Customer reviews from frigidaire.com
Frigidaire - 18.3 Cu. Ft. Garage Ready Top Freezer Refrigerator - White
Average customer rating
4.4
(1,898 Reviews)
Rating breakdown 1,898 reviews
5 Stars
1,274
4 Stars
403
3 Stars
89
2 Stars
39
1 Star
93
Customer Reviews for Frigidaire - 18.3 Cu. Ft. Garage Ready Top Freezer Refrigerator - White
Customer Rating
1
DEAD after 15 months. RIGHT OUTSIDE WARRANTY
on September 30, 2021
Posted by: C Young
The fridge this Refrigerator replaced was 25 years old and originally a cheap floor model. I was so happy, originally to have a nice new fridge and get some security here in the pandemic. Imagine my horror when the fan and compressor on this one died right outside the warranty! Taking my precious food and even my Birthday Cake and Ice Cream with it and Ruining my birthday. I have a upright Frigidaire freezer I bought as a companion and am now worried sick it will die soon as it's 1 year warranty is about to expire leaving my food supply in danger. I really did NOT need this with everything else going on AVOID. I wish I had.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 4, 2021
Oh, no! We're sorry to hear that your fridge experienced a failure outside of warranty and you lost some important food! We would be happy to see what we can do to help resolve this. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can take a look!
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
stopped working in years 1 AND 2
on March 15, 2022
Posted by: johnatthebar
Fortunately, this was still under warranty when the compressor went out and it stopped cooling itself about eight months after we bought it. Unfortunately, it was not still under warranty when it stopped cooling itself a second time, about eight months later.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, March 17, 2022
Thank you for making us aware of your experience, Johnatthebar. We regret to hear that your refrigerator is not performing as expected. We’d be happy to look into your issue further. Please be on the lookout for an email from us. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poorly Designed
on October 28, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] I bought the 18.3 cu. ft. refrigerator about a month ago and it seems the refrigerator cooling system is operating as well can be expected in this time frame, however, the auto close doors are poorly designed as well as the ice maker basket! When closing the bottom door, there was a loud click. The freezer door stopped 3 or 4 inches from the base and it had to pushed again to close. So I had the deliver men back out. They took the doors off and tightened the lone screw in the bottom auto close mechanism which stopped the click. They could do nothing about the freezer door problem. Of course, in a couple of days, the loud click came back when the lone screw became loose again. So then, I had a repair man come out and he ordered a new mechanism. This didn’t resolve the loud click. The only way to solve it, leave that useless auto close mechanism off ! The freezer door still stops 3 to 4 inches from the base and I must make certain it is closed. I purchased an ice maker with the unit. The basket is so deep, it forces the shelf that it rest on around 12 inches from the top which makes a large expansion for frozen items. Fortunately I had an old wire shelf I made to fit between this large expansion. I would suggest your designers and engineers operate their design to see how it works before sending it out to the consumer.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, November 9, 2020
Hello, Valued Consumer!
We are sorry to hear that you have been experiencing issues with the refrigerator doors not closing properly and freezer shelf. Your feedback of the design and operation of the refrigerator is certainly valuable to us as we ensure continuous improvement in our products. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
We are sorry to hear that you have been experiencing issues with the refrigerator doors not closing properly and freezer shelf. Your feedback of the design and operation of the refrigerator is certainly valuable to us as we ensure continuous improvement in our products. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped cooling twice in first month
on November 18, 2020
Posted by: subhani
Stopped cooling twice in the first month of purchase. Got it repaired, same issue happened again. I've been told to replace the part takes up to 4 weeks, so now I have no working fridge for a month.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, November 23, 2020
I can definitely understand your frustration, Subhani. And let me tell you, we’re committed to getting your refrigerator back to working order. We see you have been in touch with us regarding your concerns and we are working with you to reach a resolution. If you still need further assistance, we’re here to help! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Failed compressor
on March 31, 2021
Posted by: Ano1986
Within one year of purchasing the compressor has failed and technicians do not have equipment to fix. We are at one week without fridge and do not know how this is going to be resolved. No one will call us regarding the situation
Response from frigidaire.comBy Hailea, Online Outreach Specialist, April 8, 2021
Thank you for sharing your story with us, Ano1986! This certainly isn’t the experience we’d want you to continue having, and we’ll be more than happy to work with you to see what we can do for your refrigerator. With compressors, you normally need a technician specially trained to repair sealed systems. So, please be on the lookout for an email from us shortly! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
6 weeks dead!
on January 28, 2022
Posted by: Dismaid
[This review was collected as part of a promotion.] Unsatisfactory.
Our new refrigerator died in only 7 months.
Communicating with Frigidaire and posting this review have been nearly impossible.
This is most unsatisfactory. We had thought Frigidaire was a reliable brand. A new refrigerator should not have died in seven months. We have been without a refrigerator for six weeks now, right through the holiday season, and with no end in sight. We are very, very unhappy.
Response from frigidaire.comBy Briana , Online Outreach Specialist , January 31, 2022
Hello, Valued Consumer! Thank you for sharing your experience with us. We are sorry to hear that you have not had the best experience with your appliance. This is certainly not the experience we would want for you. In researching, we see where you are currently being assisted with your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Built to Last - Just Beyond Warranty
on August 15, 2022
Posted by: 1957DL
Purchased this unit to replace a 43-year old refrigerator which never required maintenance over a 43 year period. The unit I replaced it with (Model FFHT1835VW) was purchased May 8, 2021 and stopped cooling in August of 2022, approximately 3 months beyond the warranty! Nice timiming. My advice to prospective buyers: Purchase the Service Plan, or better yet, purchase another make.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 16, 2022
We regret to learn you are having issues with your refrigerator. We see you have an upcoming appointment to have your concerns addressed. We are confident that the service technician will be able to restore your appliance to proper working order. If you should need any additional assistance, please reconnect with us. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk. New refrigerator only lasted 2 years.
on February 18, 2023
Posted by: JoshP09
So frustrated by this. Just shows the high confidence in their own products to offer a whopping 1 year manufacturers warranty. These new products are just junk. The fridge began making terrible noises and stopped working at the 2 yr mark. These products are not purchased to be replaced every couple of years.
Response from frigidaire.comBy Angel, Online Outreach Specialist, February 21, 2023
Hello, Josh.
We apologize for any matters you have experienced with your Refrigerator and thank you for bringing it to our attention. This is not how we want our customers to feel about their products. Regarding with the noise, you can also use this link as your reference to address your concern, https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Noises/
If you still need further assistance, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Angel
We apologize for any matters you have experienced with your Refrigerator and thank you for bringing it to our attention. This is not how we want our customers to feel about their products. Regarding with the noise, you can also use this link as your reference to address your concern, https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Noises/
If you still need further assistance, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Angel
Written by a customer while visiting frigidaire.com