Customer reviews from oster
Oster - DiamondForce 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray
Average customer rating
3.8
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
7
1 Star
21
69%of customers recommend this product.
(
66 out of
95)
Customer Reviews for Oster - DiamondForce 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray
Customer Rating
1
Not happy
on March 10, 2024
Posted by: DLaw
I don’t like the way it shuts off after 5 min and turns on intermittently. I need my food to cook at a CONSTANT TEMPERATURE!
Response from osterBy Customer Care, March 12, 2024
Hello!
Thank you very much for your feedback! We are very sorry to hear about the inconvenience caused!
The temperature should be maintained throughout the cycle, as indicated by the light.
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Thank you very much for your feedback! We are very sorry to hear about the inconvenience caused!
The temperature should be maintained throughout the cycle, as indicated by the light.
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Garbage
on March 16, 2024
Posted by: Jewlze
from NV
Gender:Female
My husband bought this December 13 2023. It works great but will not ever buy again or suggest to anyone. It is peeling of the nonstick coating scratches everywhere, and I do not use metal cookware. I've stopped using it cause of all the scratches and peeling on it and feeling that it's not going to be safe to cook with.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 21, 2024
Hello,
It sounds as though your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray has not performed as intended. This is not the experience we would like you to have with one of our items. Please send us a direct message via the contact form here on the website https://www.oster.com/support/contact-us and allow us to turn this experience around for you. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Oster Care
It sounds as though your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray has not performed as intended. This is not the experience we would like you to have with one of our items. Please send us a direct message via the contact form here on the website https://www.oster.com/support/contact-us and allow us to turn this experience around for you. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Oster Care
Written by a customer while visiting oster
Customer Rating
1
Don’t buy! Non stick Coating is shredding!
on April 29, 2024
Posted by: Louie521
Gender:Female
This electric griddle is awful. It’s shedding the coating and it gets into our food. We have been washing this very delicately, but it just keeps shredding. The one we had before this lasted 10 years. We’ve just had this for a year, so disappointed. It’s garbage.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, April 30, 2024
Hello!
Thank you very much for your feedback! We are very sorry to hear about the issue and we sincerely apologize for the inconvenience caused! We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official page "Contact Us" https://www.oster.com/support/contact-us.
Thank you! Oster Consumer Care
Thank you very much for your feedback! We are very sorry to hear about the issue and we sincerely apologize for the inconvenience caused! We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official page "Contact Us" https://www.oster.com/support/contact-us.
Thank you! Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
5
Great for grilling steaks in an apartment!
on May 14, 2024
Posted by: Greg_the_Griller
I bought this earlier this year (2024) for making breakfast in my new apartment. Had the craving for some steaks. I didn't have any skillet large enough to accommodate the two ribeye steaks. So the Oster Griddle came in clutch for me
Written by a customer while visiting oster
Customer Rating
2
Faulty Heating
on May 18, 2024
Posted by: Janet17
Gender:Female
I bought this electric griddle for making pancakes which I use about twice a year. I got it out today and the probe has stopped heating. The unit is only two years old. I cannot find a replacement part anywhere on the internet or Oster’s website. . It sure did not last long at all for limited use. I would not recommend this product for that reason.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, May 20, 2024
Hello!
Thank you very much for taking your time to provide us with your feedback! We are very sorry to hear about your experience with our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray and we sincerely apologize for the inconvenience caused! It definitely should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us.
Thank you!
Oster Consumer Care
Thank you very much for taking your time to provide us with your feedback! We are very sorry to hear about your experience with our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray and we sincerely apologize for the inconvenience caused! It definitely should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Bad Product
on June 23, 2024
Posted by: oldfolks
from Washington Indiana
Gender:Male
The Electric Griddle with Warming Tray . I did buy this a month ago and the nonstick Cooking surface is flaking off ? I have bought other items in the past and have good service out them ! The flakes could make someone very sick ! I never used any metal or put any bones on it ,Very Disappointed !
No, I would not recommend this to a friend.
Response from osterBy Customer Care, June 25, 2024
Hello!
Thank you very much for your feedback on our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray! We are very sorry to hear about the peeling issue and we sincerely apologize for the inconvenience caused! It definitely should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Thank you very much for your feedback on our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray! We are very sorry to hear about the peeling issue and we sincerely apologize for the inconvenience caused! It definitely should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Almost caught fire
on July 29, 2024
Posted by: Manuel c
from Spring tx
Gender:Male
Bought about 6 weeks ago and it started melting on the heating element almost burned my counter
No, I would not recommend this to a friend.
Response from osterBy Customer Care, July 30, 2024
Hello!
Thank you very much for your feedback on our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray! We are truly sorry to hear about your experience - it should not have happened! We sincerely apologize!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Thank you very much for your feedback on our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray! We are truly sorry to hear about your experience - it should not have happened! We sincerely apologize!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster