Customer reviews from intexcorp.com
Intex - Krystal Clear Saltwater System for Above-Ground Pools up to 15,000 Gallons - White
Average customer rating
2.4
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
3
4 Stars
5
3 Stars
2
2 Stars
2
1 Star
12
22%of customers recommend this product.
(
2 out of
9)
Customer Reviews for Intex - Krystal Clear Saltwater System for Above-Ground Pools up to 15,000 Gallons - White
Customer Rating
1
Keeps breaking down, low salt error!
on September 8, 2024
Posted by: David
I have purchased more than 3 of these ...all don't last more that 1 season. Expensive even if it lasted 2 years!
Response from intexcorp.comBy Intex Consumer Service, December 18, 2024
Thank you for your feedback. We're sorry to hear your experience hasn't met expectations. We value your input and are committed to improving the durability of our products. Please contact us for further assistance or support.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Don't expect to run it over 2years
on September 8, 2024
Posted by: jonathan
Keeps water clean, but failed after one and a half season which is unacceptable.
Response from intexcorp.comBy Intex Consumer Service, December 18, 2024
Thank you for your feedback. We're sorry to hear the product didn't last as expected. Your satisfaction is important to us, and we'd love to assist you further. Please contact our customer service team for support with your issue.
Written by a customer while visiting intexcorp.com
Posted by: Anonymous
from pembroke pines fl 33025
Gender:Male
Verified Purchase:Yes
good morning it's another beautiful day in paradise. i was finally able to get my intex unit up and running on auto. the reason it took so long was because my old intex unit went down and told me that i had low salt. i put in a 40lb. bag and it still read low salt, this went on for a total of 4 bags, then i realized my unit was sending me faulty readings. it took a couple of weeks of draining about 1 inch oer day and then refilling the pool. it's up and running great now thanks terry
I would recommend this to a friend!
Response from intexcorp.comBy Intex Consumer Service, December 12, 2024
Thank you for sharing your experience, Terry! We're thrilled to hear your Intex unit is up and running smoothly. We appreciate your patience and persistence in getting it set up. Enjoy your time in paradise!
Written by a customer while visiting intexcorp.com
Customer Rating
4
Satisfied customer
on March 30, 2025
Posted by: Pool Boy
Gender:Male
This rating is for the 26669EG model I purchased in 2020. Overall, I am a satisfied customer. I use this unit in combination with a Hayward Powerflo Matrix Pump and Hayward sand filter for my 10,400 gallon Yardmore Saltwater LX above ground pool
I have had to replace parts. I purchased a new 12659EG control module because I flooded and completely submerged the original purchased, so it understandably stopped working. Also had to replace the titanium electrode twice, failed once in the middle of summer 2022, then again in fall 2024 (was covering my pool for the winter a couple of weeks after that, anyway). So, figure on having to purchase new electrodes to make the chlorine production work every two years. I keep salt at about 3200 ppm. Other than that, the only things I do to treat pool is broadcast several pounds of baking soda a couple of times through the summer and add algaecide every couple of weeks starting usually in mid-July, water stays completely transparent. Friend who lives across town is constantly fighting to adjust her chemicals and keep above ground pool from turning green while I frankly do very, very little for weekly (or even monthly) pool maintenance during swim season. Is this a perfect product that's going to give you years of worry-free operation? No. However, the alternative of dealing with (and the constant cost of) adding chlorine is frankly worth it for me.
I would recommend this to a friend!
Response from intexcorp.comBy Intex Consumer Service, April 1, 2025
Thank you for sharing your detailed and thoughtful review! We're glad to hear that the Krystal Clear™ Saltwater Pool Chlorine System (26669EG) has worked well for your pool setup and that it helps keep your water clear with minimal effort. We appreciate your understanding regarding the need for occasional part replacements and your honest feedback. It's great to know you're satisfied with the product overall and that it's been worth the investment. Thank you for recommending it to others!
Written by a customer while visiting intexcorp.com
Customer Rating
1
Dont Buy It
on May 12, 2025
Posted by: Matt in KCMO
from Missouri
Gender:Male
Dont spend the money. I bought 1 which lasted 3 months. Got a brand new warranty replacement. It lasted 1 month. The control board and power supply are faulty. I was told by CS THEY KNOW THEY ARE! Needless to say, I am back to Chlorine Tabs which sucks. But at least my pool is clear and clean.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, August 27, 2025
We're sorry to hear about your experience. Please contact us for troubleshooting support via chat at intexcorp.com or call 310-549-8235. We are here to help!
Written by a customer while visiting intexcorp.com
Customer Rating
3
something wrong with this new unit.
on June 30, 2025
Posted by: bob
never work right,,,low salt,,,hi salt,,,,my pool getting green.
Response from intexcorp.comBy Intex Consumer Service, September 18, 2025
We’re sorry your unit hasn’t worked right, showing low/high salt and green water. Please contact us so we can assist—via chat at www.intexcorp.com or by phone at 310-549-8235.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Do Not Buy!
on July 9, 2025
Posted by: Gvndual
Gender:Male
If I could give negative stars I would. These last about 1 season, I’d that. And then either the control panel goes bed, you get the dreaded code 91 Low Salt. And INTEX claims it has a 1 year warranty. Hmm, wonder why.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 15, 2025
We’re sorry for your experience and understand your frustration. For product support or warranty questions, please contact us via chat at intexcorp.com or by phone at 310-549-8235.
Written by a customer while visiting intexcorp.com
Customer Rating
4
I ❤️ our system, but watch for Low Salt Warnings
on July 26, 2025
Posted by: PA saltwater user
from Central Pennsylvania
Verified Purchase:Yes
The Saltwater system is really nice to have, i have used Intex saltwater systems for years because i liked this option instead of using chemicals in my pool. The units work well except for the low salt warnings that you get over time. I am actually on my 3rd unit over the past 5 or 6 years (and just ordered another one as a backup in the event the one I have been using this year has the 'Low Salt Issue' occur again. Even cleaning the cells per the online instructions from Intex does not fix the issue. I know it actually is NOT a low salt situation because the water has been professionally tested and the pool water tests 'good' for the amount of salt in the pool AND putting a brand new electrode in the Saltwater system ended up working fine.
Response from intexcorp.comBy Intex Consumer Service, September 9, 2025
Thank you for your honest feedback and for being a loyal user of our saltwater systems. We understand how frustrating those low salt warnings can be, especially when you’ve already tested the water and followed the cleaning steps. Your experience helps us better understand where improvements are needed. Please know we’re here to support you anytime—don’t hesitate to reach out if you need assistance.
Written by a customer while visiting intexcorp.com