Customer reviews from intexcorp.com
Intex - Krystal Clear Saltwater System for Above-Ground Pools up to 15,000 Gallons - White
Average customer rating
2.3
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
3
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
12
22%of customers recommend this product.
(
2 out of
9)
Customer Reviews for Intex - Krystal Clear Saltwater System for Above-Ground Pools up to 15,000 Gallons - White
Customer Rating
2
Low salt code, won't work
on July 7, 2022
Posted by: Anonymous
Based on other reviews, I was lucky to get 2 years out of this ionizer before it started throwing the low salt code even though the salt levels test on the high end of the recommended range. I've tried maintenancing the unit but the problem remains unresolved after weeks of effort. I'm now considering replacing the unit but unfortunately this is very costly when you consider you'll be doing this every 2 years potentially & I dont yet know of a better brand worth the investment. I'll have to do even more research now before making a decision.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Don't buy
on August 11, 2023
Posted by: Sean
Like everyone says it will last about 4 months then give a code 91, even though the cell looks clean and everything is where it needs to be. It is a flawed design, intex knows this and chooses to rip the customer off instead of fixing the problem. Don't waste your time or money on this.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Krystal Clear Saltwater System CG-26669
on June 5, 2021
Posted by: Steve
I had to order a replacement for the original electorde that was under warrenty when this unit was only 4 months old. Now the replacement went out agian with the same error message of low salt 8 months later. Intex needs to fix it so this does not happen or replace my entire unit. This is becomming unacceptable to have so many issues in such a short period of time.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Product didn't work
on June 12, 2019
Posted by: Lynn
We received it and hooked it up very easily but it wouldn't go on with the timer it was hooked up to. We called and it was very difficult to get someone on the phone. We started the process of getting a replacement and it took a lot of time and energy to get them to ship a new one. Now I have to wait 10-12 business days to get the new salt filter. Also, you cannot set the salt filter to go on at different times for a few hours each time. It will only be able to run once a day.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Do not buy
on June 2, 2022
Posted by: Anonymous
I bought this system a month ago. As soon as I plug it in the control unit tripped the GFCI on the cord. Called intex and they sent out a replacement controller. Received it 6 days later. And it did the exact same thing. Now Intex is telling me it is my o outlets even though I plugged it into multiple outlets and even plugged it in at my Nieghbor's house. Now I am stuck with a defective unit because intex refuses to take responsibility for their defective equipment.
Written by a customer while visiting intexcorp.com
Customer Rating
4
saltwater system
on July 14, 2022
Posted by: Anonymous
Easy install, seems to work fine. Just wish I could select a start time (rather than just what time I start it) and was clear that the hose needed was included - I ordered a redundant hose.
Written by a customer while visiting intexcorp.com
Customer Rating
3
Titanium electrode failed again
on July 26, 2024
Posted by: Ranfamily
from Idaho
Gender:Female
I love this saltwater system when it works but have bought several over the years. They only last about two years and then the titanium electrode fails. They are just too expensive to replace every two years and the titanium electrode is over half the cost of a new system.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, August 16, 2024
We apologize for any inconvenience and appreciate your feedback. Your concerns are important to us, and we will review the durability of our titanium electrodes to improve our products. Thank you for sharing your experience.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Horrible salt water system with even worse warranty
on August 6, 2019
Posted by: Chris J.
Only purchase if you like throwing money away. The warranty is a joke and we only got one season of use. They say there is a 2 year warranty, but this doesnt cover the titanium plates that convert the salt to chlorine. Those are only one year. Our machine reads low salt constantly even though we have done everything to the manufacturer specifications on operation and cleaning. Extremely disappointed with Intex.
Written by a customer while visiting intexcorp.com