how best to resolve your concerns. Please be on the lookout for an email from us. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator with top freezer
on January 16, 2022
Posted by: Mare83
We purchased this refrigerator on 7/2/2020 and it was delivered on 7/17/2020 and worked for 18 months and 10 days. We have had a new compressor installed on 1/10/2021 and it has gone out. It is obvious that the referigerator is defective. We failed to buy a warranty but you would hope that a referigerator would last more than 18 months. No more Frigidaire appliances for us.
Response from frigidaire.comBy Online Outreach Specialist, January 17, 2022
Oh no, Mare83! We're terribly sorry to learn that this has happened with your refrigerator and would like to see what we can do to make this right.
Please look for an email from us so that we can gather more information and discuss it further. ~Courtney
Please look for an email from us so that we can gather more information and discuss it further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
on April 11, 2022
Posted by: Gueras
[This review was collected as part of a promotion.] It's stopped working
Response from frigidaire.comBy Online Outreach Specialist, April 12, 2022
Oh no, Gueras! We truly apologize for learning that your refrigerator is not operating properly. At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Rating this model
on May 7, 2022
Posted by: hitabandita
[This review was collected as part of a promotion.] Negatives: Dislike ground clearance, because door scrapes my bare foot, when I open it. Dislike smooth finish, and prefer the orange peel texture that hides fingerprints, I had before. Came with persistent adhesive labels I am still trying to remove without using heavy cleansers or damaging chemicals. Dislike temperature adjustment setting options so far. To keep beverages cold enough for fridge, freezer is too cold to scoop ice-cream, or release ice cube trays, easily. Old model had separate controls Dislike shelf/bin arrangement options. Love it is nice and quiet, and doesn't seem to accumulate puddles at the bottom during auto defrost cycles.
Response from frigidaire.comBy Damon, Online Outreach Specialist, May 9, 2022
Thank you for taking the time to share your refrigerator experience with us. We value your concerns and will take your feedback under advisement when designing future models. If you need further assistance, don't hesitate to connect with us via Live Chat or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. - Damon
Written by a customer while visiting frigidaire.com
Customer Rating
2
Sadly, a really poor experience with this fridge
on May 12, 2022
Posted by: Nooch3
[This review was collected as part of a promotion.] Before anything, I need to say that every Electrolux customer service rep I spoke with was terrific, and I’m VERY grateful for their help! Unfortunately, I haven’t had the same experience with Frigidaire refrigerator (s).
The first unit I had worked beautifully for six months—quiet, chill, perfect!—then suddenly started making odd noises and almost immediately stopped cooling.
Long story short, after several months, three part replacements and half a dozen visits by three different repair companies (all of whom were super and did their best on the work!), Electrolux replaced the refrigerator (aside: I’m quite sure the five months this took was due solely to Covid/supply issues.). The new unit was delivered in February, ‘22 (issues began in September, ‘21) by two very careful, cheerful, awesome delivery people. Wonderful!
Except…the second unit arrived with a horrible smell (which, thankfully, after a week and multiple cleanings, disappeared) and the loudest operation I’ve ever experienced. With *any* appliance. Ever.
The fan is the biggest offender, and is so loud that it sometimes wakes me (the refrigerator and my bed are at the two opposite corners of my house, separated by an entire floor), but the unit is full of other noises, as well. Squeaks and groans, growling and whining—things I’ve never heard or imagined hearing out of a (especially brand new) machine.
Importantly, I don’t expect silent function, and was really surprised
and happy at *how* quiet my first fridgedaire was. Clearly, though, quiet operation isn’t a guarantee of problem-free operation. A hard-learned lesson six months into that first fridge…
I’ve been holding off writing this review, hoping that, like the smell that arrived with the unit, the sounds would eventually go away. Or reduce, at least. That hasn’t happened, though (it’s now May, 2022).
And, worse, I came downstairs this morning to find the foods in the freezer were not quite as frozen as they should be.
Frankly, I’m terrified. I’m disabled and on an extremely limited income. The thought of losing hundreds of dollars worth of food—again—and potentially trying to live for months—again—out of a dorm refrigerator (which I felt REALLY fortunate to have!) is scaring the crap out of me.
All of that said, the unit looks nice, is easy to clean and maintain, and is simple to adjust in terms of shelving/bins. The only other thing I could wish for is a light in the freezer.
These are the reasons I gave the unit two stars.
But I could never in good conscience recommend a Frigidaire product. I really wish I could give it the five
Stars id give Electrolux CSRs, but, sadly, I can’t.
The first unit I had worked beautifully for six months—quiet, chill, perfect!—then suddenly started making odd noises and almost immediately stopped cooling.
Long story short, after several months, three part replacements and half a dozen visits by three different repair companies (all of whom were super and did their best on the work!), Electrolux replaced the refrigerator (aside: I’m quite sure the five months this took was due solely to Covid/supply issues.). The new unit was delivered in February, ‘22 (issues began in September, ‘21) by two very careful, cheerful, awesome delivery people. Wonderful!
Except…the second unit arrived with a horrible smell (which, thankfully, after a week and multiple cleanings, disappeared) and the loudest operation I’ve ever experienced. With *any* appliance. Ever.
The fan is the biggest offender, and is so loud that it sometimes wakes me (the refrigerator and my bed are at the two opposite corners of my house, separated by an entire floor), but the unit is full of other noises, as well. Squeaks and groans, growling and whining—things I’ve never heard or imagined hearing out of a (especially brand new) machine.
Importantly, I don’t expect silent function, and was really surprised
and happy at *how* quiet my first fridgedaire was. Clearly, though, quiet operation isn’t a guarantee of problem-free operation. A hard-learned lesson six months into that first fridge…
I’ve been holding off writing this review, hoping that, like the smell that arrived with the unit, the sounds would eventually go away. Or reduce, at least. That hasn’t happened, though (it’s now May, 2022).
And, worse, I came downstairs this morning to find the foods in the freezer were not quite as frozen as they should be.
Frankly, I’m terrified. I’m disabled and on an extremely limited income. The thought of losing hundreds of dollars worth of food—again—and potentially trying to live for months—again—out of a dorm refrigerator (which I felt REALLY fortunate to have!) is scaring the crap out of me.
All of that said, the unit looks nice, is easy to clean and maintain, and is simple to adjust in terms of shelving/bins. The only other thing I could wish for is a light in the freezer.
These are the reasons I gave the unit two stars.
But I could never in good conscience recommend a Frigidaire product. I really wish I could give it the five
Stars id give Electrolux CSRs, but, sadly, I can’t.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 13, 2022
Hello,
We thank you for providing your honest feedback. We are happy to learn that your experience with our parent company. We're sadden however to learn that your current appliance is not cooling. We want to speak with you directly to help towards a resolution. Please be on the lookout for an email for further communication regarding your experience. -R'Shaye
We thank you for providing your honest feedback. We are happy to learn that your experience with our parent company. We're sadden however to learn that your current appliance is not cooling. We want to speak with you directly to help towards a resolution. Please be on the lookout for an email for further communication regarding your experience. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible
on May 20, 2022
Posted by: CF123
Its been about 9 days since we bought this fridge brand new and its junk. The freezer doesn't keep anything frozen. Ice cream melts. Adjusted temps to coldest setting with no luck. We literally just threw more food out. JUNK
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 23, 2022
We apologize that you have experienced any problems with your refrigerator and thank you for bringing it to our attention.
We certainly understand the importance of making sure your refrigerator is performing as designed and we see that recently consumer care was able to help and resolve your concerns for you to your satisfaction.
Should you have any questions about the resolution provided, don’t hesitate to reconnect with us by phone or via Live Chat on www.frigidaire.com, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
We certainly understand the importance of making sure your refrigerator is performing as designed and we see that recently consumer care was able to help and resolve your concerns for you to your satisfaction.
Should you have any questions about the resolution provided, don’t hesitate to reconnect with us by phone or via Live Chat on www.frigidaire.com, Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's a LOUD fridge
on May 28, 2022
Posted by: GreyReaver
[This review was collected as part of a promotion.] This fridge is loud, when the compressor kicks on. And you don't really realize how loud until it shuts off and the the house is bathed in glorious silence.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, June 2, 2022
Hello GreyReaver! Thanks for reaching out and sharing your experience! We always want to know when one of our owners needs help. We’d love to learn more and see how best to resolve your concerns. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
My only option
on May 31, 2022
Posted by: anbe
This same model failed (compressor) after 1.5 years. Had to buy the same again because of size of our doors. Just waited one hour for customer service to buy an air filter. If you have a choice - go to another brand!!!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 2, 2022
Thank you for sharing your experience with us, Anbe. We’re truly sorry for the trouble you had with your last refrigerator as this certainly isn’t the norm, but know we’re grateful you’ve chosen us again for the replacement. Should you ever need anything or have any questions, please feel free to reach out to us via Live Chat here on our website. We’re more than happy to help! ~ Margaret
Written by a customer while visiting frigidaire.com