Customer reviews from mrcoffee.com
Mr. Coffee - Mr. Coffee Cafe Grind 18 Cup Automatic Burr Grinder - Stainless Steel
Average customer rating
4.1
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
25
4 Stars
6
3 Stars
4
2 Stars
0
1 Star
6
85%of customers recommend this product.
(
33 out of
39)
Customer Reviews for Mr. Coffee - Mr. Coffee Cafe Grind 18 Cup Automatic Burr Grinder - Stainless Steel
Customer Rating
5
AMAZING
on May 25, 2021
Posted by: RERERERE
from NY NY
Gender:Female
[This review was collected as part of a promotion.] Love this! It grinds coffee beans amazingly. And it's super easy to figure out. The instructions and machine are simple which is huge for me. My entire family loves the way it works and we use it daily. I would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Very nice product
on May 27, 2021
Posted by: dsuj39
Gender:Male
[This review was collected as part of a promotion.] This is a very economical burr grinder. Firstly, it’s a burr grinder and not a blade one which is great. The beans go into the top hopper and the end product is available in the bottom cup. Both the containers are transparent providing visual queue of its operations. The knob for grain size provide 18 different settings which is very helpful depending upon your coffee maker. I use the keurig pod so I used the fine setting. The other knob on the machine provides easy selection for qty. It is defined by amount of cups meaning if I select 1 cup, it grinds beans enough to make 1 cup of coffee. This is very handy because I don’t have to calculate and convert the number of cups to Oz or so. This machine is very easy to load and operate. the last process of removing the ground beans into the coffee maker could pose some challenges at times, especially if you are in hurry. Because it grinds perfect qty of beans and the grounds tend to stick to the container. I created a mess, a couple if times while transferring the grounds to the keurig pod. But I think it depends more on the dexterity of the user. Overall a very nice burr grinder that is a definite recommendation.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Grind settings don't work
on September 18, 2021
Posted by: Emmac
from Atlanta
I just got this burr grinder, and the settings don’t work! Whether I set the grinder to coarse, medium, or fine, it all comes out coarse. Very disappointed
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, September 21, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your coffee grinder is not grinding the coffee beans according to the grind-size settings. This is certainly not the experience we want you to have. No worries, we are here to help. The possible reason for this issue is that, the burr mill is not clean. To rectify this issue, please check if there's any foreign object between the burr mills. You can also try cleaning the burr mills and the unit itself.
Your coffee grinder has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your coffee grinder has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Can't grind fine enough
on February 2, 2022
Posted by: RJG53704
from Madison
Gender:Female
I bought this last month, but we've found that even after running beans through two times, we can't get them fine enough for our drip coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, February 4, 2022
Thank you for contacting the Mr. Coffee® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Café Grind 18-Cup Automatic Burr Mill Grinder. We are sorry to hear that the grinder did not exceed your expectations. This is not something that we hear very often. No worries, we are here to help.
When this happens, these are the possible causes:
• Grinder setting is incorrect
• Insufficient amount of whole beans in hopper
• Grind chamber moved out of position during operation
• Top Burr Mill is not in proper position
• Unit and Burr Mill are not clean
• There is a foreign object between the two Burr Mills
To remedy these issues follow these steps:
-Set grinder setting correctly
-Add beans to hopper
-Place chamber in proper position
-Unplug unit, place top burr mill in proper position
-Clean unit, unplug it and clean burr mill
-Unplug unit and carefully dislodge foreign objects by removing the upper burr and follow cleaning instructions on page 8 of the instruction manual of the burr grinder..
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If the above steps will not work and if you have any questions regarding the warranty or would like to obtain warranty service, please contact Mr. Coffee® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
When this happens, these are the possible causes:
• Grinder setting is incorrect
• Insufficient amount of whole beans in hopper
• Grind chamber moved out of position during operation
• Top Burr Mill is not in proper position
• Unit and Burr Mill are not clean
• There is a foreign object between the two Burr Mills
To remedy these issues follow these steps:
-Set grinder setting correctly
-Add beans to hopper
-Place chamber in proper position
-Unplug unit, place top burr mill in proper position
-Clean unit, unplug it and clean burr mill
-Unplug unit and carefully dislodge foreign objects by removing the upper burr and follow cleaning instructions on page 8 of the instruction manual of the burr grinder..
We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If the above steps will not work and if you have any questions regarding the warranty or would like to obtain warranty service, please contact Mr. Coffee® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Grinds great but it’s messy
on August 4, 2022
Posted by: Rise and grind
from Mount Pleasant sc
Gender:Male
Bought this in a pinch after our Bodum went out. I must say I love everything about it from ease of settings to bean hooper. BUT I have no idea how this thing got approved for design with the mess it makes. When I go to pull out the container grounds everywhere and it’s impossible to get them into the coffee machine without making it go everywhere. The design needs corrected . Honestly it would be the only reason I switched is so I’m not constantly cleaning the kitchen
I would recommend this to a friend!
Response from mrcoffee.comBy MrCoffee, August 4, 2022
Thank you for reaching Mr. Coffee®. We are sorry to hear about your experience with the coffee grinder. We will be more than happy to assist you.
For a possible fix, please try the following.
- Check if there is any physical damage
- Check if all the parts are correctly in place
If the above resolution will not work, please contact us directly or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us. Have a great day!
For a possible fix, please try the following.
- Check if there is any physical damage
- Check if all the parts are correctly in place
If the above resolution will not work, please contact us directly or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Terrible
on August 28, 2022
Posted by: Alexh
from Athens Ga
The grind adjustment knob is not marked well to see which position is in. The ground bean container , if you don’t push it downwards as you slid it it it won’t engage properly to start the grind. Also the wall of the ground beans will buildup with a chunk of powder. After about six months of use, now it won’t automatically stop if you go past the 2 serving setting. Now the grind adjustment knob won’t go the the fine ground setting without making some unusual popping noises and not grinding fine either. I don’t recommend this grinder. Spend a little more and buy a better one.
Response from mrcoffee.comBy Mr. Coffe, August 29, 2022
Thank you for contacting Mr. Coffee. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your Mr. Coffee Cafe Grind 18 Cup Automatic Burr Grinder is not working properly. This is certainly not the experience we want you to have. Please know that we appreciate feedback like this as it serves an important role in improving our products. For warranty claims, take note that our products has a 1-year limited warranty. We would like to request that you contact us directly so we can help you with the warranty replacement. We hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Grinder Size Preset Does Not Work
on October 5, 2022
Posted by: CeciliaN
Gender:Female
This grinder is just okay. The grinder size preset does not work. Even when set to the largest size, everything comes out as a fine powder. The grinder will stop working if the ball bearing where the bean hopper locks into is clogged. The trick is to use a q-tip to clear the area around the ball bearing so that the hopper can lock into it properly.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, October 13, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that the grinder size preset does not work. That is not the experience that we want you to have. No worries, we are here to help. If you are having an issue with the size of the coffee grounds, please follow the troubleshooting steps below.
• Clean the unit, unplug it, and clean the burr mill.
• Unplug the unit and carefully dislodge the foreign object.
• Use a grind size selector to choose the correct grind setting.
• Reinsert Removable Top Burr Grip. Twist the Removable Top Burr Grip counterclockwise until it stops. You should hear clicks. Pull on the Removable Top Burr Grip to confirm it is locked into place.
If your coffee grinder or burr mill stops working, please check the following:
• If it is plugged in and still will not turn, check to see if there are any obstructions around the blade.
• If there are, unplug the unit and remove the obstruction from the blade before reconnecting it to the power source.
Your Mr. Coffee® Cafe Grind 18 Cup Automatic Burr Grinder has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to request that you contact us directly or fill in the "Contact us" link provided below so we can provide a better resolution. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
• Clean the unit, unplug it, and clean the burr mill.
• Unplug the unit and carefully dislodge the foreign object.
• Use a grind size selector to choose the correct grind setting.
• Reinsert Removable Top Burr Grip. Twist the Removable Top Burr Grip counterclockwise until it stops. You should hear clicks. Pull on the Removable Top Burr Grip to confirm it is locked into place.
If your coffee grinder or burr mill stops working, please check the following:
• If it is plugged in and still will not turn, check to see if there are any obstructions around the blade.
• If there are, unplug the unit and remove the obstruction from the blade before reconnecting it to the power source.
Your Mr. Coffee® Cafe Grind 18 Cup Automatic Burr Grinder has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to request that you contact us directly or fill in the "Contact us" link provided below so we can provide a better resolution. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great coffee grinder
on January 17, 2023
Posted by: MrsJG
from Texas
Gender:Female
[This review was collected as part of a promotion.] I have had this grinder for some time now and it works really well! The mill is great quality and grinds to your exact needs when choosing grind and amount. Its very aesthetically pleasing, a sleek design. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com