Customer reviews from frigidaire.com
Frigidaire - 18.3 Cu. Ft. Garage Ready Top Freezer Refrigerator - White
Average customer rating
4.4
(1,898 Reviews)
Rating breakdown 1,898 reviews
5 Stars
1,274
4 Stars
403
3 Stars
89
2 Stars
39
1 Star
93
Customer Reviews for Frigidaire - 18.3 Cu. Ft. Garage Ready Top Freezer Refrigerator - White
Customer Rating
1
on September 8, 2025
Posted by: wenj
[This review was collected as part of a promotion.] Received brand new refrigerator, FFHT1835VS, August 28 & haven't been able to put food in it yet (9/8). Never worked properly- would not cool to normal temperatures & only got worse daily to not cooling at all- actually warm air coming out of freezer vents. Finally got service to come Sept 4th. Evaporator fan was not completely in bracket & was twisted & not able to move. Put fan back in bracket but still won't cool. Going to replace evaporator motor & circuit board in back to see if that will make refrigerator work properly. It's a lemon. Wish I could get a new refrigerator replacement rather than trying to fix refrigerator that might not be completely repairable. My old fridgidaire cooled perfectly, that's why I bought another fridgidaire, but will not buy fridgidaire again.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 10, 2025
We’re very sorry to hear about the trouble you’ve experienced with your new refrigerator and the inconvenience this has caused, Wenj. We certainly understand how frustrating it must be to face issues with a brand-new appliance, especially when it’s something as essential as your refrigerator. While we were unable to locate any contacts pertaining to your concern based on the information provided, we want to make sure your unit is working as designed. To better assist you, we kindly ask that you reach out to our Customer Care Team so we can review your case in detail and explore the best resolution available. You can connect with us through Live Chat at Frigidaire.com, or by calling us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8:00 PM EST. Once we have your model and serial information, we’ll be able to provide more personalized support and help move this forward. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
I love everything about it !!!
on March 5, 2020
Posted by: Heathryn
[This review was collected as part of a promotion.] it may not be the largest refrigerator but it's exactly all I need it has plenty of space I really like the fact that the shelves on the door actually expand further into the refrigerator than most refrigerators I've had in the past I also love the fact that everything is glass and and that the drawers are clear so you can see what's in them I couldn't be any more happy about this refrigerator than I am it's absolutely perfect !
Written by a customer while visiting frigidaire.com
Customer Rating
2
OK not great
on April 9, 2021
Posted by: RobFridge
[This review was collected as part of a promotion.] It works. Pretty loud operation and runs much more than older model. If you just get something out and close the door, it is very hard to reopen for 30 seconds or so. It's like there is a vacuum inside. Makes popping noises as the air adjusts within.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , April 21, 2021
Hello, RobFridge! Thank you for your review with us. We are pleased to hear that your appliance is working out okay for you. We are here should you have any additional concerns or comments. Connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not reliable refrigerator. Definitely my last Frigidaire if this one breaks down after a year.
on July 23, 2021
Posted by: Johneu2
I bought this a month ago because my previous Frigidaire that I had bought a year and one month prior had the compressor die and to replace it would have been more than buying a new one so I bought this one. It runs extremely loud and concerned how loud it is that it will also go out in a short period of time
Response from frigidaire.comBy Ashton, Online Outreach Specialist, July 26, 2021
Hi, Johneu2!
Thank you for sharing your experience. We're sorry to hear your previous refrigerator had an early issue! We're happy to help with any concerns you have for the new model. It is normal for the fridge to make some noise as it runs; check out the following video for help identifying normal operating sounds: https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Noises/. If you notice any functional issues, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience! We will be happy to help.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear your previous refrigerator had an early issue! We're happy to help with any concerns you have for the new model. It is normal for the fridge to make some noise as it runs; check out the following video for help identifying normal operating sounds: https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Noises/. If you notice any functional issues, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience! We will be happy to help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
I do not recommend this Refrigerator
on August 4, 2021
Posted by: Refrigerator27
[This review was collected as part of a promotion.] The COMPRESSOR when out just over 6 months of use and the parts are not available where I live. I am still waiting to have my refrigerator repaired after 2 weeks of waiting.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, August 5, 2021
Oh, no! Refrigerator27. We feel terrible to learn your refrigerator hasn’t performed as expected. We can understand your concerns. We’d like to learn more about your service experience; please look out for an email from us. Thanks again for sharing your feedback, and we look forward to hearing from you further. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Made it just past the warranty period
on October 2, 2021
Posted by: TomR20
[This review was collected as part of a promotion.] Refrigerator made it just two months past the warranty before the compressor start capacitor failed on our fridge. Appliance repair company said they make them so cheap now, he's not surprised. Installed a hard start kit, but unfortunately the damage to the compressor from the failed factory starter killed the compressor as it tried to start for a couple of days. Didn't notice until all the food inside was warm. Off to buy another new fridgerator...
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 4, 2021
Hi, TomR20. Thank you for sharing your experience. We feel terrible to learn you’re having this issue so soon. We can understand your concerns, and we will do our best to help with a speedy resolution. We are able to see you’ve changed your mind about exchanging your refrigerator, and a service call has been scheduled. Please reach out to us if the repair doesn’t address your concerns. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer has never sealed
on October 22, 2021
Posted by: maetp
[This review was collected as part of a promotion.] My refrigerator freezer came with my new house. The freezer door has never sealed and everything is covered in freezer burn. I have been there 3 months and am not able to use it.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 26, 2021
Thank you for taking the time to reach out to us regarding the trouble with your appliance. I can certainly understand that you would like this matter resolved quickly. Be on the lookout for an email correspondence from our team. We want to contact you directly and see that your concerns are addressed correctly.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
My new refrigerator
on October 23, 2021
Posted by: Sssbess
[This review was collected as part of a promotion.] It is awesome it works great glad to have it
Written by a customer while visiting frigidaire.com