Customer reviews from oster
Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
16
1 Star
38
63%of customers recommend this product.
(
83 out of
132)
Customer Reviews for Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Customer Rating
5
Our new Camping necessity
on October 4, 2020
Posted by: Jennie G
from Hebron, IN
Gender:Female
This was a perfect cook tool for our camp out. We do cook on camp stove and over campfire but .... cooking on an even heat source of this electric skillet was great. We fried fish in it. Made grilled lunch sandwiches in it, eggs for breakfast . It was a great purchase for us. We plan to fry fish outside in it and not smell up the house at home. Only down fall was i broke the handle and I need to replace it. Looks like a simple fix. I just need to purchase the part. Thank you,
I would recommend this to a friend!
Response from osterBy Oster, Consumer Care, October 21, 2020
Thank you for taking the time to share your experience. We're glad you love it. We always make sure that we provide quality products that have great value, stylish and will suit your needs.
Our #1 priority is giving high-quality products. We would love to make this right, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We appreciate you choosing Oster!
https://www.oster.com/customerservicecontact?cid=contactus
Our #1 priority is giving high-quality products. We would love to make this right, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We appreciate you choosing Oster!
https://www.oster.com/customerservicecontact?cid=contactus
Written by a customer while visiting oster
Customer Rating
4
Great non stick but lose hinge broke
on October 13, 2020
Posted by: LuluTall
from Dauphin, PA
Gender:Female
PROS: non stick surface is great.
Cooks great
For 3 weeks we used once week
Cleans up with paper towel
Everyone likes how it cooks and it was a good price at Target.
Cooks great
For 3 weeks we used once week
Cleans up with paper towel
Everyone likes how it cooks and it was a good price at Target.
CONS: Handle Hinge broke after one month. This week we used 2 times everyday. After 3 days, hinge broke. We just open the lid and left it tilted back.
HOW DO I GET HINGE?
Response from osterBy Oster, Consumer Care, October 21, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products. We would love to make this right, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We appreciate you choosing Oster!
https://www.oster.com/customerservicecontact?cid=contactus
https://www.oster.com/customerservicecontact?cid=contactus
Written by a customer while visiting oster
Customer Rating
4
Works well
on March 13, 2021
Posted by: Meema091213
from South Range, WI
Gender:Female
I was looking for nonstick that would not peel. I have not had it long and have only used it twice. That's enough to know I don't like the hinge lid (I thought I would). I don't like the location of cord socket, and cord is too short. I wish there was a center knob on the lid. Other wise it does what it's supposed to do.
I would recommend this to a friend!
Response from osterBy Consumer Care Department, March 18, 2021
Thanks for reaching out. We appreciate you taking the time in providing feedback about our electric skillet. We aim to provide great quality products. Not to worry as we're continuously working on improving our quality to meet our consumer's expectation and satisfaction. Have a nice day!
Written by a customer while visiting oster
Customer Rating
1
Dont work right
on November 28, 2021
Posted by: Grouchy
from Pana Il
Gender:Male
I bought this bout a month ago. It stinks.No matter where you set the temp it is on high. Set it to warm and it is on high. Something is for sure not right with this thing.Bad news for me is I threw away my paper work along with the extended warranty I bought with it. Never dreamed I would need it. Oh well, long as I only want to cook on high heat I got a great skillet !
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care Department, December 2, 2021
Thank you for reaching out to Oster®. We are sorry to hear that your electric skillet's temperature is not working properly. This is certainly not the experience we want you to have. No worries, we are here to help. If the temperature setting is not working properly, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the electric skillet. Let the unit rest for 3-5 minutes. Afterwards, plug it into a different wall outlet. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the skillet's performance. Also, make sure that all parts and accessories are properly inserted. Otherwise, it might cause the product not to work properly.
Your electric skillet has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your electric skillet has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
What happened?
on May 12, 2022
Posted by: Wrong turn electric skill
from Brookneal Va
Gender:Female
My husband bought this for me around Thanksgiving because I love using electric frying pans for certain things.I was so happy but it has never cooked correctly, it seemed like it cooked on high no matter where I set the temperature, I used it a few times then put it away .I have been using it to cook fried pork chops a few times and I unplug it wait a few minutes plug it back in ,the dail on the cord turns in a circle and you can’t change the temperature setting , I really have been saying I’m writing you to let you know . Please help
No, I would not recommend this to a friend.
Response from osterBy Oster, May 12, 2022
Thank you for reaching out to Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet. We're sorry if our product didn't meet your expectations and that the temperature setting cannot be changed. That is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
Your skillet has a year of limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades, and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.oster.com/support/contact-us
Your skillet has a year of limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades, and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Poor quality flaking after 2 months!
on May 14, 2022
Posted by: William Skipper
from Pass Christian MS
Gender:Male
We bought this to use in our camper and only after 2 months it started flaking and peeling and we had pieces of non stick in our food! The leg broke after only 15 days and the lid detached from the body of the unit after 45 days. We paid extra to get a better unit and we were very disappointed. Do not waste your money on this unit!
No, I would not recommend this to a friend.
Response from osterBy Oster, May 16, 2022
Thank you for reaching out to Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience with our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet. We're sorry to hear that the leg and the lid broke and that the cooking surface is flaking. That is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
Your skillet has a year of limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.oster.com/support/contact-us
Your skillet has a year of limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
I am not sure Why the temperature gage goes to 420
on July 10, 2022
Posted by: H Jakins
from South Mississippi
Gender:Female
I bought this electric skillet to fry chicken and fish. I noticed the chicken was barley frying at the temp set at 350. So I increased to 375. I decided to check to see what the temperature of the oil after 20 minutes. I could only get the temperature up to 230 no matter high I turned it up? I have fried many batches of chicken and the was the sogginess, greasiest chicken ever!
No, I would not recommend this to a friend.
Response from osterBy Oster, July 13, 2022
Thank you for reaching out to Oster®. We are sorry to hear that your electric skillet could only get the temperature up to 230°. That is certainly not the experience we want you to have. No worries, we are here to help. If your skillet is not heating enough, it might be because the skillet's temperature control probe is not inserted fully into the probe socket. For a possible fix, check to ensure that the appliance is plugged into a working outlet and the temperature control probe is fully inserted into the unit socket. Then, turn the variable temperature control to select the cooking temperature.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Everything broke
on August 24, 2022
Posted by: Matthew P
from Montana
Gender:Male
Lid handle broke, legs broke, it doesn't even stay up straight, very dangerous, I loved it at first, but not built to last
No, I would not recommend this to a friend.
Response from osterBy Oster, August 24, 2022
Thank you for reaching out to Oster®. We appreciate you bringing this to our attention and we are sorry to hear that the lid handle and legs broke. That is certainly not the experience we want you to have. Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last.
If you would like to obtain warranty service, we encourage you to contact us directly so we can determine the best resolution. Have a great day!
If you would like to obtain warranty service, we encourage you to contact us directly so we can determine the best resolution. Have a great day!
Written by a customer while visiting oster