Customer reviews from oster
Oster - DiamondForce 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray
Average customer rating
3.8
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
7
1 Star
21
69%of customers recommend this product.
(
66 out of
95)
Customer Reviews for Oster - DiamondForce 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray
Customer Rating
4
I got this grill as a gift from my daughter
on February 8, 2023
Posted by: Ferman
from Georgia
Gender:Female
Acted 2 weeks using it, I used it about 3 times during that period I heard a sound while I was using it and light under the grill and immediately I unplugged it. I don’t know why this happened I have never had any problem with any Oster appliance before.
No, I would not recommend this to a friend.
Written by a customer while visiting oster
Customer Rating
1
Poor quality
on February 25, 2023
Posted by: Telez
from Manor Texas
Gender:Female
We bought two of this trashy
First one stopped working three months after we started using it, when my mom bought second one she didn’t realize both were same brand until these second one stopped working after three months.
Now I have two of those in my garage 😡trash
First one stopped working three months after we started using it, when my mom bought second one she didn’t realize both were same brand until these second one stopped working after three months.
Now I have two of those in my garage 😡trash
No, I would not recommend this to a friend.
Response from osterBy Oster, February 28, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the griddle not working. We will be glad to check our resources to help you further.
We will check our options about the unit to provide you with the best resolution, we would like to request you to contact us directly. Have a great day!
We will check our options about the unit to provide you with the best resolution, we would like to request you to contact us directly. Have a great day!
Written by a customer while visiting oster
Customer Rating
2
Not worth the money!
on May 12, 2023
Posted by: BJW79
from Minnesota
Gender:Female
My mom bought me this griddle for a present. I used it twice and when I went to use it again, it no longer heats up. I've only had it less than a year🤦♀️
No, I would not recommend this to a friend.
Response from osterBy Oster, May 15, 2023
Thank you for reaching out to Oster®. We are sorry to hear that your griddle no longer heats up. That is certainly not the experience we want you to have. No worries, we are here to help. If your griddle no longer heats up, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit. Let the unit rest for 3-5 minutes. Then, plug it into a different wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the griddle's performance.
Your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
5
its,good,prouduct,i,ever,had,keep,making,this,good
on September 28, 2023
Posted by: elliott
Gender:Female
oster,electri,griddle,is,so,good,love,it,a,lot.glad.i,.got,this,product
Written by a customer while visiting oster
Customer Rating
1
👎
on October 8, 2023
Posted by: Shockingly disappointed
Bought this a few months ago to replace the one I've had for 20 years. The only good about it is that it heats up quick. However the male to female connection to heat up the griddle is absolute garbage and a pain in the butt hassle every time we use it. We have to pick it up and and make sure it lines up properly. The cord itself is short. This thing has been more of a inconvenience than convenience. I would 100% not recommend buying this griddle until the plug connection is updated with a better guide for the prongs or something. Just ridiculous the way that part is designed.
Response from osterBy Oster, Brand Team, October 12, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with our Oster® DiamondForce™ Nonstick Electric Griddle. That is certainly not the experience we want you to have. We will make sure that our design and production teams are made aware of your feedback. It's important to us, and it helps us to continuously improve our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly so we can determine the best resolution. Have a great day!
https://www.oster.com/support/contact-us
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly so we can determine the best resolution. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
5
Gets it done!
on January 12, 2024
Posted by: Loneeagle
Had it over a year now. Pleasantly surprised, it does everything.
Written by a customer while visiting oster
Customer Rating
1
on January 14, 2024
Posted by: Alexpc
from Houston
Gender:Male
Realmente no lo recomiendo lo use menos de 6 meses tanto el regulador de corriente como la resistencia se dañaron oster pon más calidad en tus productos los precios los tienes muy altos para la calidad q ofreces
No, I would not recommend this to a friend.
Response from osterBy Oster®, Brand Team, February 22, 2024
Gracias por ponerse en contacto con Oster®. Lamentamos saber que el regulador y la resistencia de su plancha eléctrica se dañaron después de menos de 6 meses. Estaremos encantados de comprobar las opciones para ver cómo podemos ayudarle más. Su plancha eléctrica antiadherente DiamondForce™ de 10 x 20 pulgadas de Oster® con bandeja de calentamiento tiene una garantía limitada de 1 año. Nos gustaría pedirle que se ponga en contacto con nosotros directamente o que rellene el enlace "Contacte con nosotros" que le proporcionamos a continuación para recabar más información y ofrecerle la mejor resolución. ¡Que tenga un buen día!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Too bad.
on February 4, 2024
Posted by: CG255
from Houston, Tx
Gender:Female
I bought this on Nov 2023 for my husband's birthday. He's used it several times a week since then and it was great, very roomy. Until today. It just stopped heating. It's always been plugged directly into the wall outlet. He unplugged it and plugged it back in, but it's no use, it's done. The end of the prong appears to be burned, I don't know if it's normal. But now to look for a replacement.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 20, 2024
Hello!
Thank you very much for your feedback!
We are very sorry to hear about this situation! If the plug is burnt, there might have been a power outage or some similar incident.
For further assistance, please reach out to us via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Thank you very much for your feedback!
We are very sorry to hear about this situation! If the plug is burnt, there might have been a power outage or some similar incident.
For further assistance, please reach out to us via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Response from osterBy Sunbeam®, Brand Team, February 16, 2024
Thank you for reaching out to Oster®. We are sorry to hear that your electric skillet stopped heating up, and unplugging and plugging it back did not work. We will be glad to check for options to see how we can help you further. Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. We would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution. Have a great day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster