Customer reviews from oster
Oster - DiamondForce 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray
Average customer rating
3.8
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
7
1 Star
21
69%of customers recommend this product.
(
66 out of
95)
Customer Reviews for Oster - DiamondForce 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray
Customer Rating
4
Nonstick is exceptional, missing grease tray
on April 22, 2022
Posted by: Tonyshoez
from Nashville, tn
Gender:Male
This was a gift and have used it a few times and compres to our old one this is much better it heated evenly though a little hot. But there was no drip tray for the grease.
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
2
It's ok, but not great
on May 1, 2022
Posted by: Crocket54
from Parker, CO
Gender:Female
I think I've used the griddle for over a year, now, though I can't remember when I purchased it. When preheating, it develops a brown discoloration above the heating element. I wasn't worried until I read another comment that expressed concern about toxins. The warming tray is too small for cord storage and only holds a couple of pancakes. It would also be nice if the warming tray and grease catcher would snap into place as I store the griddle on its side, so one tray always falls out. The griddle takes a very long time to heat to 325 degrees. If I tried to use the recommended 375 degrees for pancakes, they would burn horribly. I use 325-350 degrees for a better result. I would like it better if the cord had another 6 inches length, too. I like the size and non-stick aspects of the cooking surface. However, it is definitely not the quality of the different brand I wore out from 1970's.
No, I would not recommend this to a friend.
Response from osterBy Oster, May 3, 2022
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle did not meet your expectations. That is not the kind of experience we want you to have. We will make sure that our design and production team are made aware of your feedback. We want to extend our sincerest apologies for your experience and we pride ourselves on making sure that we provide the highest quality products to our consumers.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
highest temp to get
on May 30, 2022
Posted by: Bri Bri
from Florida
Gender:Female
I only had my griddle for 8 months and it is not holding it’s heat when cooking on it. I don’t use it a lot and when I do it is only used for making breakfast on weekends. I also keep it in it’s box until ready to use. My griddle is practically still brand new and it is not working properly. I cooked pancakes today at temp 350 degrees for 6 minutes and they still wasn’t cooked.
No, I would not recommend this to a friend.
Response from osterBy Oster, May 31, 2022
Thank you for reaching out to Oster®. We appreciate you bringing this to our attention. We are sorry to hear that the griddle is not holding its heat when cooking. No worries, we are here to help. For pancakes, we suggest setting the temperature to 375º F for 2 to 6 min.
Your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle has a year limited warranty. If it is not working properly, we'd like to kindly request that you contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle has a year limited warranty. If it is not working properly, we'd like to kindly request that you contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Horrible
on June 7, 2022
Posted by: Melo
from Mt Dora, FL
Gender:Male
I bought this 2 months ago and it stopped working. Dust was falling from the bottom to notice the bar that heats up the griddle is snapped.
No, I would not recommend this to a friend.
Response from osterBy Oster, June 8, 2022
Thank you for reaching out to Oster®. We are sorry to hear that the electric griddle stopped working and the heating element snapped. That is certainly not the experience we want you to have. No worries, we are here to help. Your Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last.
If you would like to obtain warranty service, we encourage you to contact us directly or fill in the "Contact Us" link provided below so we can determine the best resolution. Have a great day!
https://www.oster.com/support/contact-us
If you would like to obtain warranty service, we encourage you to contact us directly or fill in the "Contact Us" link provided below so we can determine the best resolution. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
3
Decent Griddle!!
on August 1, 2022
Posted by: Missing Grease Tray
Gender:Female
So far so good. I bought this a bit ago. However, my grease tray is missing. Just wondering if by any chance I can get a replacement grease tray??
Response from osterBy Oster, August 1, 2022
Thank you for reaching out to Oster®. We value your continued support of our product and we are glad to answer your inquiry. Currently, this unit's replacement grease tray is not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
5
DON'T WASTE YOUR MONEY!!
on August 29, 2022
Posted by: Michele214
from New York
I purchased the griddle 2 years ago. We don't use it often and have never used anything abrasive to clean it. The surface is all discolored and stained. Also the temperature gage is NOT accurate! When we preheat the griddle on 375 degrees it gets so hot that any food you put on will burn. We tried preheating it at a lower temp but it still gets blazing hot! We are very disappointed in the quality. DON'T WASTE YOUR MONEY!
No, I would not recommend this to a friend.
Written by a customer while visiting oster
Customer Rating
2
Poor Burner
on October 9, 2022
Posted by: Joa2000
from Tampa FL
Gender:Female
It worked for a month and just stopped. Kept burning food contrôler didn't work. I've used other griddles that's work better and longer...
No, I would not recommend this to a friend.
Response from osterBy Oster, October 19, 2022
Thank you for reaching out to Oster®. We are sorry to hear that your electric griddle only worked for a month. That is certainly not the experience we want you to have. Take note that your Oster® DiamondForce™ Nonstick Electric Griddle has a 1-year limited warranty and we would love to provide you with proper troubleshooting steps for a possible fix. For us to do that, we'd like to kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Heating control doesn't work
on January 15, 2023
Posted by: Cindy1111
The heating control doesn't seem to work. It burns everything, even when set all the way down to warm. Burn marks on the griddle from the heating element getting so hot. It was purchased to replace an older model and we have been very disappointed and unable to use.
No, I would not recommend this to a friend.
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, January 25, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the electric griddle where the heat control is not working as it burns everything and caused burn marks from the electric griddle. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your electric griddle and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your electric griddle has a 1-year limited warranty. Have a great day!
https://www.oster.com/support/contact-us
As we want to hear more context of what happened to your electric griddle and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your electric griddle has a 1-year limited warranty. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster