Customer reviews from intexcorp.com
Intex - Krystal Clear Saltwater System for Above-Ground Pools up to 15,000 Gallons - White
Average customer rating
2.3
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
3
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
12
22%of customers recommend this product.
(
2 out of
9)
Customer Reviews for Intex - Krystal Clear Saltwater System for Above-Ground Pools up to 15,000 Gallons - White
Customer Rating
5
Great product
on April 22, 2021
Posted by: Anonymous
Great product and great customer service item arrived before it's expected date thank you so much
Written by a customer while visiting intexcorp.com
Customer Rating
4
sfs system
on July 11, 2019
Posted by: Kevin S. Proulx
so far we are happy it is working and our pool is back to blue just hope the system lasts more then 1 1/2 yrs or 2 yrs
Written by a customer while visiting intexcorp.com
Customer Rating
1
Terrible
on May 28, 2024
Posted by: Dave
Lasted a year, low salt error won't go away after cleaning testing and cleaning and testing again. Complete garbage
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, July 10, 2024
We apologize for the inconvenience you've experienced with our product and appreciate your feedback. Please contact us via chat at intexcorp.com or call us at 310-549-8235 for further assistance.
Written by a customer while visiting intexcorp.com
Customer Rating
5
Crystal clear water - Zero maintenance!
on June 17, 2024
Posted by: Manco
from Nashville, TN
Gender:Male
This salt water chlorinator is starting its second season for us with with zero issues! It was simple to set up and keeps our pool, (18'x9' Intex XTR) clean and clear all season with no maintenance at all. We cycle it 10 hours/day with the winter running 12 hours/day. It is a great unit creating a nearly maintenance-free pool experience!
Response from intexcorp.comBy Intex Consumer Service, July 9, 2024
Thank you for sharing your positive experience with our salt water chlorinator! We're thrilled to hear it's delivering crystal clear water with minimal maintenance for your pool season after season. Here's to many more hassle-free days by the pool!
Written by a customer while visiting intexcorp.com
Customer Rating
1
Bad unit
on June 28, 2024
Posted by: Tim 5
from mass.
Gender:Male
bought this last year went to put on line this year and it worked for 1 week now will not let me change any setting or turn itself off, to bad I have had good luck with most of there products but this is a bust
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, July 8, 2024
We're sorry to hear about your experience with our product. Your feedback is important to us, and we apologize for any inconvenience this has caused. For additional assistance, please contact our consumer service center via chat at intexcorp.com or by calling us at 310-549-8235. We're here to help.
Written by a customer while visiting intexcorp.com
Customer Rating
4
Good unit but needs better power switch
on July 18, 2024
Posted by: Mine in VA
had my set up running now for about 3 months now, I would love to give 5 stars but the only and I mean only issue I have is I cannot put this on a timer with my pump. what I mean is my sand filter and pump I have set up on a Wi-Fi timer which comes on and turns off at specific times. turn it on. The unit when turned on will come on again 24hr later which is great IF THE POWER DOESNT GO OUT. When the power goes out you then need to manually push the power button to get the system to turn back on. Very easy if your home you just have to remember to turn it back on at the time your pump is running. This would be great to be able to have it on the timer so when the power goes out and comes back on the system will still turn on at the time its supposed to. great unit but could use that upgrade to allow when its plugged in its on rather than a push button why not a toggle switch?
Response from intexcorp.comBy Intex Consumer Service, July 23, 2024
Thank you for your feedback and for using our unit! We're glad to hear you're pleased with its performance overall. We appreciate your suggestion regarding the power switch and timer functionality. Your input is valuable and will be considered for future improvements. For any immediate concerns or assistance, please feel free to reach out to our service center via chat at intexcorp.com or call 310-549-8235.
Written by a customer while visiting intexcorp.com
Customer Rating
1
High salt
on July 21, 2024
Posted by: Kbenson
from West Virginia
Gender:Male
One day it works the next it says high salt. The next day it works for a feed hours and then says high salt. The next 5 days it’s high salt and then it starts working again. The only thing I do is turn it on and off, I think it’s junk and I don’t recommend this product.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, August 15, 2024
We apologize for the inconvenience. Please contact us via chat at intexcorp.com or call 310-549-8235 for further assistance. We’re here to help resolve this issue.
Written by a customer while visiting intexcorp.com
Customer Rating
2
STAY AWAY!!!
on September 3, 2024
Posted by: habut83
Bought this unit in 2022 with the intention of using it for the 2023 season. Worked fine in 2023. This year (2024), not so much. Started throwing the 91 code (low salt) in the beginning of August. Added the 20 lbs of salt the manual said to add when low salt light comes on, and turned the unit back on. Stays on for less than 5 minutes, and then 91 comes back on. I have already took it apart and cleaned it (it wasn't even dirty or had any kind of build up on it), all to no avail. This is the second unit that we have bought in 5 years (the other one lasted a little longer) but we're thinking of throwing in the towel. If I had read the other reviews, I probably would have never bought the second one. Not worth the money!
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, December 18, 2024
We’re sorry to hear about the issues you've experienced with the unit. Your feedback is valuable, and we understand your frustration. Please contact our customer service team for assistance with troubleshooting or exploring warranty options. We appreciate your patience.
Written by a customer while visiting intexcorp.com