Customer reviews from oster
Oster - Oster DiamondForce Nonstick 6-Cup Electric Rice Cooker - Black
Average customer rating
3.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
27
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
11
76%of customers recommend this product.
(
31 out of
41)
Customer Reviews for Oster - Oster DiamondForce Nonstick 6-Cup Electric Rice Cooker - Black
Customer Rating
3
Parts oxidized in dishwasher
on February 9, 2022
Posted by: Ramona Kalada
from Pennsylvania
Gender:Female
I bought this two years ago and put in the dishwasher maybe 3 times. It oxidized but it says it is dishwasher safe. Loved it until then even bought 3 more for my children at college. Not very happy now
No, I would not recommend this to a friend.
Response from osterBy Oster, February 9, 2022
Thank you for reaching out to Oster®. We appreciate your interest with our product. The Rice Cooker inner pot, lid, rice ladle and measuring cup are not dishwasher safe. You may wash it with hot soapy water, rinse and dry thoroughly. Hope this helps. Have a nice day!
Written by a customer while visiting oster
Customer Rating
3
RICE COOKER—BAD INSTRUCTIONS—NO RECIPES
on May 19, 2023
Posted by: Kdbrangood
I bought this, & have used it several times, BUT am very disappointed with the LACK OF INSTRUCTIONS AND RECIPES!! THE “instructions” WERE OBVIOUSLY WRITTEN BY A NON-NATIVE SPEAKER OF ENGLISH & THEY ARE ABSOLUTE GIBBERISH!!
I finally had to copy the instructions for my daughter’s DASH Rice Cooker (which also had some nice recipes), so I could figure it out!!! I have Bachelors & Masters degrees and speak FIVE (5) languages!!! OSTER NEEDS TO DO BETTER!!!!!
I finally had to copy the instructions for my daughter’s DASH Rice Cooker (which also had some nice recipes), so I could figure it out!!! I have Bachelors & Masters degrees and speak FIVE (5) languages!!! OSTER NEEDS TO DO BETTER!!!!!
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, May 19, 2023
Thank you for reaching out to Oster®. We are sorry to hear that the instruction manual of your rice cooker has lack of details and recipes. Please know that we appreciate a feedback like this as it serves an important role in improving our products. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
For warranty claims, take note that your Oster® DiamondForce™ Nonstick 6-Cup Electric Rice Cooker has a 1-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly so that we can provide you with a better solution. Have a nice day!
For warranty claims, take note that your Oster® DiamondForce™ Nonstick 6-Cup Electric Rice Cooker has a 1-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly so that we can provide you with a better solution. Have a nice day!
Written by a customer while visiting oster
Customer Rating
5
Perfect rice!
on September 13, 2023
Posted by: Samantha89
from Tulsa, Ok
Gender:Female
Loved it! Makes perfect rice every time and is non-stick. I did lose my measuring cup recently and am having a hard time finding a replacement.
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
5
Excellent rice for two!
on October 11, 2023
Posted by: MathgirlJK
from Kansas City, MO
Gender:Female
Absolutely love this rice cooker. It is a perfect (small) size for 2 of us and makes rice perfectly every time. (We've had it for about 4 months now, but use it 3-4 times a week).
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
1
on January 7, 2024
Posted by: Lou7
The rice scorched while in the warm setting why is it doing things????
Eouise
Response from osterBy Oster, Brand Team, January 16, 2024
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the rice scorched while in the warm setting. That is certainly not the experience we want you to have. No worries, we are here to help. To use your rice cooker to make rice the way that you like it:
For stickier rice: Add slightly more water.
For fluffier rice: Use slightly less water.
For softer rice: Allow the rice and water to soak for 10 to minutes before cooking.
• Do not keep rice warm for more than 12 hours.
• Do not open the unit immediately after the cooking cycle has completed. The rice should be allowed to settle for several minutes before serving.
• Stir the rice thoroughly before serving.
• Do not warm up the rice again after the unit has been unplugged.
• Empty the condensation collector cup after each use.
For warranty claims, take note that your Oster® DiamondForce™ Nonstick 6-Cup Electric Rice Cooker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
For stickier rice: Add slightly more water.
For fluffier rice: Use slightly less water.
For softer rice: Allow the rice and water to soak for 10 to minutes before cooking.
• Do not keep rice warm for more than 12 hours.
• Do not open the unit immediately after the cooking cycle has completed. The rice should be allowed to settle for several minutes before serving.
• Stir the rice thoroughly before serving.
• Do not warm up the rice again after the unit has been unplugged.
• Empty the condensation collector cup after each use.
For warranty claims, take note that your Oster® DiamondForce™ Nonstick 6-Cup Electric Rice Cooker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Lid
on May 17, 2024
Posted by: Lame rice cooker
Gender:Female
Once the silicone plug is gone on the glass lid this product will not steam properly. I’ve already replaced and it’s missing again. Waste of money
No, I would not recommend this to a friend.
Response from osterBy Customer Care, May 20, 2024
Hello,
It sounds as though your Oster® DiamondForce™ Nonstick 6-Cup Electric Rice Cooker has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you
It sounds as though your Oster® DiamondForce™ Nonstick 6-Cup Electric Rice Cooker has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you
Written by a customer while visiting oster
Customer Rating
1
No replacement parts available
on June 28, 2024
Posted by: Anonymous
None of your "replacement parts partners" have a replacement glass lid for this rice cooker. Very disappointing.
Response from osterBy Customer Care, July 3, 2024
Hi,
Thank you for reaching out to us at Oster. We regret the difficulties you faced and understand the inconvenience caused. Please feel free to reach out to us at 1-800-672-6333 or via https://www.oster.com/support/contact-us Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,
Oster Consumer Care
Thank you for reaching out to us at Oster. We regret the difficulties you faced and understand the inconvenience caused. Please feel free to reach out to us at 1-800-672-6333 or via https://www.oster.com/support/contact-us Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Rice cooker/steamer
on August 25, 2024
Posted by: Priz
from San Jose, ca
Gender:Female
I bought this rice cooker in 2016. I'm gentle, haven't used to often. The part, of the cord going into the cooker, is sparking. Not happy about this.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, August 27, 2024
Hello!
Thank you very much for your feedback on our Oster® DiamondForce™ Nonstick 6-Cup Electric Rice Cooker! We are very sorry to hear about your experience and we sincerely apologize for the inconvenience caused!
Unfortunately your unit is beyond warranty - we are very sorry!
Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Thank you very much for your feedback on our Oster® DiamondForce™ Nonstick 6-Cup Electric Rice Cooker! We are very sorry to hear about your experience and we sincerely apologize for the inconvenience caused!
Unfortunately your unit is beyond warranty - we are very sorry!
Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster