Customer reviews from oster
Oster - DiamondForce 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray
Average customer rating
3.8
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
7
1 Star
21
69%of customers recommend this product.
(
66 out of
95)
Customer Reviews for Oster - DiamondForce 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray
Customer Rating
1
Questionable quality
on January 23, 2022
Posted by: Brian408sj
from California
I purchased the griddle last month. The temperature settings are inconsistent mostly causing overheating and burning of food. There's a strange discoloration if the surface suggesting the coating used is not rated correctly. Who knows what type of outgassing is happening and getting into the food being cooked. I will be disposing of the griddle and asking a refund.
No, I would not recommend this to a friend.
Response from osterBy Oster, January 24, 2022
Thank you for contacting Oster®. We sincerely appreciate your time out of your busy schedule to share your honest feedback and experience about your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray.
Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Your product has a year of limited warranty. We'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!
Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Your product has a year of limited warranty. We'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
Poor. Burns Everything
on October 27, 2021
Posted by: Marfa
from Sheboygan
Gender:Female
Got this griddle as a gift. I have used other griddles for years. Unless you set the temp below 300. Everything burns. Very disappointed. Stopped using this griddle. Maybe it’s a malfunction? Let me know if this is a factory defect.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care Department, October 29, 2021
Thank you for reaching out to Oster®. We are sorry if the griddle burns your food unless you set the temperature below 300°. That is definitely not the kind of experience that we want you to have. No worries, we are here to help. If your griddle burns everything, the temperature should be set depending on what type of food is being cooked. You can check the manual for the cooking guide so you can see what is the preferred cooking time and temperature per food.
Your griddle has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly at https://www.oster.com/support/contact-us in order to help you get to the best resolution. Have a good day!
Your griddle has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly at https://www.oster.com/support/contact-us in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
JUNK
on September 25, 2021
Posted by: Griffin42
from Pittston, Me
Gender:Female
Junk
DO NOT BUY!!..This is the worst electric skillet I've ever owned in my entire life. Uneven heating, shuts off while cooking, and hard to clean between tray and plastic. All in all the worst of all electric skillets. Nothing but a piece of junk. Oh and the warming tray that is a seller for most doesn't keep your food warm either!
DO NOT BUY!!..This is the worst electric skillet I've ever owned in my entire life. Uneven heating, shuts off while cooking, and hard to clean between tray and plastic. All in all the worst of all electric skillets. Nothing but a piece of junk. Oh and the warming tray that is a seller for most doesn't keep your food warm either!
No, I would not recommend this to a friend.
Response from osterBy Oster, September 28, 2021
Thank you for contacting Oster®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray. We are sorry to hear that this oven did not meet your expectations. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
Written by a customer while visiting oster
Customer Rating
5
I love it!
on August 15, 2020
Posted by: Rev Lisa
from South Carolina
Gender:Female
Great electric fryer. I put a small amount of Pam olive oil in it and add any food. No sticking. When I am done cooking I wipe the skillet out with a paper towel, allow it to cool, then hand wash. Okra, bacon, chicken!!! Don't know what I will cook tomorrow!
I would recommend this to a friend!
Response from osterBy Oster, December 7, 2020
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. If there's anything that we can do for you, please do not hesitate to contact our customer care team at 1-(800) 334-0759. Our Consumer Care team is available Mon-Fri, from 9am-5pm, EST. Thank you for being part of Oster®!
Written by a customer while visiting oster
Customer Rating
1
Worst griddle
on June 21, 2021
Posted by: Woody crew
from Texas
Gender:Female
I have used griddles for many years. Some have been expensive and some less expensive but have never had one is bad as this one. Doesn’t cook even and doesn’t even heat to the correct temperature.
No, I would not recommend this to a friend.
Response from osterBy Oster, June 22, 2021
Thank you for contacting Oster®! We appreciate you bringing this up to our attention regarding our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle and we apologize that it's not properly working. This is obviously not the experience we want you yo have. We believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Thanks again.
Thanks again.
Written by a customer while visiting oster
Customer Rating
1
Surface Discolors Very Quickly
on December 26, 2021
Posted by: Discolored Griddle
Gender:Female
After the first 5-10 uses, it started to discolor. After a year, it looks like this. Highly disappointed.
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, December 30, 2021
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray did not exceed your expectations. This is certainly not the experience we want you to have. As we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Lousy grill!!!!!!
on March 8, 2023
Posted by: jd9920
Gender:Male
I bought this on 24 Jan 2023 and after 4 uses the surface began to peel off. What a piece of junk. In addition it has a very poor cooking and heat setting system. Stuff just burns even at lower settings.
No, I would not recommend this to a friend.
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, March 15, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with your electric griddle that is peeling off and it burns even in the lowest settings. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your electric griddle and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle has a 1-year limited warranty. Have a great day!
https://www.oster.com/support/contact-us
As we want to hear more context of what happened to your electric griddle and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle has a 1-year limited warranty. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
5
Our new Camping necessity
on October 4, 2020
Posted by: Jennie G
from Hebron, IN
Gender:Female
This was a perfect cook tool for our camp out. We do cook on camp stove and over campfire but .... cooking on an even heat source of this electric skillet was great. We fried fish in it. Made grilled lunch sandwiches in it, eggs for breakfast . It was a great purchase for us. We plan to fry fish outside in it and not smell up the house at home. Only down fall was i broke the handle and I need to replace it. Looks like a simple fix. I just need to purchase the part. Thank you,
I would recommend this to a friend!
Response from osterBy Oster, Consumer Care, October 21, 2020
Thank you for taking the time to share your experience. We're glad you love it. We always make sure that we provide quality products that have great value, stylish and will suit your needs.
Our #1 priority is giving high-quality products. We would love to make this right, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We appreciate you choosing Oster!
https://www.oster.com/customerservicecontact?cid=contactus
Our #1 priority is giving high-quality products. We would love to make this right, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We appreciate you choosing Oster!
https://www.oster.com/customerservicecontact?cid=contactus
Written by a customer while visiting oster